Training Customer Service

Meghan Carty Shadwell

** ******** ****

West Orange, N J

**************@*******.*** 201-***-****

Summary: Previously managed all training needs and training programs for Quality Assurance

group at Hoffmann-La Roche pharmaceutical and for entire organization at PAR

Pharmaceutical and Almedica Services Corporation.

Specialties: current Good Manufacturing Practices; FDA regulations; OSHA

regulations; Standard Operating Procedures

Experience utilizing Learning Management System; Proficient in Microsoft

Word, Excel, PowerPoint, Outlook

Experience: Homemaker/Stay at Home Mother (August 2005-Present)

Compliance and Technical Trainer, Hoffmann-La Roche Pharmaceutical

(February 2003-August 2005)

• Analyzed and determined company training needs.

• Developed and conducted all company-wide cGMP training.

• Developed and conducted some OSHA training programs.

• Developed and conducted "Train the Trainer" programs.

• Provided training of Standard Operating Procedures.

• Kept documentation through utilization of Learning Management System.

• Assisted with formulation of training policies.

• Constructed and developed training materials, aids, manuals and tests.

Compliance Trainer, PAR Pharmaceutical (March 1999-February 2003)

• Analyzed and determined company training needs.

• Developed company-wide training program.

• Developed and conducted training of all company-wide cGMP training and

OSHA training.

• Provided training of Standard Operating Procedures.

• Kept documentation through utilization of Learning Management System.

• Assisted with formulation of training policies.

• Constructed and developed training materials, aids, manuals and tests.

Training Administrator, Almedica Services Corp. (November 1994-March 1999)

• Developed company-wide training program.

• Analyzed and determined company training needs.

• Formulated programs and procedures to meet organization's training

needs. Developed various training sessions and programs and presented

to employees.

• Prepared reports and testing procedures for evaluation.

• Ensured that all departments followed proper training procedures and kept

appropriate training documentation.

Assistant to Director of Sales, Neuman Pharmaceutical Distributors (August

1993-November 1994)

• Calculated and issued group rebates for accounts.

• Handled monthly distribution of Vendor/Buying Co-Op/Pharmacy reports.

• Maintained records of billings and payments of accounts.

• Assisted in managing and supervising daily activities of Customer Service

and Telemarketing/Order departments.

• Aided in decision making and handling of major account problems.

Education: Susquehanna University, B/A English 1989-1993

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