Customer Service Manager
Resume:
David Gunter
Newark, NJ
*******@***********.***
Kindly accept this resume as an application for open positions.
I am extremely resourceful at any position I have experience in. Currently
I am a Paraprofessional for Charter schools and an Independent Contractor
on the Weekends.
I love a challenge and open to new opportunities to grow. I have well over
nine years in Customer Service, Collections, Billing Disputes and Cross-
sells.
With five year's experience I am confident that I can execute in any
position if given the opportunity.
Currently I am looking for a permanent part time career.
Obtain a position that will allow me to utilize my excellent interpersonal
skills and help empower others.
SKILLS:
> Excellent interpersonal skills enabling me to work efficiently in a
group or individual setting with people of diverse backgrounds
> Great investigative and analytical skills
> Ability to multi-task and complete assignments within a fast paced
environment
> Strong verbal and written communication skills
> Proficient in Microsoft Applications (Word, PowerPoint, Excel,
Outlook)
WORK EXPERIENCE:
Team Charter Schools
Newark, NJ
Paraprofessional 07/13-Present
. Responsible for providing academic support for scholars with multiple
intelligences.
. Fully present in all Special Education Meetings.
. Responsible for Behavior modification plans and making adjustments to
Lesson plans.
. Specifically work in small groups with scholars who have difficulty
learning in whole group setting.
Delta- T Group Woodbridge, NJ
Paraprofessional 01/11-
Present
. Specifically work with children between the ages of 5-18, with
learning disabilities.
. Transport kids from doctors' offices, homes, learning centers, and
children specialists.
. Provide behavior modification for kids with extreme difficulties
listening in classroom settings.
. Assist children in their academics, and provided recreational actives
for the youth.
MBNA America Bank/Bank of America
Newark, NJ
Account Manager
03/01-09/09
. Consistent top performer in sales, customer service and customer
retention.
. Team leader for nine months in manager rotation program.
. Accomplished team goals by cross-training other Account Managers and
taking on additional responsibilities, including monitoring calls,
taking manager calls and resolving billing disputes.
. Collected thru the stages of delinquency from charge off to loan
mitigation accounts
EDUCATION:
Essex County College, with a concentration on social services, 2013
Newark Technical High School, 1997
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