Customer Service Sales

ELENA GLASSBERG

704-***-**** *****@*******.***

PROFILE

. An energetic, goal-driven leader with a history of achievement at

managing multiple projects and relationships, administering leasing

contracts, providing exceptional customer service, and training.

. Recognized for achieving company savings, a strong work ethic, training,

organizational, and communication skills coupled with the proven ability

to manage copious details as well as work effectively under pressure and

deadlines, consistently completing projects on or ahead of schedule.

EXPERIENCE

Circle K Stores, Inc./Southeast Division, Charlotte, NC November 2011 -

November 2013

Licensing & Facilities Specialist February 2013 - November 2013

. Managed License renewal process for approximately 300 stores across 4

states preventing stores from losing highest profit items; alcohol,

cigarettes, and business.

. Responsible for obtaining the licenses/permits at the state and local

level for new stores and acquisitions.

. Scanned all licenses and maintained the on-line document management

system.

. Assisted Environmental Manager with store inspections and compliance

issues.

. Processed purchase orders and vendor set up requests and assisted with

coding and scanning of invoices.

Real Estate Specialist November 2011 - January 2013

. Managed Southeast Division real estate portfolio of company-owned and

leased assets.

. Negotiated/managed lease options and renewals with landlords and

tenants.

. Negotiated lease rent reductions exceeding $575,000.

. Assisted in due diligence and closing functions for single-site and

multi-site acquisitions and divestitures.

. Created Lease Abstract Template; abstracted Leases and related

documents into database.

Kimco Realty, Charlotte, NC June 2011 - October 2011

Lease Administrator

. Interpreted and abstracted tenant leases into database.

. Prepared and reviewed CAM Recovery and Tax Billings; resolved any

tenant disputes related thereto.

. Managed a portfolio of multiple retail properties in the Southeast.

Rack Room Shoes, Charlotte, NC September 2010 - May 2011

Special Legal Project Administrator (contract employee)

. Managed complete review of Co-Tenancy and Exclusive Use lease provisions

for portfolio of 400+ locations to ensure lease requirements were

satisfied and validated any gross sales termination rights.

. Liaison with Legal Department regarding Co-Tenancy or Exclusive Use lease

violations in order to pay a reduced rent or to take advantage of a

termination option as the result of such violation.

. Identified a savings of approximately $2.5M in reduced rent in 5 months.

Asset Management Technologies (AMTdirect), Cornelius, NC 2002 - 2010

Developer and distributor of a web-based software application used for

lease administration in the real estate industry, with clients including

property management firms and retail businesses.

AMTdirect - Client Team Coordinator February 2007 - May 2010

. Led abstraction projects, with clients having from 15 to 600

leases/locations.

. Managed recurring work for 20 clients, with complete project

responsibility for ensuring the client database was current with the most

accurate information.

. Supervised and trained new employees on the AMTdirect Software and client

implementations.

. Provided support on large projects, 600 to 6,000 leases/locations, to

ensure successful implementation.

. Worked with various departments on client projects and supervised 14

employees.

. Performed scanning and document management, client data integration and

module setup (accounting, project management, facility management), and

lease abstraction.

. Interpreted and analyzed lease contracts and other related legal

documents for lease abstraction.

. Generated various reports, such as rent rolls, contract expiration dates

and important renewal dates.

. Presented weekly updates to upper management on project status.

. Established successful relationships with clients and provided them with

superb customer service.

AMTdirect - Client Manager August 2005 - January 2007

. Managed 20 client relationships and performed abstractor / reviewer

duties.

. Trained staff on AMTdirect software, on client projects, and technical

aspects of the contracts. Additionally, trained clients on use of the

software and management of their database.

AMTdirect - Client Service Specialist October 2002- July 2005

. Performed abstractor / reviewer tasks.

. Provided clients with billing estimates, plus prepared final bill.

. Served as primary point of contact for 50% of clients offering recurring

work.

. Promoted to Reviewer of Lease Abstraction Projects.

McNeary Healthcare Services, Inc., Charlotte, NC 2001 - 2002

Sales Account Executive

. Independently managed direct sales program for employee benefit insurance

offered to hospitals.

. Performed extensive prospecting; conducted client needs analysis; made

presentations; then closed business.

Reliance Standard Life Insurance Company, Inc., Charlotte, NC 1999 - 2001

Regional Insurance Sales Coordinator

. Implemented new client contracts, facilitated enrollment meetings and,

conducted renewal process

. Provided diverse customer service functions, including managing claims

resolution, billing inquiries, and contract amendments.

UNUM America Insurance, Charlotte, NC 1996 - 1999

Sales Coordinator

. Worked with salesmen to generate new business, managing sales process

from quote to close.

. Developed and maintained broker relationships, serving as key contact.

. Produced high volume of quote requests for both prospects and current

clients, and created sales proposals.

. Received an award for exceptional performance.

ALLTEL Information Services, Inc., Charlotte, NC 1993 - 1996

Personnel & Communications Resource Support

. Coordinated payroll, using Human Resource Information System; managed

employee benefits program.

. Maintained employee database and developed training database.

. Coordinated and planned major company and employee events, winning public

recognition for success of the latter. Cited by senior-level management

for securing donations from vendors for employee functions.

SKILLS

Proficient in Microsoft Office, Oracle Financial Suite, HRIS

EDUCATION

B.S., Business Management, University of South Florida

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