Manager Project

Michael T. Hargrove

** ********** *** + Leonardo, NJ 07737

Cell: 732-***-**** + ****************@*****.***

Operations Management Professional

Highly motivated executive with more than 19 years of progressive

leadership experience, including operations management, strategic planning,

and risk management. Global operations leader with a solid track record of

performance in organizational effectiveness, financial and operational

control, and risk analysis. Result driven, resourceful problem solver with

proven ability to lead teams to accomplish goals and objectives and meet

critical deadlines in a change intensive environment.

Professional Experience

DEUTSCHE BANK, New York, NY

Vice President / Client Relationship Manager for the Americas + 2013 -

Present

Recruited to provide executive leadership to the Global Financial Services

Division to bridge the gap between the firm's New York, Florida, and

Delaware entities. Developed communication strategies and identified

synergies to convert three separate operations into one cohesive team.

Devised solutions to overcome significant operational challenges. Achieved

consistency throughout the division by clarifying corporate policies and

procedures.

GOLDMAN SACHS & CO., New York, NY/Salt Lake City, UT + 1997 - 2013

Derivative Operations Vice President / Department Manager, Salt Lake City,

UT + 2011 - 2013

Selected by senior executives to manage and strengthen the newly formed

Derivative Operations Team, which combined Interest Rate Derivatives and

Products as well as a stand-alone Repo Client Service Team. Applied vast

operational expertise and strong leadership qualities to build a highly

productive team. Executed the rebuild of the team from New York City to

Salt Lake City. Directly accountable for supporting multiple product

lines/departments.

o Built a cross-functional operations team comprised of six managers and

30 employees; enabled company to achieve aggressive goal of

multimillion-dollar savings, while providing comprehensive support to

key departments globally; executed a smooth transition and clearly

defined the department.

o Coordinated with trading, sales, middle office, funding operations and

trade processing to resolve trade exceptions and ensure proper trade

settlement for mortgage and government products.

o Engaged multiple trading desks, sales forces, and various operational

areas, as well as external counter parties daily, to mitigate risk

associated with government and mortgage trade processing issues.

o Led a team responsible for trade affirmation, confirmation execution,

and settlement processing of vanilla and bespoke interest rate

products, as well as Latin America swaps.

o Provided coaching and mentoring to management staff in all aspects of

operational leadership and team building; conducted staff evaluations

and formulated performance improvement plans; instilled management

philosophy with a focus on people management and teamwork.

o Collaborated with divisional and upper management regarding

operational support issues.

o Performed weekly assessment of all transactions, processed risks, and

communicated significant issues to regional management committee.

o Mitigated economic risk through comprehensive monitoring and

accurately affirming trade transactions.

o Addressed and resolved economic breaks in collaboration with

internal/external parties. Confirmed trades, executed confirmation and

ensured trades met eligible requirements.

o Analyzed potential impact and provided solutions to require business

support for the future state of interest rate processing, as a result

of the Dodd-Frank Act.

o Partnered with IT, Sales, Trading, Treasury, Compliance and Legal to

arrive at best practices and implemented solutions to improve existing

models, while reducing operational risk.

Global Control Vice President / Department Manager, Salt Lake City, UT +

2008 - 2011

Pioneered the creation of the Utah Global Control Department to better

support operational portfolios. Redistributed the workload of the New York

office and provided better scheduling, broader coverage, and more

comprehensive support. Established a solid foundation for business

continuity to eliminate business interruption and implemented a

"follow/lead-the-sun" methodology for expanded global coverage.

o Instituted best practices gleaned from prior positions in global

locations; devised a first-rate training plan to reduce the learning

curve and create a highly competent team; provided training to staff

members in identifying and minimizing risk; worked collaboratively

with cross-functional teams to resolve complex issues.

o Spearheaded and executed a comprehensive plan to build an entire

operational team in Salt Lake City; recruited and trained a staff in

diverse positions; achieved full capabilities, six months ahead of the

company's projection.

o Established communication channels between all operational departments

within Salt Lake City and regional counterparts; created synergies and

workflows to maximize engagement and provided exceptional support.

o Executed and maintained operational and process control standards;

converted many manual systems to automated processes; formulated and

administered annual operating budgets; implemented key control

objectives to identify, assess, and mitigate risk within the

department.

o Supervised direct activities of 18 employees to ensure operational

objectives were achieved; trained personnel in all aspects of back-

office operations; interviewed, evaluated, and hired new employees.

o Performed career management of team, including written manager

summaries, delivery of formal performance reviews, and continuous

feedback throughout the year.

o Formulated and administered annual operating budgets; performed

monthly review and modifications.

o Maintained the integrity of the stock record for multiple entities of

the corporation.

o Built a procedure to ensure appropriate level access to security

referential databases across the firm.

o Designated and prepared quarterly RCSA (risk and control self

assessment) evidence packages in line with FINRA 3130 (annual

Certification of Compliance and Supervisory Processes).

o Compiled evidence and certified balance sheet substantiation of

various control and suspense accounts for multiple entities of

responsibility.

o Member of internal diversity groups to ensure a well rounded and

represented workforce; actively recruited members of diverse cultural

groups; transformed Goldman Sachs into one of the most diverse firms

in Salt Lake City.

o Served as a guide and resource to on-board other operational

departments as they relocated.

Global Control Finance Division Vice President + 1997 - 2008

Managed the books/records reconciliation and operational control processes.

Developed and maintained process control standards for intercompany, sub

ledger and general ledger accounts. Monitored all Americas external

reconciliation processes, which included DTCC, NSCC, BONY, CANADA, and

Latin America. Strong knowledge of end-to-end operational processing.

o Advanced through various roles and corporate titles within the global

department, including Senior Analyst, Team Leader, Associate, Vice

President and Department Manager.

o Monitored transactions to ensure compliance with SEC and NASD rules

and regulations; instituted numerous controls and checklists in

accordance with Sarbanes-Oxley Act (SOX).

o Implemented key control objectives in order to mitigate risk within

the department, which enabled the management team to have more

visibility around data to enhance controls for SOX sign off.

o Independently reviewed critical issues to assess impact and risk.

o Ensured accuracy of reconciliations, reported discrepancies, and

maintained compliance with regulatory requirements for customer

protection.

o Traveled to global offices (Tokyo, Bangalore and Salt Lake) to cross-

train, develop new teams, identify synergies and gain efficiencies.

o Managed teams, which maintained the integrity of the firm's books and

records through internal, external, intercompany and sub ledger

reconciliations. Collaborated with all internal departments including

IT, settlement areas, and processing areas for both equity and fixed-

income departments; worked closely with management teams to minimize

allocations of exceptions.

o Reduced allocations of exceptions for various operational areas

through extensive root cause analysis.

o Selected to serve as member of quality management team; analyzed

issues to develop innovative solutions; re-engineered various

processes in order to create efficiencies.

o Achieved a high staff retention rate through open communication and a

hands-on management style.

o Produced monthly audit packages in accordance with financial reporting

requirements from Controllers for regulatory bodies.

o Increased productivity by creating a mechanism for suspense reporting;

saved more than 3,000 staff hours per year by streamlining processes;

interfaced with technology and development teams to create global

reporting process; increased efficiency while enhancing service

levels.

o Served as project manager in the conversion of legacy architecture to

a straight-through process; analyzed firm's requirements from a

control perspective; interfaced with counterparts to create project

scope; appointed appropriate personnel; analyzed data and issues;

created simulations and test scripts to ensure proper functioning.

o Liaised with technology support teams to enhance matching engine

performance, to improve upon exception information communicated to

areas throughout the firm, and escalated and resolved any issues with

the application.

SALOMON BROTHERS, New York, NY

Consolidated Management Reporting Analyst, 1996 - 1997 + General

Accounting Analyst, 1994 - 1996

Compiled global earnings and expense data (New York, London, Hong Kong, and

Tokyo) for inclusion in monthly earnings report. Coordinated the reporting

processes for the financial areas of Salomon, Inc. and their subsidiaries.

Coordinated transfer of functions to Tampa, Florida. Conducted extensive

training of operations personnel.

Education & License

NIAGARA UNIVERSITY, Lewiston, NY

Bachelor of Science in Business Management, 1993

License: Series 99 (Operations Professional License)

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