Customer Service Sales

Jeremy C.

Martin

E - Mail: ******.**********@*****.*** 1911 West

65th Street

Indianapoli

s, IN 46260

***-***-

0433

CAREER OBJECTIVE:

To obtain a Customer Service Representative Position that will focus strongly on my

professional customer care, communicative, and management skills, in which I will

utilize my educational background and work experience that will provide a great

contribution to your organization and development of my skills.

SUMMARY OF QUALIFICATIONS:

• Trained and complied with Occupational Safety and Health Administration

(OSHA).

• Excellent communication and interpersonal skills in working with management

and fellow employee’s.

• Self - motivated, a reliable and dependable work ethic combined with the ability

to complete assignments independently.

• Superb organizational, planning and time - management skills.

• Excel in organizing tasks to efficiently complete day- to- day obligations and

maximize time.

• Type 45 wpm.

• Provide timely feedback to the company regarding service failures or customer

concerns.

• Took payment information and other pertinent information such as addresses and

phone numbers.

• Work with customer service manager to ensure proper customer service is being

delivered.

• Provide timely and accurate information to incoming customer order status and

product knowledge requests.

• Implemented hands on training for an effective way of proper business relations

between the Business and customer/client, via customer care professional.

PROFESSIONAL EXPERIENCE:

Customer/Client Care

DIRECTBUY - Indianapolis, In Marketing Director/Associate, 2013 to

2013

AMAZON.COM Picker/Packer, 2012to 2013

RCI - Indianapolis, In Vacation Guide, 2011 to 2012

DIRECTBUY - Indianapolis, In Marketing Director/Associate, 2007 to

2011

AMERICALL - Merrilville, In. Customer Service Rep, 2004 to 2007

SOFTWARE

Word, Excel, PowerPoint, Access, Outlook, DBL, GUI, Guide Portal.

PROFESSIONAL SKILLS:

World-Class Customer Service

Call Center Operations

Technical/User Support

Up-Selling/Sales Support

Reports & Documentation

Complaint Handling

Preparation and Presentation of Contractual Agreements

Sales Client Tracking/ via phone, email and mail.

EDUCATIONAL EXPERIENCE:

2002 – 2004 Wiley College Business Mgmt.

1998 – June 2002 West Side High School Core 40/ Diploma

REFERENCES:

Available upon request

Jeremy C. Martin

1911 West 65th Street

Indianapolis, In. 46260

219-***-**** Cell

E-Mail: ******.**********@*****.***

Contact this candidate