Customer Service Representative
Resume:
Antwon A. Lee
**********@*****.***
Highly driven, detail, results and deadline orientated with experience in a variety of fast-paced office, warehouse/
production/ assembly, shipping and receiving and customer service based environments. Forklift and pallet jack
operator. Consistently displays excellent time management skills and possess successful multi-tasking, and customer
service skills.
Education:
Camden County College, Camden County, New Jersey Diploma
Work Experience:
Warehouse Selector 2013- Present
Randstad
- Effectively use vocal headset to fill orders
- Picked, assembled, labeled and organized products
- Leveled and stabilized products on pallet
- Wrapped products by hand or used a machine wrap
- Operated Forklift
- Operated electric pallet jack
- Effectively read and analyze charts
- Work in below zero degree environment
- Loaded and Unloaded trucks
- Prepared shipments/ paperwork for FedEx and UPS
Selector 2012- 2013
Giant Food Distribution
- Used and maintained inventory management system to receive orders and complete orders
- Picked, assembled, labeled and organized products
- Leveled and stabilized products on pallet
- Wrapped products by hand or used a machine wrap
- Operated motorized pallet jack
- Effectively read and analyze charts
Warehouse and Delivery/ Product Technician 2011- 2012
Aarons Rental
- Safely operated delivery box truck
- Handled, loaded, secured, delivered and set up of merchandise
- Successfully assembled furniture, electronics and all other merchandise
- Effectively communicating with customers and explaining the proper use of products delivered
- Assisted with returns, collections and reviewed lease agreements
- Routinely lifts, loads, and delivers merchandise, 50-300 pounds
- Strong technical skills and working knowledge of electronic products
- Maintained tracking log of all deliveries and products
- Performed routine service calls to repair or replace products
Customer Service Representative (Temporary) 2011- 2011
Comcast
- Handle face to face customer transactions and payments
- Answers incoming telephone calls and provide exceptional service
- Establishes customer rapport and maintains customer relationships
- Recognizes customer needs and cross sells products and services
- Perform shipping and receiving of equipment while tracking inventory and maintaining electronic systems
- Efficiently assist customers with solving concerns
- Displays excellent and clear communication skills while assisting customers and coworkers
Order Selector (Temporary) 2010- 2010
Coastal Sunbelt Produce Elkridge, Maryland
- Monitored machine process, production output
- Received materials accurately into the inventory management system
- Maintained safety, quality, and productivity goals
- Packed, assembled, and labeled products
- Effectively read and analyze charts
Overnight Stocker 2010- 2010
Wal-Mart Owings Mills, Maryland
- Ensured merchandise was appropriately stocked
- Effectively created end caps and displayed throughout the store
- Effectively used pallet jacks to transport stock
- Ensured the safety procedures were followed
Electronic Packager 2008-2009
Sony Paulsboro, New Jersey
- Ensured merchandise was marked and labeled
- Examined and inspected packages to ensure packaging standards were met
- Maintained records for packaged goods/ processing
- Monitored machine process, production output in electronic systems
Overnight Stocker 2004-2007
Shop Rite Grocery Stores Glassboro, New Jersey
Unloaded trucks
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Utilized forklift to transport goods
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Stocked shelves
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Ensured shelves displayed accurate pricing
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- Processed shipments and recorded in system
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