Manager Sales Representative
Resume:
SHANE W. CHRISTIANSON PMP
**** ***** ** ********, ** 84065
E-mail: **************@*****.***
PROFESSIONAL OBJECTIVE & PROFILE
A dedicated, competent, and highly experienced professional is seeking a position that utilizes his skills and
experience. Offers Degree in Electronics Engineering Technology, extensive Program Management
experience, knowledge in Federal and State Government Contracting, Sales experience, extensive aviation
and aircraft systems experience, and in-depth background in information technology, personnel supervision
and training. Accustomed to a high level of responsibility. Results-oriented; strong interpersonal and problem
resolution skills. Self-directed, hardworking, reliable and highly motivated. Excellent written and verbal
communications skills.
SUMMARY OF QUALIFICATIONS
● Certified Project Management Professional (PMP) by the Project Management Institute (PMI)
● Competent and knowledgeable Sales Professional with Staffing, Benefits, Insurance, Information
Technology, Engineering, Manufacturing, Logistics and Customer Satisfaction/Field Service experience.
● Experienced with Deltek Costpoint, Time and Expense Module, EVMS, multiple CRM tools,
SharePoint 2010/2013, MS Office 2010/2013, Windows Server 2008R2, MS Project, and SAP.
● Highly skilled Chief Warrant Officer UH-60/UH-1 Helicopter Pilot and Trainer in Night Vision Goggles
and Instrument Flight; experienced AH-64 Attack Helicopter Mechanic.
● Expertise in computer hardware/software applications and network administration; skills include
building, upgrading, installation, networking and troubleshooting PC’s.
● Possess Active Secret Security Clearance.
EDUCATION & ADVANCED TRAINING
BACHELOR OF ELECTRONICS ENGINEERING TECHNOLOGY
World College, Virginia Beach, Virginia 1998 - 2000
Graduated Magna Cum Laude
Completed computer language programming courses
ASSOCIATE OF APPLIED SCIENCE IN ELECTRONICS ENGINEERING TECHNOLOGY
Cleveland Institute of Electronics, Cleveland, Ohio 1996 – 1998
GLOBAL CONSULTING INTERNATIONAL
Capturing Federal Business – Shipley Associates – Feb 2012
Writing Federal Proposals – Shipley Associates – Apr 2012
Project Management Professional Boot Camp – Vail Training Associates – Aug 2012
Pricing to Win and Winning Executive Summaries – Shipley Associates – Jan 2013
QA Practitioner Training – Apr 2013
Intro to CMMI Training – Aug 2013
NOVELLUS SYSTEMS
SAP Service Management Course
40-Hour Management Course
DEPARTMENT OF THE ARMY
U.S. Army Flight School, (Attended avionics and electrical classes for Blackhawk Helicopters.)
Distinguished Honor Graduate, Ft. Rucker, Alabama 1993
AH-64 Attack Helicopter Repair Course, (Attended classes for all sub-systems of Apache Helicopters.)
Distinguished Graduate, U.S. Army Aviation Logistics School, Ft. Eustis, Virginia 1989
Warrant Officer Candidate School
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EXPERIENCE
GLOBAL CONSULTING INTERNATIONAL Salt Lake City, Utah 2011 –
Present
PROGRAM MANAGER
Currently managing nine government contracts, including four F-16 contracts at Hill AFB, and two
commercial IT contracts. Responsible for program management, customer interaction, process development,
monthly and annual reporting and personnel leadership and training. Have ownership for overall results of all
programs, as measured by customer satisfaction, team engagement, project profitability, technical success,
and schedule achievement. Also responsible for project planning, budgeting, risk assessments, requirements
discovery, resource assignments, and all project management activities. Maintain direct and constant
communication with our customers, manage expectations and avoid surprises. Identifying our customers’
needs for future projects and working with them to meet those needs. Work with other program managers to
create and continuously advance processes. Experienced with proposal writing for Government contracts.
● Currently managing our largest account with a Fortune 500 client resulting in over $30 million in revenue
for the company
CMMI / ISO IMPLEMENTATION PROGRAM MANAGER
As the CMMI / ISO 9001 Champion, managed the implementation of the Level 2 CMMI process areas across
multiple projects as well as ISO 9001:2008 implementation company wide. Responsible for bi-weekly status
meetings, reporting, auditing and training. Also responsible for Configuration Management across all projects
as well as Process and Product Quality Assurance.
●Achieved Maturity Level 2
●Currently working towards Maturity Level 3
●Currently working towards ISO 9001:2008 Certification
INFORMATION TECHNOLOGY MANAGER
Serve as the main point of contact on all IT-related matters for the company . Managed the planning and
implementation of additions, deletions and major modifications to the supporting regional infrastructure.
Oversees the administration and maintenance of the company's infrastructure, to include anti-virus software
and Active Directory and directs the Network Administrator when necessary. Oversees troubleshooting,
systems backups, archiving, and disaster recovery and provides expert support when necessary. Oversees
all help desk activities and assists when needed. Managed the SharePoint Architect/Developer and oversaw
all SharePoint 2010/2013 issue resolution and new/custom development. Provided SharePoint
administration support.
● Managed the successful migration of SharePoint from 2010 to 2013 as well as numerous custom
development projects
● Managed the successful installation and implementation of Deltek’s Costpoint, Time and Expense and
CRM modules
● Managed the implementation of VMWare
PROGRAM MANAGER, NGA MENTOR/PROTÉGÉ PROGRAM
As the Program Manager for the Protégé for the Mentor/Protégé program through the National Geospatial
Intelligence Agency, responsible for managing the program, creating and submitting the monthly, quarterly,
semi-annual and annual reports to our Mentor, Chenega, coordinating training classes and managing the
budget.
ROBERT HALF INTERNATIONAL Salt Lake City, Utah 2005
– 2011
ACCOUNT EXECUTIVE
Working for a Fortune 500 staffing firm in the Consulting and Permanent Placement Divisions. Established
and developed relationships with new and existing clients in territory. Coordinated meetings with prospective
clients; presented them with company information and ascertained information about their business needs.
Set up technical and personality/overall team fit interviews via multiple sources, responsible for checking
references, coordinating the interview process, extending offers and closing the candidates. Responsible for
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the daily full life cycle recruitment of both Information Technology and Information Systems professionals for
project based and strategic staffing requirements. Mentored junior Account Executives and Recruiters.
Developed, compiled, and tracked sales and recruiting call logs. Resolved contract worker payroll issues.
Established relationships with multiple user groups to increase the company’s brand awareness.
● Consistently produced over $1.5 Million in revenue or $500k in gross margin for the company each year.
● Consistently in the top 50 of over 450 producers nationwide.
EXCESS LOSS INSURANCE SERVICES Reno, Nevada 2004 – 2005
IT MANAGER/REGIONAL SALES REPRESENTATIVE
Performed multiple duties and responsibilities as a Regional Sales Representative as well as the IT
Manager/Network Administrator. As a Licensed Regional Sales Representative, responsible for establishing
and maintaining customer relationships in 20 states. As the IT Manager/Network Administrator, responsible
for maintaining, upgrading and troubleshooting all the company’s computers to include the servers and
network.
● Through cold calling, established a client database of over 600 companies.
● Ensured the company and its Executives were continually licensed for Insurance in 30 states.
NOVELLUS SYSTEMS, INC, 2000 – 2003
PROGRAM MANAGER Hillsboro, Oregon (October 2002 – September 2003)
Managed all technical aspects of semiconductor manufacturing equipment operating in two customer fabs.
Acted as a key liaison between the Customer and the Engineering department. Calculated the technical
performance for 10 tools between the two fabs to include availability and all failure items. Prepared and
presented the availability data to the customer in a weekly meeting. Responsible for warranty costs and
ensured programs were in place to address them. Provided valuable feedback and data to our Engineering
department and ensured equipment improvement programs were driven. Managed the logistics to ensure
spare parts were available immediately for both fabs. Ensured all new policies and procedures were
implemented across four customer fabs. Lead twice daily meetings with the Customer and Business Unit to
troubleshoot and resolve issues for tools that were down over an extended period.
● Attended formal Customer Satisfaction training.
● Acted as Service Manager, responsible for 12 Field Service Engineers, when the Service Manager was
out of the office.
● Experienced in cleanroom operations.
PROGRAM MANAGER San Jose, California (September 2000 – September 2002)
Assembled a team with the correct resources to support Alpha, Beta, and Pilot Production phases over a 24-
month period (staff, equipment, facilities, and training). Created and managed, with Marketing and Design
Engineering, the Product Release Schedule from Beta Phase forward. Acted as the key liaison between
Design Engineering and Operations. Lead regular meetings to resolve issues discovered during Beta and
Pilot Production. Presented Manufacturing status in Design Reviews, Exit Reviews, and Executive Reviews.
Lead the cost reduction team for the 300mm product. Acted as a key liaison for major outsourcing efforts,
ensuring compliance to Novellus requirements.
● Completed the assembly and testing of multiple 300mm systems to include all materials
procurement.
● Completed a formal 40-hour Management course.
● Completed a 2-day Project Management course.
● Completed a MS Project training course and several leadership/management seminars.
UNITED STATES ARMY, 1989 - 2000
UH-60 HELICOPTER PILOT United States Army, Wheeler Army Airfield, Hawaii (1995 –
2000)
Served as Pilot-in-Command, Unit Trainer, and Flight Operations Officer. As Pilot-in-Command and Unit
Trainer, accumulated over 1500 hours supervising and training 3 to 5 individuals on every mission. As Flight
Operations Officer, generated all flight schedules weekly for the company, managed and tracked a flying
hour program of about 2200 hours for the company’s 11 helicopters and 45 helicopter crew members.
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