Quality Assurance Technical Writer

Kathy Lineker

Technical Writer

Midlothian, VA

********@*****.*** - 804-***-****

Technical Writer and Editor with extensive background in documentation in private and public sectors. Proven

expertise in enhancing the consistency and quality of documentation for major financial and information

technology organizations. Major strengths include excellent analytical skills and ability to liaise with internal

departments, subject matter experts, and target audiences and successfully integrate customer concerns

and requirements into polished, fluid documents that present complex information in a clear and engaging

manner. Track record of delivering excellent results within strict deadlines, working independently or in a team

environment.

WORK EXPERIENCE

Technical Writer

SUNTRUST MORTGAGE - Richmond, VA - 2012 to 2013

Wrote, edited and illustrated procedure documentation for major financial institution.

* Created two process flow maps per week using Visio, to accompany written procedures and ensure

compliance with Federal and bank policies.

* Created weekly report to track user requests and team response, using MS Access and Excel, to insure that

team responses were timely.

County PO

HENRICO COUNTY - Henrico, VA - 2007 to 2012

Participated in committee to improve the training manual for statewide PTCC computer system. Conducted

training on Offender Screening Tool (OST) client assessment instrument used statewide. Active member of

statewide OST assessment training committee. Active member of statewide Quality Assurance committee, to

measure progress in Evidence Based Practices (EBP).

* Wrote new user's guide for PTCC computer system, including screen shots.

* Created training materials in MS PowerPoint for data systems used in local probation agencies in Virginia.nt

training committee.

• Active member of statewide Quality Assurance committee, to measure progress in Evidence Based Practices

(EBP).

Student

VIRGINIA COMMONWEALTH UNIVERSITY - Richmond, VA - 2005 to 2007

at Virginia Commonwealth University

Technical Writer

FIRST HEALTH SERVICES, INC. (contractor) - Richmond, VA - 2004 to 2005

Edited and formatted documents exchanged between the company and State agencies.

* Downloaded reports from State agency LAN; converted to .pdf format for private company use.

* Uploaded documents and files to State agency LAN by FTP.

Technical Writer

VIRGINIA DEPARTMENT OF TAXATION - Richmond, VA - 2004 to 2004

Created IT documentation for State agency.

* Rewrote IT Asset Management Manual

* Compiled and edited Help Desk Manual

* Combined many smaller documents into one Troubleshooting Guide for with hyperlinked table of contents

for State agency IT department.

Technical Writer

DEPARTMENT OF HOMELAND SECURITY, CUSTOMS & BORDER PATROL (contractor) - Springfield,

VA - 2002 to 2004

Created IT documentation for developers on Trusted Traveler project.

* Wrote, edited and illustrated software documentation for IT systems.

* Contributed to Capability Maturity Model (CMM) and Capability Maturity Model Integration (CMMI)

configuration management and quality assurance activities.

* Instigated a new process for including software requirements within a document, which involved using a

paragraph tag to insert a requirements table at the beginning of each document.

Technical Writer

Various short-term contract positions - Richmond, VA - 2000 to 2002

Companies included UUNET, Dominion Resources and Philip Morris.

* Edited Word documents for grammar, spelling, poor writing, and formatted the documents.

* Edited web content material for corporate communications at a major Richmond company.

Technical Writer

DEPARTMENT OF HEALTH & HUMAN SERVICES, ADMINISTRATION ON AGING (contract - TRW) -

Washington, DC - 1998 to 2000

Created online help systems and user manuals for in-house software for a Federal agency. Edited Word and

FrameMaker documents for grammar, spelling, poor writing, and formatted the documents.

* Created the first online help system for agency’s software manual, using RoboHelp.

* Wrote, edited, and formatted IT network documentation.

* Worked closely with management to develop policy documentation.

EDUCATION

Diploma in Computer Programming

Computer Learning Center - Alexandria, VA

BA in Communication Studies

Virginia Polytechnic Institute and State University - Blacksburg, VA

LINKS

http://www.linkedin.com/in/kathylineker/

ADDITIONAL INFORMATION

TECHNICAL SKILLS

Desktop publishing: Adobe FrameMaker; Adobe Acrobat

Development software: RoboHelp 7 (Classic and HTML)

Graphics, photo imaging: Visio; SnagIt; GIMP

Web development software: CoffeeCup; HTML; CSS; Dreamweaver CS 6

Version management: SharePoint 2007; Policy & Procedure Manager 6.8

MS Office Suite (Word, Access, Excel, PowerPoint)

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