Customer Service Representative
Resume:
Kassandeira McNair
***********.******@*****.***
*** *. **** **** ***. 50, Sumter, SC 29150
Objective: To obtain a position where my experience can be utilized to improve the daily operation
of the company.
Career Summary: Experienced professional that remains alert, decisive and punctual at all times.
Well qualified to execute tasks in a timely and professional manner consistently.
Employment: INTEGRITY STAFFING
Petersburg, Virginia 11/2013-12/2013
Seasonal Warehouse Associate
• Pull, pack and ship orders in an accurate manner.
• Inspect goods for defects and damages.
• Organize stocks and maintain inventories.
CENTRAL STATE HOSPITAL
Petersburg, Virginia 01/2013-11/2013
Safety & Security Technician
• Monitor and authorize entrance and departure of employees, visitors, and other persons to
maintain security of premises.
• Answer alarms and investigate disturbances.
• Patrol premises to prevent and detect signs of intrusion and ensure security of doors,
windows, and gates.
NESTLE/DREYERS
Laurel, Maryland 07/2012-01/2013
Factory Production Worker
• Check quality of various products before packing
• Test samples of food items where appropriate
• Mark and tag components as necessary
IKEA DIRECT
Baltimore, Maryland 06/2011-07/2012
Customer Retention Specialist BRG
• Resolve customer issues and inquiries via phone and email.
• Act as the liaison between the customers, stores and delivery companies.
• Process warranty claims, request pictures of products from customer and perform receipt look
ups.
DREAM SOUTHERN CUISINE
Chesapeake, Virginia 07/2009-06/2011
Bartender
• Mix ingredients to prepare cocktails and other drinks
• Collect payment and operate a cash register.
• Order and maintain liquor and bar supplies.
VIRGINIA DEPT. OF CORRECTIONS
Richmond, Virginia 04/2007-08/2010
Corrections Officer
• Maintain accurate records of inmate location counts, equipment and supplies.
• Make periodic patrols of inmate quarters and work areas.
• Inspect mail and visitors to prevent prohibited items from entering the institutional
environment
PEARSON GOVERNMENT SOLUTIONS
Chester, Virginia 10/2005-4/2007
Medicare Customer Service Representative
• Answer customer inquiries regarding Medicare plans using a script in a call center
environment.
• Enroll Medicare beneficiaries into Medicare plans.
• Process orders for new Medicare and Social Security cards for beneficiaries
Education: Virginia Correctional Officer’s Academy
Goochland, Virginia 2007
Norfolk State University
Norfolk, Virginia 2006
Floyd E. Kellam High School
Virginia Beach, Virginia 2001-2005
Skills: Experienced in Microsoft Office Programs (PowerPoint, Outlook & Word
Record Keeping
Multi-tasking
Interpersonal
Document Management
Contact this candidate