Management Support

Murali Yoheswaran

** ****** **, ****, ** L*S *G*

T: +1-647-***-**** Email: ****.****@*****.***

Objective: Deliver superior support in various technologies and IS environments with a strong understanding of ROI.

Expertise:

Disaster Recovery - planning and implementation Multiple Unix platforms (Linux/Solaris)

Managing complex IT projects IT Operations

Large scale storage platforms (>500TB) Communicating with non techs

Work with dynamic deadlines Working with globally distributed teams

Career Profile:

7 years of IT operations experience

Includes 4.5 years of single IS administration for Casero Inc

7 years experience administration of various complex computing platforms

Security hardening

Performance tuning and enhancements

Integration

7 years hardware maintenance covering high end server and enterprise systems

3 years managing complex IT projects

Platform planning and implementation

Disaster Recovery/Multi site architecture/Data Center deployments

3 years of offsite datacenter support and maintenance

Noted Responsibilities:

• Provide time critical support and services for users and IT infrastructure

• Installed, maintained and managed servers, network equipment, VOIP phones and user environments

• Implemented and managed Active Directory, MS Exchange, BES, backup, fileserver, DNS and DHCP services

• Utilized TCP/IP and networking tools for daily network management

• Monitored the network, servers, services and applications on a daily basis

• Implemented, managed and maintained KeyScan security card access systems

• Lowered TCO by integrating services and introduced virtual environments

• Maintained a high up-time for services, network and access to Corporate services

• Utilized and managed equipment of all IT assets

Professional Experience:

George Brown College

03/2012 - Present

ITS Client Services

•

Highlights Providing first line support for college staff and students on MAC, Windows

including mobile hardware and software.

• Creating Windows/MAC images for Dell Kace for future deployments

• Creating Performance and Analysis documents to management for the purpose of

budget approval

• Testing performance of existing desktop hardware from labs and departments for

future growth and upgrade

• Providing critical system support for multiple campuses and mobile staff

• Documenting technical information, creating troubleshooting procedures and

maintaining a knowledge base for the technical team

• Supporting mobile devices, classroom projectors and frequent technologies

• Participating in management meetings to understand institutional needs

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• Communicating effectively on established process and procedures to users

Peer1 Hosting

05/2011 – 12/2011(Contract)

Data Center Technician II

•

Highlights Handled multiple product line requests such as Managed-Hosting/Dedicated-

Line/Co-Location

• Worked with high volume of deployment orders and delivered in timely manner

• Built/Provisioned servers and mastered high standard of racking/cabling procedures

• Interacted with Co-Location clients and fulfilled their technical needs

• Monitored UPS/CRAC/Chiller/Generator plants for the datacenter

• Provided remote hands troubleshooting for existing clients

• Worked with Fusion Enterprise ticketing systems and in-house enterprise ticketing

procedures

• Maintained a state of the art and green data center facility

• Worked with Sharepoint software for daily duties and task management

• Managed KeyScan security system for the datacenter and controlled user/client

access to the datacenter facility

• Monitored the entire datacenter via large LCD screens using eLert Monitoring for

datacenter facility

• Operated with Windows Server 2003, 2008, VMWare, RedHat, and CentOS

AudienceView Inc.

02/2010 – 05/2011

Deployment Engineer

•

Highlights Initiated, installed and configured new client installs of AudienceView software

• Worked with multiple teams to derive client desired and custom solutions

• Worked with IIS and MS SQL technologies

• Deployed MS SQL scripts for upgrades and hotfixes.

• Reported back to development team with full synopsis of errors and performance of

scripts

• Travelled to client sites and configured client installs of AudienceView software

• Worked with hosted platforms and enterprise client platforms

• Worked effectively with dynamic and immediate teams and client resources

• Worked in a fast phased environment and on multiple projects simultaneously

• Operated with Windows Server 2008, VMWare, Microsoft Hyper-V and MS SQL

Radialpoint Inc.

04/2009-12/2009 (Radialpoint Montreal Inc - Toronto operation shutdown in 12/2009)

IS Support Specialist - Toronto Office

• Provided on-call and after hours support for all departments that require IS support

Highlights

• Integrated MS Exchange mailboxes and resources with head office MS Exchange

server

• Integrated Active Directory users/groups/resources with head office Active

Directory server

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• Worked closely with head office HR to archive terminated user assets and resources

• Provided HR with full analysis and inventory of assets, users and usage.

• Provided time critical support for IT corporate users and infrastructure

• Managed and maintained server room, UPS, A/C and power infrastructure

• Planned and implemented backup and disaster recovery procedures

• Spearheaded the offsite Toronto datacenter assets to be terminated and moved to

Montreal office datacenter

• Teamed with Facilities director for the move and install of Toronto office assets to

Montreal

• Introduced and installed VOIP phone systems in Montreal office

• Installed, managed and maintained user environments in Montreal

• Integrated Toronto server structure into Montreal office datacenter and provided

complete support

• Operated with Windows Server 2003, 2008, VMWare, RedHat and CentOS

Casero Inc.

05/2005-04/2009

IT Support Specialist

•

Highlights Daily tasks related to operations, LAN/WAN, remote access, user support,

proactive management of systems and optimized performance

• Provided after hours and on-call support for all IT related issues

• Introduced virtual environments to reduce physical server usage

• Maintained a high up-time for Corporate services, network and access

• Managed and maintained Active Directory, MS Exchange, BES, DNS, DHCP, FTP,

Fileserver and Backup Server

• Introduced and maintained offsite tape rotation with Iron Mountain

• Installed, managed and maintained various OS platforms such as Linux, Windows

and Mac

• Introduced and maintained Cisco VOIP phone systems

• Implemented system management and operational policies as defined by IT

Management

• Introduced IT ticket management procedure to seamlessly manage IT user requests

and support

• Operated with Windows Server 2003, 2008, VMWare, RedHat and CentOS

George Brown College

03/2002 – 04/2005

ITAC computer lab support and service

Highlights Maintained computer labs and secured information systems

Helped students with IT questions and concerns

Deployed workstations using ghost image method to huge computer labs

Supported and maintained professors and faculties with IT problems and issues

Technical Skills:

OS Windows Server 2003/2008, Windows XP, Windows 7, SUN

Solaris, RedHat, CentOS Ubuntu, VMware

Servers SUN Enterprise/Sunfire, HP, Dell, SuperMicro, IBM and IBM

Blade center

Storage Pillar storage systems, SAN

Application Servers Microsoft IIS, Tomcat Apache Web server

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Education:

George Brown College 09/2001- 04/2004

Information Systems Analyst - Diploma

Ryerson University 09/2008 - Present

Information Systems Management - Certificate

Information Telecommunication Management - Certificate (in progress)

Certifications

MCSE: A+, Windows XP Administration, MS System Technician. Network+(in progress), Security+(in progress)

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