Sales Customer Service

VINCENT LARRY

***** *. ******, *******, * L *****

Home: 773-***-**** Cell: 773-***-****

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***********@*****.***

SUMMARY

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty

and long-term relationships with customers while achieving all individual sales goals.

HIGHLIGHTS

Superior communication skills Flexible scheduling

Effective team player

Superior organization skills

Dependable and reliable

EXPERIENCE

DEPARTMENT OF HUMAN SERVICES

Chicago Heights, IL

04/2011 to 11/2013

Personal Assistant

Assist persons with special needs.

WILLIAMS & SONOMA

Chicago, IL

08/2007 to 04/2008

Sales-Stock

Recommended and helped customers select merchandise based on their needs.Informed customers about sales

andpromotions in a friendly and engaging manner.Confirmed that appropriate changes were made to resolve

customers'problems.Tracked down sources of special products and services to meet customers' special needs. Upkeep of store

andon and off floor stock.

AMERICAN EAGLE OUTFITTERS

Chicago, IL

07/2006 to 05/2007

Sales

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise

forcustomers quickly and efficiently.Greeter and upkeep of store.

NORDSTROM RACK

Chicago, IL

06/2005 to 11/2005

Sales-Stock

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise

forcustomers quickly and efficiently.On floor stock and upkeep of various departments.

MARSHALL FIELD'S & CO(MACY'S)

Chicago, IL

07/2004 to 02/2005

Sales

Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise

forcustomers quickly and efficiently.Informed customers about sales and promotions in a friendly and

engagingmanner.Tracked down sources of special products and services to meet customers' special needs.Offered

MarshallField's credit applications upon checkout, converting at least 30 out of many customers into card-holders.Cashier

andupkeep of store.

EDUCATION

BROADCASTINGKennedy-King College, Chicago, IL, United States

COMMUNICATIONSDepaul University, Chicago, IL, United States

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