Customer Service Quality Control
Resume:
Gioan Ha
Sicklerville, NJ *****
********@*****.***
Education
La Salle University, Philadelphia, PA -- B.A. in Biology 2002 - 2006
La Salle University, Philadelphia, PA - MBA 2011- Current
Completed graduate coursework in statistics, strategic marketing, non-
profit leadership and management, financial markets, financial accounting,
managerial leadership, managerial accounting, and human resources
development.
Experience
Pipette calibration technician/Scheduler, Troemner; Thorofare, NJ - 2013
Received up to 100 pipettes weekly and created orders, while ensuring
quality, through an internally controlled computer program. Provided staff
with printed orders to ensure correct quantity of pipettes are serviced.
Performed service, maintenance, repairs, and calibrations on up to 50
pipettes weekly. Entered calibration results and any additional
information into program and submitted directly to metrology. Printed out
NIST/NVLAP certificates to ship to customers while validating critical
information on documents. Packaged and shipped completed orders while
following work instructions to ensure high quality in service. Provided
support to department staff, customer service representatives, and
management about issues with equipment to meet on-time delivery of orders.
Provided assignments and schedules daily for multiple departments
associated with weights to ensure on-time delivery. Succeeded in
scheduling properly to meet the deadline of a $15,000 special order during
the first 2 weeks of scheduling position. Retrieved internal pick slips
and entered information into metrics daily, using Excel and SQL, and
distributed graphs to upper management for internal decision making.
Provided phone support to customers, clients, departments, and sales about
inquiries and issues to resolve problems that would delay shipment of
product to customer. Provided support at weekly meetings about open orders
and discrepancies to management and vice president.
Label control associate, Catalent Pharma Solutions; Philadelphia, PA - 2011-
2012
Provided support to PMs, distribution, and warehouse departments to aid
finding solutions to intracompany issues and with clients and customers.
Received, inspected, and ensured quality compliance of labels and
supplemental documents arriving from third party vendors. Entered and
validated entries of label receipt into JD Edwards software. Provided
formatted randomization lists of drugs for PMs, with respect to corporate
procedures. Provided labels needed for staging and distribution at the time
of request. Scanned, saved, stored, and retrieved necessary inspection
forms for PMs. Successfully learned how to print in-house labels for
customers using stock labels and Zebra printer. Completed 5S organization
of archive cabinets for easy and efficient document access. Created and
updated customer number list for label receipt entry. Created and updated
assignment schedule for manager to better organize work that was performed.
Created and updated metrics worksheet of label receipts and inspection
forms for manager. Trained new employees in data entry, receiving and
inspecting labels, formatting randomization lists, staging labels for
production run, and providing distribution with labels to send to
customers.
QA document coordinator, Catalent Pharma Solutions; Philadelphia, PA - 2011-
2011
Provided first level support of the change control (documents, SOPs, forms,
protocols, and reports) program, including creation, revision, review and
approval. Oversaw the system for controlled document generation.
Maintained filing of all master documents and Quality correspondence files.
Scanned, saved, stored, and retrieved all necessary Quality documents.
Ensured proper security access and maintenance of controlled documents
(batch production records, validation documents, development reports, raw
data and labeling). Maintained documentation manuals to ensure current
revisions. Provided cGMP support of controlled documents, including
logging, tracking and retrieving. Responsible for assessing the quality of
documentation provided for processing through the
creation/revision/approval process, with respect to corporate procedures.
Responsible for ensuring the population of "effective documents" is up to
date at all times. Responsible for categorizing and archiving project-
related documentation in a manner that will facilitate rapid retrieval
while ensuring the appropriate level of document security. Briefly
performed validation of equipment by temperature mapping of clinical
freezers as side project.
QA auditor, Charles River Laboratories; Malvern, PA - 2010-2010
Specialized in non-conformance reports. Reviewed documentation and paper
forms for corrections and deviations from SOPs. Worked closely with
workers from multiple departments to initiate, reduce, and close NCRs
within a given deadline. In charge of filing and organizing employee files
in archive room to facilitate rapid retrieval and ensure effective
documents are up to date.
Microbiologist, Lancaster Laboratories; Philadelphia, PA - 2009-2010
Specialized in quality control and microbiological testing. Testing
included bacterial endotoxin testing, microbial limit testing, bioburden
testing, and growth promotion testing. Received and logged samples and lab
materials while following FDA, GMP, and GLP guidelines. Performed LIMS
functions in generating ID's and run numbers for samples. Provided
validation for data entered into LIMS.
QC analyst, Medimmune; Philadelphia, PA - 2008-2009
Specialized in quality control, EM in sterile environments, and
manufacturing processes. Received and logged samples and lab materials to
follow FDA, GMP, and GLP guidelines. Handled ability to create end of
season trending reports on Excel. Proficient with LIMS functions in
generating ID's and run numbers. Voluntarily trained personnel in aseptic
gowning, LIMS database entry, and EM for better employee efficiency.
Maintained and understood GMP/GLP guidelines, aseptic technique, proper
documentation, and adherence to SOPs.
Document Coordinator/Volunteer, Behavioral Health Center (CHOP);
Philadelphia, PA - 2005-2006
Received and logged out patient folders for required personnel using
computer tracking system. Solely re-organized and alphabetized department
and doctor patient records. Performed minor administration tasks e.g.
shredding, copying, delivering paperwork to psychologists. Organized
office areas and maintained organization throughout service. Interacted
with autistic patients to comfort them while psychologists spoke to
parents.
Skills
Experienced with MS Office programs. Proficient with LIMS, Documentum, BAS
Historian, QLS, JD Edwards, PHI scheduling, Trackwise, Lean Metrics, IDX,
and Intellus. Self-taught basic SQL to use MySQL. Time management,
communication, personal development.
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