Customer Service Manager
Resume:
Ann Henderson
Rosharon, Texas 77583
*************@****.***
Executive Summary:
Working knowledge of Food & Beverage Industry
Strong training skills.
Skilled at encouraging others and developing rapport.
Self-starting, goal-oriented strategist whose confidence, perseverance and
vision promote success.
Self-motivated and assertive.
Well-organized and efficient.
Work well in a high pressure environment.
Accomplishments:
Training
Management
Marketing
Teamwork
Organizational Development
Experience:
Fry's Electronics Houston, Texas
Cafe Supervisor October 2008 to Present
Responsible for operating the day-to-day operations of the
cafe.Ordering,Inventory,Book keeping, Marketing, Cleaning, Prepping,
Running Register, Motavating Associates & meeting goals.(Daily & Weekly
Projections, Labor, Waste, etc..) Maintaining Merchandise at the Front
Checkout.
My accomplishments @ Fry's were being able to travel to struggling stores in
the state. Last year I was sent to Irving, Dallas & Atlanta to Teach, Coach &
Train Cafe Supervisors. Some of the objectives during my visits were to show
the Supervisors how to Market their Cafes, Increase Sales and Merchandise
their Product to get the highest gross profit. Following my visits I created
follow up reports to their indvidual Store Managers as well as corporate to
hold Cafe Supervisors responsible for all the changes we addressed.In the
weeks following my visits each store increased sales by at least 30%.
The Shape Of Behavior Sugar Land,Texas
ABA Therapist August 2007 to June 2008
Provide 1:1 ABA therapy to clients ranging from 4yrs-10yrs. Responsible for day-
to-day operations of opening/closing clinic, payroll, and suggesting and
implementing program ideas. Following behavioral protocol written by BCBA.
Take extensive data collection on programs and behaviors. Performing ABLLS
assessments. Attend monthly FEAT meetings to enhance my knowledge of ABA.
Also attended a 2-day Texas ABA conference in Dallas.
Texana Center Richmond, Texas
ABA Therapist January 2006 to May 2007
Provide 1:1 ABA therapy to clients ranging from 22mo-17yrs. Responsible for
understanding clients behavior and following protocol written by BCBA. Running
clients program while taking behavior data. Fluent in all ABA languages.
LifeTime Fitness Sugar Land, Texas
Cafe Department Head September 2004 to May 2005
Scheduling, ordering, hiring, training, promoting, evaluating, inventory, payroll,
Profit and Loss Statement, as well as day to day operations of the Cafe and
outdoor bistro. Emphasis placed on enforcing food safety regulations and
working with administration to project company sales and profits. Also followed
cash handling procedure.
Moody Gardens Galveston, Texas
Restaurant Manager 1999 to 2000
Implemented employee incentive programs in efforts to promote a postive work
environment. Managed and scheduled employees as well as served as a liaison
to upper management. Maintained monthly inventory of product and also
managed the employees training program. A big part of this job was ensuring we
were prepared for all banquet and catering events.
Landry's Seafood Restaurant Galveston, TX
Floor Manager 1998 to 1999
Managed and scheduled employees. Maintained 100% table visitation ensuring
that we provided "on the spot" customer service and attention to their specific
needs as well as responsible for all closing duties and financial paperwork.
Gulf Greyhound Park La Marque, TX
Dining Room Manager 1993 to 1998
Responsible for operating a dining room that sat 2,000pp and 500in players'
lounge. Supervised and scheduled 100 employees coordinated and implemented
special events of up to 400 guests. Other job duties included; payroll,
reconciliation and processing, coordinating staffing and schedules to meet
projected sales and service needs.
Accomplishments:
My work history background is Restaurant Management & working as an ABA
Therapist for children with Autism.
Education:
Wharton Community College Wharton County
Psychology 2009
Additional Training:
Attend FEAT Meetings monthly
Attend Texas ABA Conference in Dallas
Attend Behavioral Conference in Houston
License:
Food Safe Certified w/ City Of Houston
Adult & Child CPR Certified/ AED Certified.
Testimonials:
Quickly learn procedures and methods.
Proven record of working within a budget.
Professional demeanor.
Pleasant speaking voice.
More than15 years hands-on experience in the Restaurant Industry.
References: Available upon request
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