Customer Service Insurance

Shante Fortner

**************@*****.***

*** ******* ******, ********** **** 44067

Home 330-***-****

Cell 440-***-****

To obtain a career with a growing company where I can utilize my skills acquired in my

• Ability to work on Fed EX, UPS & Freightliners' computer systems

• Open minded, self motivated and detailed

• Ability to work under limited to no supervision

• World class communication and interpersonal skills

• Knowledge of Microsoft Office, Windows Vista and XP

• Ability to operate various phone systems

• Ability to multitask and work in fast paced environments.

State of Ohio GED May 2012

University of Phoenix June 2012- Present

Associate of Arts with a concentration in Information Technology/Programming

Target Stores, Northfield Ohio March 2013-Present

MedData,Brecksville,Ohio Patient Services Rep/Collections Specialist

Answer in-bound call for patient that have updated insurance information

• Apply information in a computer constucted by the company to bill insurance

companies and to process claims that need special attention

• A internet chat specialist when patients need to update patient information

when they don not want to call in for assistance

• Updated collections agencies of payment made by patient

• Made payment reports for collections agencies gains and losses

Staffinders, Indepenence,Ohio Patient Services Rep

• Worked at MedData as a Patient Services Rep taking in-bound calls for patients

needing to update insurance information

• Called back patients that would leave voice mails that needed further information

when the couldn't reach a live rep

Experient Inc., Twinsburg, Ohio

February 2007 - September 2009 Customer

• Answer in-bound and log daily calls from over a large number of different clients.

• Input data entry for client information using the Citrix system.

• Provide excellent customer server to our clients and customers.

• Update client phone reservations and client registrations for upcoming

conferences and hotel stays.

• Demonstrate leadership amongst my team members

National Enterprise Systems, Solon Ohio

October 2004 - June 2006 Collections

• Complete outbound calls and follow up’s to our customers on outstanding

• Maintain records and arrange methods for the debtor and clients to apply funds

Bank of America, Cleveland Heights, Ohio

July 2004 - October 2004 Marketing Rep

• Provided direct customer service to existing and potential customers.

• Influenced customers to sign up for credit cads that fit their personals needs.

• Provided effective communication with our customers via direct contact.

• Maintained daily productivity goals.

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