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Customer Service Security

Location:
United States
Posted:
November 28, 2013

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Resume:

Darnell Hardy

** ********* ***

Buffalo, NY *****

Day/ Evening Phone: 716-***-**** e-Mail:

acba1h@r.postjobfree.com

Objective: Security Position

Highlights of Qualifications

* Over 10 year's professional experience in security.

* Personable and persuasive in communicating creatively with customers

from all cultures and economic levels.

* Proven skill in preventing and solving security issues and customers'

problems.

* Self-motivated and confident in making independent decisions.

* NY State Security Guard License.

Relevant Experience

Security

. Inspect and adjust security systems, equipment, and machinery to

ensure operational use and to detect evidence of tampering.

. Monitor and adjust controls that regulate building systems, such as

air conditioning, furnace, or boiler.

. Answer telephone calls to take messages, answer questions, and provide

information during non-business hours or when switchboard is closed.

. Answer alarms and investigate disturbances.

. Escort or drive motor vehicle to transport individuals to specified

locations and to provide personal protection.

Organization & Customer Service

* Resolved wide range of customer problems, applying diplomacy and

assertiveness to solve security issues.

* Monitor and authorize entrance and departure of employees, visitors,

and other persons to guard against theft and maintain security of

premises.

* Write reports of daily activities and irregularities, such as equipment

or property.

* Warn persons of rule infractions or violations, and apprehend or evict

violators from premises, using force when necessary.

Employment History

* 3/18/2012 - 9/21/2013: NY State OCFS ( Juvenile Justice Division)

* 03/19/2012 - 8/18/2012: Buffalo Police Dept. ( Cell Block Attendant )

* 10/1996 - 8/2004: Buffalo & Erie County Library ( Library Security)

* 10/05 - 12/07: NY State Department of Corrections ( Correction Officer)

* 08/08 - 06/10: U S Army ( Information Technology Specialist)

* 01/05 - 08/08: U S Army Reserve ( Combat Engineer)

* 06/82 - 03/86: U S Army ( Infantry)

Education

. AAS Security Technology - Bryant & Stratton College, Buffalo, NY

Military Experience

. United States Army - Honorable Discharge

. CompTia: Security+ & Network+ Certifications



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