Customer Service Representative

Kenyatta Robinson Smart professional female

Asheville, NC ************@*****.*** - 828-***-****

To secure a position with a well established organization with a stable environment that will lead to a lasting relationship with the company.

WORK EXPERIENCE

Customer Service Rep Genova Diagnostics - Asheville, NC - August 2012 to Present

28806 1-800-***-****

• Assited doctors and clients with testing information

• Explained procedures and policies to doctors

• Helped set up new accounts for doctors

• Helped with online support

• Gave accurate information on testing procedures

• Took inbound calls at a fast pace

Customer Service Representative Horizon Blue Cross Blue Shield - Asheville, NC - 2010 to Present

Billing and Enrollment dpt)

• Proficient in Premium Insurance billing and Insurance terminology

• Handled premium insurance billing questions, and explained the bill to customers

• Gave rate information, reinstated policies, placed blocks on policies to avoid termination

• Handled insurance premium payments

• Explained terms and agreement of insurance policy

Customer Service Rep Sitel Inc - Asheville, NC - August 2006 to August 2012

28803 828-***-****

Customer Service Representative Citizens Bank - Asheville, NC - 2006 to 2010

Gave accurate checking and savings account information in a timely manner

• Informed customers about various bank products available

• Explained overdraft fees and helped irate customers understand how to manage a bank account

• Ordered checks and debit cards

• Worked with loan accounts giving balances due and explaining how a loan works

• Answered supervisor calls for irate customers

Phlebotomist PBSI - Asheville, NC - December 2000 to August 2006

28801 828-***-****

• Performed 30-40 venipunctures a day

• Prepared, processed, and stored patient specimens and samples

• Carefully followed all safety procedures during phlebotomy work

• Supervised a staff of 6 phlebotomist

• Responsible for checking patient's vitals, IE: temps, blood pressure, weight, protein, hematocrit and pulse

• Conferred with patients to explain procedures, gain cooperation, and relieve fears

Cashier Burger King - Asheville, NC - December 1999 to December 2000

28805 828-***-****

• Operated cash register system

• Balanced cash drawers

• Placed orders for inventory

• Responsible for training new employees

• Ensuring quality customer service at all times

ADDITIONAL INFORMATION

Skills:

• More than 5yrs experience as a phlebotomist

• Outstanding communication skills

• Comprehensive understanding of compliance and safety

• Excellent performance in high stress, high volume environment

• Able to identify and resolve problems, remain organized and work well with little or no supervision

• Fast and accurate data entry

• Able to multi-task

Contact this candidate