Sales Computer

Tapanapong Luicharoenwatthana

** ********* ***, **** ****, CA 94015: 415-***-****: *.******************@*****.***

Objective: Challenging Opportunity in Computer Networking and Information Technology.

Education:

• City College of San Francisco (CCSF), San Francisco, CA,

Associate of Science in Computer Networking Information and Technology (CNIT), 2013

Courses: Intro to Computers Using PC’s, Computer Hardware, Introduction to Networks, Network Security,

Computer Forensics, Ethical Hacking / Network Defense and Beginning programming (HTML)

Certification:

• Juniper Network Certified Associate (JNCIA-Junos)

Relevant Work History:

Intern, IT Field Service University of California, San Francisco 03/13-06/13

• Enhanced problem solving skills through troubleshooting issues for medical professionals and patients at large

research hospital. Resolved issues for a group of about 80 clients on a monthly basis.

• Addressed hardware and software issues including malfunctions and user errors. Restored data from backups.

• Detected network connectivity issues. Repaired and replaced as necessary to support the enterprise.

• Supported efforts to teach and coach medical professionals on proper use of software and hardware.

Lab Aide & Office Assistant City College of San Francisco 10/2011-12/2013

• Teach instructors and classified staff members how to use software in the Technology Learning Center.

• Provide general advice and strategies to students on a variety of issues surrounding international student

documentation and academic concerns.

• Enhanced communication skills through working with a diverse group of people by explaining university policies

and procedures, and resolving challenging customer services issues.

• Schedule counseling appointments for students by phone and in person at the International Student Counseling

Program.

IT/Network admin, Computer Meta International School 7/2008-5/2010

technician, Coordinator and Teacher

• Created and led English and Sports camps and provided assistance to colleagues’ projects including logistics and

facilitating activities.

• Improved server and networking skills through trouble shooting server and connectivity issues.

• Developed interactive teaching skills to help students learn more efficiently including computer hardware,

English, math and physical education.

IT Service Field and Teacher Assistance Payap Technology and Business College 11/2007-6/2008

• Formulated and executed upgrade plans for college computer system.

• Created images to help restore computer when required, examples includes changing HDD resolving

malfunctioning.

• Maintained computers to ensure that they are properly functioning.

• Resolved networking issues including Wi-Fi and LAN connectivity problems.

• Provided assistance in teaching computer course such as hardware, Microsoft office and network.

Other Experience:

President The Mentorship Program and the F1 Club at CCSF 8/2012 – 5/2013

Bartender and Bar manager Pinocchio Pub and Restaurant, CM, Thailand 6/2010 – 1/2011

Sales CD-Tie, Chiang Mai, Thailand 7/2004 – 8/2005

Computer Technician ACPC, Chiang Mai, Thailand 12/2002 – 8/2003

Café clerk Poohnet Internet Café, Chiang Mai, Thailand 6/2000 – 11/2000

Accomplishments/Skills:

Computer Skills:

• Assemble and disassemble computer.

• Able to diagnose and repair basic network problems.

• Assess and evaluate computer hardware and software problems to determine solutions.

• Able to work within departmental budgets.

• Install/uninstall and format operating system, applications and drivers.

• Able to setup personal area network.

• IT/Network administration/managing: maintain the server and network is available and secure.

• Manage CMS.

• Basic HTML and CSS.

Teaching/Mentoring/Communications:

• Taught computer, math, English and physical education to elementary students.

• Prepare students for middle school examinations.

• Organized camp activities for students from age 8 – 13 (English, Sports and drug awareness camps).

• Organized sports activities such as small competitions and annual tournaments.

• Communicated with IT departments and school president.

• Assisted teacher in computer labs on software and technical issues .

• Coordinator of Sports Club in high school and Peer Mentorship Program in college and president of a F1- club in

college.

Customer services/Sales:

• Versatile, held my many different positions such as receptionist, sales and cashier .

• Consistently assigned leadership role.

• Understanding and patient with customers by listening to customers and providing helpful solutions.

• Help-desk, providing help via phone, remote and in person.

Contact this candidate