Customer Service Quality Control

Stacey Wade

Group Leader- Supervisor

Cordova, AL

********@***.*** - 205-***-****

Plant Supervisor experienced in overseeing training and development of cross-functional teams, daily

production levels, work assignments and scheduling.

HIGHLIGHTS

Initiative to work independently Detail oriented

Safety-oriented Critical thinker

Efficient Planning/coordinating

Certified Forklift Operator Team leadership

Production scheduling familiarity Microsoft Word, Excel,

Strategic thinker PowerPoint

Time management Professional demeanor

Meticulous attention to detail Active listening skills

Self-directed Sharp problem solver

Computer-savvy Seasoned in conflict resolution

Results-oriented Energetic work attitude

Pleasant demeanor Inventory control familiarity

Excellent communication skills

Resourceful

Strong interpersonal skills

Customer service-oriented

Advanced clerical knowledge

Quality inspection professional

WORK EXPERIENCE

Group Leader- Supervisor

HTNA - Jasper, AL - January 2010 to October 2013

Actively suggested operational improvements to enhance quality,

improve production times and reduce costs.

Adjusted machine feed and speed if machine malfunctioned.

Changed equipment over to new product.

Helped achieve company goals by supporting production workers.

Started machine operations by inputting control instructions into .control units.

Ensured employment of most cost-effective production methods.

Developed production tracking and quality control systems, analyzing

production, quality control, maintenance and other operational reports, to detect production problems.

Maintained proper stock levels on a line.

Inspected finished products for quality and adherence to customer

specifications.

Monitored and adjusted production processes or equipment for quality and productivity.

Planned and laid out work to meet production and schedule

requirements.

Worked with managers to implement the company's policies and goals.

Reviewed the performance of subordinates.

Started up and shut down processing equipment.

Surpassed revenue goals in four consecutive quarters.

Served as mentor to junior team members.

Quality Control- Press Operator

JCIM - Bessemer, AL - May 2008 to January 2010

Operated consumer water demand and distribution system control

equipment.

Made sound and logical judgments regarding process changes.

Reviewed the daily computer log and reported any inaccuracies in the process board.

Closely inspected equipment for safety problems, leaks and wear and tear.

Communicated effectively with operators and supervisors on a

technical level.

Nightshift Supervisor

THE TOAD - Jasper, AL - March 2005 to May 2008

Maintained accurate stock records and schedules.

Unloaded, picked, staged and loaded products for shipping.

Recommended and helped customers select merchandise based on their needs.

Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high

levels of customer satisfaction.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently.

Informed customers about sales and promotions in a friendly and engaging manner.

EDUCATION

High School Diploma

Dora High School - Dora, AL

2003

SKILLS

Management, Customer Service, Quality Control

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