Customer Service Representative

L ena Damene

**** ***** **** ******, #*** 513-***-****

Cincinnati, OH 45238 ****.******@*****.***

S kills

• •

Enthusiastic & Motivated Reliable & T rustworthy

• •

Listens & Follows Directions Works Alone/With A Team

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Prompt Work Habits In terpersonal Skills

• •

Quickly Learns Training Flexible & Adaptable

• •

Communication Skills Relationship Building

• •

Computer L i terate Positive Attitude

Experience

Amazon, Hebron, KY

2011-2013

Receiving and Clerk

• Verified and kept records on incoming and outgoing shipments and prepared i tems for shipment

• Checked and reported shipments for damages, assisted with unpacking and providing inventory

l ist

• Provided clerical support, answered phones, and inquiries on shipments coming in and going out

Visiting Nurses Association, Cincinnati, OH

2008-2010

Homecare Provider

• Assisted in health care tasks, personal hygiene services, other support services

• Observed, recorded, and reported all changes to supervisor and other healthcare providers as

needed

• Provided companionship and services of laundry, housekeeping, and cooking

Fifth Thi rd Bank, Cincinnati, OH

2000-2005

Data Entry Clerk

• Proved and maintained customer confidence & protected operations through keeping information

confidential

• Verified entered customer and account data by reviewing, correcting, deleting, or reentering data

as needed

• Prepared source data for computer entry through compiled and sorted information

BP Oil Company Service Station, Cincinnati, OH

1999-2001

Customer Service Specialist

• Provided customers with product and service questions, giving information about other products

and services

• Resolved product or service problems clarifying customer’s complaint; determined the cause,

selecting solution

Textile and Laser Product, Addis Ababa, Ethiopia

1999-2001

Junior Accountant and Clerk

• Organized work by reading and routing correspondence; collecting information, ini tiating

telecommunications

• Maintained financial records performing pay roll, verified accurate information and prepared

checks

Education & T raining

Cincinnati Works, Cincinnati, OH

9/2013

Job Readiness Workshop, Certificate of Completion

Community Action Agency, Cincinnati, OH

2011

M icrosoft Office, Certificate of Completion

Cincinnati State, Cincinnati, OH

2009-2013

Studied: Medical Billing

National College of Business Technology, Cincinnati, OH

2006

Pharmacy Technician Certificate

Junior Commerce, Addis, Ethiopia H .S.

D iploma

References

Leyu Kebde, Cincinnati, OH (513)

226-3156

Parking Attendant

Sophia Sema, Cincinnati, OH (513)

560-1949

Customer Service Representative

Latonio Chambers, Cincinnati, OH (513)

357-2003

Workshop Facilitator

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