Sales Customer

ROBERT CONLEE

*** **** *** ***** • Alpine, Utah • 84004 • 801-***-****

******.*.******@*****.***

WORK EXPERIENCE

Private Capitol Group Alpine, Utah Dec 2012 – July 2013

Outbound MMA Upgrade Specialist

• Call existing clients about their online mortgage/debt programs

• Schedule clients for coaching and upgrade for programs

• Provided accounting information and modified customer billing

TeleperformanceUSA Lindon, Utah July 2011 – March 2012

Inbound Technical Support for Verizon FiOS

• Took inbound calls for technical issues relating to Verizon internet, phone, and television

services

• Entered data

• Customer billing and accounting

Response Marketing Orem, Utah April 2011 – July 2011

Outbound Sales/Promotion (Education Advancement)

• Took inbound and made outbound calls to recommend and submit customer applications

to various colleges (based on interests and location)

ROI Solutions Pleasant Grove, Utah Aug 2010 – Dec 2010

Inbound Customer Support/ Outbound Sales

• Worked under two campaigns:

1. Made inbound customer support calls for a Web site program; down-sold existing

customers

2. Completed outbound sales for online bidding; up-sold the existing customers

Sapha, LLC Orem, Utah Jan 2008 – Feb 2009

Flash Programmer/Animator

• Designed and customized flash animations for customers

• Archived/Organized important digital files

• Tagged and sorted library of digital stock photos and animations

EDUCATION

Utah Valley UniversityOrem, Utah Fall 2010 – present

Bachelor of Science in Business Management

INTERESTS/ SKILLS

Communicate effectively and communicate accurately; 3 months of

computer/troubleshooting/soft and hardware training; understand CRMs and adapt to new

computer software, ability to analyze the big picture while paying attention to detail, strong skills

in Microsoft Office (any kind) and all Windows/Mac operating systems; basic knowledge in

physics, chemistry, biology, and business; and excellent data

extraction/analysis/documenting/reporting skills

OTHER ACHEVEMENTS

• Earned my Eagle Scout award

• Helped build multiple homes in Mexico as church related service

• Currently volunteer at Utah Food Bank and Deseret Industries weekly

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