Customer Service Assistant

Marlaina Saldivar

Educated, Experienced and Dependable, ready to start work ASAP

Santa Ana, CA

**********@*****.***

I have general office experience providing clerical support, underwriting assistance, and title clearing services

with knowledge of various computer applications such as Microsoft Office, Outlook and Excel. I have

experience communicating and intervening with adults and children in a hospital and residential facility setting.

I have a college degree in English and am a published artist. I would like to find a position that requires any

these skills as part of its job function. I am a very fast learner and dependable. I will be happy to provide letters

of recommendation and recognitions from previous employers.

WORK EXPERIENCE

Reconveyance Coordinator (Temp)

First American Corporation - Irvine, CA - July 2013 to October 2013

Responsible for research and resolution of all title exceptions from title reports. Research included verification

of chain-of-title, retrieval of missing mortgage data, and obtaining newly executed release and/or assignments

from third parties as needed. Process included tracking correct entity for the release, contacting lenders,

utilizing internet research sites and reviewing internally kept data.

Underwriting Assistant

McClelland & Hine, Inc - San Antonio, TX - May 2010 to July 2012

Analyzed commercial property inspection reports. Verified property description, location, building valuation

and noted any safety or liability hazards. Composed letters of recommendation, checklist spreadsheets and

valuation discrepancy spreadsheets. Managed contractors inspection reports received through standard mail

and fax. Scanned, edited and uploaded document images into policy database.

Life Skills Worker II

Abraxas - Hector Garza Center - San Antonio, TX - January 2009 to October 2009

Provided specialized care for males and females ages 13-17yrs in a resident treatment facility. Worked on

a team of 6 staff with 5 to 1 ratio. Provided positive and productive environment for residents. Supervised

resident hygiene, meal and recreation times, including in-class periods of instruction. Facilitated resident

group discussions on coping skills, decision making and productive socialization skills. Trained monthly for

CPR/Basic first-aid certification, physical crisis intervention, and communication techniques with troubled

adolescents.

Underwriting Assistant

Capital Insurance Group - Orange, CA - January 2008 to September 2008

Reviewed property inspection reports, composed letters of recommendation to insureds and reviewed

compliance replies. Followed up with information requests and updated policy information. Ordered, edited

and reviewed property inspections for safety compliance and property maintenance issues. Confirmed building

construction information and processed building valuation estimates. Performed filing and mailing for the

department.

Clerical Coordinator

First American Corporation - Orange, CA - September 2001 to February 2003

Assisted with accounts receivable and processing customer payments. Created account spreadsheets,

updated customer information and prepared bank deposits. Opened and sorted mail using a high-speed

commercial mail opener. Coded and endorsed checks. Managed the department's copying, faxing and

scanning. Prepared document binders and provided clerical support to other departments as needed.

Security Officer

Western Medical Center - Tustin, CA - January 2000 to July 2001

Prevention and deterrence of crime on hospital property. Assisted visitors, patients and medical staff with sign-

ins, directions, transportation, first-aid and crisis intervention. Secured valuables and maintained daily logs.

Provided vehicle assistance such as "jumps", keys locked in the car, driving elderly to their car and safe escort

to car. Trained in CPR/Basic first-aid and physical crisis intervention.

Skills

• Resourceful and detail oriented

• Ability to work in a high-volume, fast-paced environment

• Good interpersonal and verbal skills

• Good customer service skills

• Ability to multitask in a deadline-oriented environment

• Ability to work under pressure with minimum supervision

• Good understanding and working knowledge of Microsoft Office products

EDUCATION

Bachelor of Arts in English

California State University Long Beach

2005

SKILLS

Microsoft applications, Adobe, Excel, ImageRight, Photoshop, Writing, Editing, Title Clearing and Research,

Property Insurance Inspection Report Analysis, Filing, Mail room operations, Security, Life Skills Mentoring,

multi-tasking, 10 Key by touch, Phones and Client Transportation

Contact this candidate