Human Resources Management

Robin F. Chenail, MA-HRD, SPHR, CPC

**** ****** **** ***** *****: (757) 532-

5659

Henrico, VA 23231 Email: **********@***.***

PROFESSIONAL SUMMARY:

Experienced leader with proven track record of achieving high quality,

customer focused, cost effective results. Marshals human, financial and

technological resources, leading through personal capability, integrity,

creativity and accountability.

Human Resource Management Employee Relations

Accountability for Multiple Geographic Coaching, Consulting & Conflict

Facilities Resolution

Policies & Procedures VEC/EEOC Filing and Litigation

Development/Implementation Avoidance

Complex Compensation and Benefits Effective Speaker-Local, Regional,

Designs National

Talent Management and Development Operations

Recruitment, Selection and Retention Start Up for VA Proton Therapy

Facility

Effective Employee Orientation and Equipment, Contract & Service

On-Boarding Negotiations

Comprehensive Management Training Compliance & Ethics, Customer

Courses Service

CAREER HIGHLIGHTS:

HUMAN RESOURCES ADMINISTRATOR John Randolph Medical Center Hopewell,

VA 4/2012 TO 9/2013

Demonstrated excellent Human Resources skills, customer service delivery

and cultural change influence through effective Service Excellence

standards and processes including senior leader/patient rounding,

I.C.A.R.E. values, Stoplight Reporting, High/Solid/Low for management

performance, training in Orientation and utilizing real time metrics and

dashboard data. Provided coaching in employee and labor relations to the

administrative team, directors, line managers and employees. Supported 560

management, physician and staff members at this 147-bed hospital through

recruitment, onboarding, engagement, retention and performance management.

Administrator for Human Resources, Organizational Development, Employee

Health, Pastoral Services, and Volunteers & Patient Services. Facility

EEO/Affirmative Action Officer. Member of senior administrative leadership

team, Administrator on Call. Facility HCA Innovators Award Leader. Member

of Service Excellence, Joint Commission and Human Resources Administrative

Market core teams. 2013 Employee Engagement Survey Champion (93% employee

participation rate).

DIRECTOR OF OPERATIONS Hampton University Proton Therapy Institute

Hampton, VA 5/2008 TO 4/2012

Appointed first Director of Operations for this $225 million cancer

treatment facility. Implemented operations, human resources, information

systems, security, OIS, compliance integration, facility management and

vendor negotiations processes. Management of patient coordinators,

transcriptionists, facility management, I.T., environmental services,

safety & security and registration services. Facilitated collaboration

between internal departments and external partners, achieved desired goals,

aligning efforts with organizational vision and mission to provide optimal

patient care. Oversaw facility construction of 98,000 sq. ft. facility,

five gantry treatment rooms, PET CT imaging suite, boardroom and multiple

office suites. HUPTI is the largest free-standing proton radiation therapy

center in the world, the only proton center located in the state of

Virginia, and one of only nine proton centers in operation in the United

States.

DIRECTOR OF HUMAN RESOURCES Riverside Health System Newport

News, VA 7/1997 TO 8/2007

Created and managed comprehensive Human Resource processes. Resolved

compliance and privacy concerns for business units throughout the health

system including Riverside Medical Group (RMG), Virginia's largest multi-

specialty physician practice group with 130 facility sites located across

Tidewater: Physician practices, ambulatory surgery centers, product

service lines, pharmacy services, medical oncology, radiation oncology and

emergency medicine; supporting 1,500 physicians, providers, management and

staff. Enhanced employee morale and positive organizational impact,

awarded 2007 Employer of Choice. Developed effective selection and on-

boarding processes, group interviewing, benefits review, complex retirement

design program, multi-level bonus structure, employee performance reward

program, productivity and certification achievement, and centralized New

Employee Orientation. Initiated successful HR transitions for start-up

facilities, integrated acquired practices through strategic mergers,

negotiating compensation and benefits structures.

DIRECTOR OF OPERATIONS Williamsburg Medical Arts

Williamsburg, VA 7/1994 TO 6/1997

Managed all operations and Human Resources for multi-specialty physician

group, assimilating acquisitions of additional practices to WMA: Family

practice, internal medicine, pediatrics, occupational medicine and two

urgent care centers. Resulted in 14 physicians, 7 practice sites and 100+

employees. Grew successful operations through implementation of consistent

operational and human resources policies and procedures, providing

effective leadership guidance and support.

Professional Addendum

ADDITIONAL EMPLOYMENT EXPERIENCE

For

Robin F. Chenail, MA-HRD, SPHR, CPC, ROCC

3340 Little Buck Trail Henrico, VA 23231

Phone: 757-***-****

Administration Riverside Rehab. Inst., Peninsula Healthcare

Newport News, VA 7/1991 TO 6/1994

Optimized efficient operations of PHC, the first joint venture of its

kind in Virginia between Riverside Health System and Trigon.

Credentialed physicians in Anthem physician network. Provided

administrative support for Vice President/Administrator of RRI and

supervised clerical staff. Implemented and facilitated successful

facility-wide support staff educational program. Handled board meeting

preparation and CARF surveys.

Coordinator Eastern Virginia Medical School

Norfolk, VA 10/1989 TO 6/1991

Managed busy surgical practice, handling patient and media scheduling for

Chief of Trauma Surgery (national and international speaker). Prepared

extensive research data for submission.

Office Manager Medical College of Ohio Toledo, OH

4/1987 TO 10/1989

Managed large office for Chairman of Radiation Therapy, world's leading

authority on pancreatic cancer. Managed Trauma Program for Chief of

Trauma Surgery including successful facilitation of 1st and 2nd Annual

Trauma Symposia ever held at MCO. Coordinated Advanced Trauma Life

Support Courses through the American College of Surgeons.

HUMAN RESOURCE MANAGEMENT

. Start up of Human Resources Department; developed applicable policies

and procedures supporting diverse management and employee teams and

divisions.

. All HR aspects of mergers and acquisitions of new physician practices

to include employee relations, as well as pay and benefits negotiation

and administration. Multiple practices added over a wide geographic

area.

. Oversight of all recruitment activities, salary administration, policy

and procedure application, corrective actions, turnover analysis,

retention focus, EEO compliance and employee relations.

. Regional market trend analysis, internal equity assessments and

feasibility study reviews, resulting in applicable market adjustments

for selected divisions and job families.

. Responsible for comprehensive benefits administration of ten (10)

separate benefit packages.

. Human Resource management support for as many as ten (10) Vice

Presidents concurrently.

EMPLOYEE RELATIONS

. Resolution and closure to employee relations conflicts based on

investigation and situational assessment.

. Appointed as Privacy Official for all facilities responsible, and

reported directly to System Compliance Officer.

. Determination and communications of all changes to benefits,

compensation and market adjustments.

. Coordinator for Project Kaleidoscope, employee referral program, as

well as Transition Services Coordinator for health system, assisting

employees experiencing outplacement (RIF) throughout the health

system.

. Facilitated Business Practice Assessment (BPA) process for all sites

supported. Outstanding BPA results for three facilities supported,

which were in the top 25 in entire health system, Medical Education-

#3, RMG-#9, and Doctors Surgery Center-Williamsburg-#21. Awarded

Employer of Choice in 2007.

. Popular and Effective Speaker: "GO LEAD - GO FISH!", Human Resources,

Compliance and Ethics presentations including "The Role of the Manager

in Compliance", as well as "Human Resources in Healthcare".

TALENT MANAGEMENT

. Developed innovative Group Interview and New Employee Orientation

programs: HIPAA, Corporate Compliance, Safety & Protection, STAR+FISH

Program, Intro to Health Care, Medical Billing, Lab & EMR training.

Implemented panel interview recruitment initiatives.

. Integration of STAR Program to include comprehensive segments of

Select, Train, Award and Retain, which included management training on

effective employee selection process.

. Prospective analysis and developed an effective script for cold

calling, resulting in successful hires for management at the

Ambulatory Surgery Centers, resulting in excellent bottom line

results.

. Integrated personalized hiring process to accommodate new employees

hired over a wide geographic area.

EDUCATION and CERTIFICATION:

. Master's Degree, Education and Human Development, with concentration

in Human Resource Development, George Washington University, Graduated

2005

. Bachelor's Degree, Human Resources Administration, Saint Leo

University, Graduated 2002

. Certified as Senior Professional in Human Resources (SPHR), Human

Resources Certification Institute (HRCI), June 2002 - Present

. Certified Trainer, Crucial Conversations, Vital Smarts, April 2013 -

Present

. Certified Professional Coder (CPC), American Academy of Professional

Coders (AAPC), August 2009 - Present

. Certified as a Radiation Oncology Certified Coder (ROCC), American

Medical & Accounting Consulting, Inc.

(AMAC), 2009 - 2013

. Re-certified, Basic Life Support, American Heart Association, December

2012 - Present

. Notary Public, State of Virginia, Expires March 2014

PROFESSIONAL MEMBERSHIPS and COMMUNITY INVOLVEMENT

. President (two-term), Peninsula Society for Human Resource

Management (Peninsula SHRM), 2011/2012, 2012/2013

Vice President, Membership, 2010/2011, Member, 2009-Present

. Member, Virginia State Council, Society for Human Resource

Management (VASHRM), 2011-Present

. Member, Society for Human Resources Management (SHRM-National),

1999-Present

. Member, Virginia Society for Healthcare Human Resources

Administration (VaSHHRA), 1999-Present

. Member, Richmond Chapter, Society for Human Resource Management,

10/2013-Present

. Member, Peninsula Human Resources Professionals Association

(PHRPA), 2008-2013

. President, Peninsula Professional Coders (PPC), American Academy of

Professional Coders (AAPC), 2013 -05/13

Vice President, 2012, Education Officer 2011, AAPC Exam Proctor -

proctored three AAPC exams annually, Member, 2009-05/13

. Member, Board of Directors, Hopewell-Prince George Chamber of

Commerce, 2012, 2013-9/13

94th Annual Dinner Committee Member, 2013-9/13

. Member, National Notary Association, 2004-2013

. Member, Board of Directors, Society of Radiation Oncology

Administrators (SROA-National), 2010-2012,

Membership Committee Member, 2010-2012, Communications Committee

Member, 2010-2012

SPEAKING ENGAGEMENTS

"GO LEAD, GO FISH!" (Local, Regional, National)

Crucial Conversations (Local)

Compliance and Ethics Program (Local)

"Human Resources in Healthcare" (Regional)

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