Customer Service Manager

ROBERT SOTO

Qualifications

Professional Experience

.

. Skilled Manager with over 16 Years of Experience With Large

Corporations

. 21 years of experience handling and managing cash

. 9 Years Of Community Involvement With United Way, Junior Achievement, and

Valley Big Brothers

. Excellent Team Leader And Player

Cannery Hotel & Casino

Cage Lead/Supervisor 2008 - Present

. Weekly Schedules

. Yearly Employee Reviews

. Daily operations of the Cage

Electronic Banking Specialist

1st National Bank Of Arizona, 1st National Bank Of Nevada 2003- 2007

. Ordering customer ATM and/or VISA Debit cards for both Arizona and Nevada

. ATM Link balancing for both Arizona and Nevada

. ATM and VISA card support for the retail Branches for both Arizona and

Nevada \

JC Penney 2005-2011

Fine Jewelry Specialist

2004- Present

. Assuring outstanding customer service

. Knowledge of the merchandise

. Replenishing stock from under stock or new merchandise.

. Reaching sales goals.

Operations Manager

Bank of America 1998-2003

. Manage the workflow of corporate cash deposits totaling over $56 million

dollars per day

. Supervise over 75 employees by overseeing all personnel and work

production issues

. Work with other departments to increase productivity

. Lead special projects and participate on special teams as needed

. Analyze production reports for statistical reporting

ATM Lead Operations

Bank of America 1992-1998

. Coordinated the workflow to ensure that Service Level Agreements were

achieved

. Ensured that processed deposits were transferred to appropriate units

. Tracked and verified that all deposits were received from ATM's

throughout Arizona

. Inputted productivity numbers for statistical reporting and analyzed

reports to determine training needs

. Trained all newly hired employees and provided ongoing guidance

Researched customer disputes to correct out-of-balances or misinformation

to maintain high customer service

Swing Manager

McDonald's 1985-2002

. Analyze customer volume to forecast future labor

. Research bill to's and future promotions to determine product order using

a "Just-in-Time" practice

. Supervise over 25 employees to provide customer service to all customers

. Developed swing management model through Management Development

Program

. Train all newly hired employees and provide on-going guidance

. Delegate assigned duties to control the workflow of the restaurant in an

efficient manner

.

425 E CENTENNIAL PRKY APT 2124

NORTH LAS VEGAS, NV 89084

702-***-**** CELL

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