Customer Service Engineer

John Batzer

**** * ***** ***, ****

Escondido, CA 92027

Cellular 760-***-****

*****@*****.***

Relocation engineer

Profile

I am a moving professional with a background that spans over 15 years in the moving industry. My

moving experience includes lifting,loading,packing and unloading of personal items.I have moved

professional athletes,military,and many businesses with very few problems.I am a very motivated,

hard working,problem solving individual that loves to work no matter how difficult or lengthy the job.I

keep myself in good physical shape bicycling,running,weight-lifting,and eating right which keeps me

from hurting myself, therefor never being on workman comp.or out of work for any length of time.I

also have allot of customer service skills in dealing with people in a very stressed out atmosphere in

which moving usually is and I put them at ease with proffesionalism and a calming demeanor.I have

had past experience as a waiter,bartender,and cook in the hospitality field. I've done construction

work and was in the military but for the last 16 years I have moved furniture.

Career Achievements

Enthusiastically represented the company by professionally greeting visitors.Received numerous

accolades and letters of appreciation from customers.Conducted personalized tours for new

employees as part of the orientation program.

Met with customers to determine expectations and followed up to measure satisfaction levels.

Developed rapport with clients to improve communication between loading crews and drivers and

emphasize appropriate safety measures.

Experience

TRJ Inc., Escondido,Ca

Relocation Engineer, 2003 - Present

Going into homes or businesses and packing loading and or delivering household and office goods.

Building a good rapport with the customer in order to establish trust and knowledge of

proffesionalism. Basically moving all goods without loss or damage to personal items and working

towards more business by word of mouth.

I have brought a lot of repeat business back to my employer with my friendly attitude and hard work. I

like to put people at ease with not only my words but with action and it seems to work.

I keep myself in good physical condition in order to handle all situations that may arise and in good

mental condition to handle any customer problems.

Every move to me is a major accomplishment(especially when theres no damage)because moving is

not simple, if you ever had to do it you would know what I mean.

Education

H.S., Gen ED, 1989

Huntington Beach HS, Huntington Beach

Skills

Computer Literacy is one of my skills even though I have no formal education I use and problem solve

computers everyday.

Conflict Resolution is a another skill that I have acquired in life by discussing the problem and working

through it to find a beneficial answer for everyone, not arguing and looking unproffesional in a business

environment.

My problem solving skills work well for me as I can take a situation, quickly look at something and

have a working solution for it.

Written and Verbal Communication is something I pride myself in that I can communicate my thoughts

to anybody without any loss of meaning.

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