Customer Service Manager
Resume:
Assia Cloren
Phone: 480-***-**** ********@*****.***
Professional Overview:
Customer Service Manager. 5 years of extensive experience in cash handling. Pulling the large sums of money from 25 cash registers and setting them for new business day on daily bases. Results-driven Customer Services Representative with proven ability to establish long term relation with customer. Highly enthusiastic customer service manager with 2+ year’s .customer interface experience.
QA Inspector, Bonding, Tacking, Coil winding, Micro Scoping,
Soldering, Cable, and Smt. 7 years experience in an electronic
manufacturing environment, experience in a high volume manufacturing
environment with knowledge of semiconductor packaging process,
including die attachment . Operate Auto epoxy machine. Assembly and
test procedures noting skills and equipment/tools required, reducing
assembly and test time. K&S Bond wire Machine and West bond machine.
QC Specialist with extensive experience and solid technical skills in
product manufacturing. Strong diverse background in QA/QC inspection,
Rework, Test and repair. Excellent process coordination to
consistently meet difficult production schedules.
Customer service Manager 2008 -2012
Wal-Mart Maricopa, AZ
Ensured superior customer experience by addressing customer concerns,
demonstrating empathy, and resolving problems on the spot .Worked
under strict deadlines and responded to service requests and emergency
call-outs .Served as main liaison between customers, management and
sales team .Provided effective communication and customer service
support to the sales, marketing and administrative teams on daily
basis .Produced money orders for customers. Developed reputation as an
efficient service provider with high levels of accuracy .Monitored
cash drawers in check outstations to ensure adequate cash supply
.Accomplishes customer service human resource objectives by
recruiting, selecting, orienting, training, assigning,scheduling,
coaching, counseling and disciplining; employees communicating job
expectations; planning, monitoring, appraising, and reviewing job
contributions; planning and reviewing compensation actions; enforcing
policies and procedures.
Department Manager
WAL-MART
* Managed daily operations, including ordering, stocking, pricing, wrote weekly schedules and conducted
monthly inventories
* Consistently met and increased sales goals through excellent customer service, organization and execution of special events and employee motivation
* Hired and trained new employees
Production Supervisor 2003
Polar Twin Advance, Malaysia
Analyzed the daily tasks on the production floor and identified common
tasks that can be shared among production builders to level out the
workload which increased time to build products. Improved product
quality by managing production metrics, resolved non-conforming
material issues, investigated root causes, and implemented corrective
and preventative actions. Collaborated cross functionality with
manufacturing, quality, and industrial engineers, production planning
and materials departments to resolve production and yield related
issues. Enhanced production builders' performance by ensuring thorough
understanding of production operations through work station rotation,
technical training, production processes review and hands on
activities. Consistently kept team motivated and maintained focus to
sustain efficiency. Daily activities include station assignments of
Product Builders, conflict resolution as a result of equipment
failures, material shortfalls, and staffing as needed to ensure
continuous momentum of Lean flow to prevent line stoppages.
Electronic Assembler 2002
Polar Twin Advance, Malaysia
• Soldering, assembling and electrical testing different types of batteries.
• Following the manufacturing instructions.
Production Worker 2001
Polar Twin Advance, Malaysia
• Calibrate and operate specialized tools designed for microchip production
• Learn and program in specific computer languages to ensure accurate
and precise calibration; troubleshoot all problems and provide minor
adjustments as needed
SMT Machine Operator/Programmer 2000
Polar Twin Advance, Malaysia
•Assemble printed circuit boards placing components on boards per
controlled part list. Follow documentation and quality workmanship
guidelines.
Completes daily reports and provides updates on machine performance
and PCB output.
Mounted/Hand Soldering 1999
Polar Twin Advance, Malaysia
•Work in extreme clean room environments and full-time. Construct
microchips for multi-use machinery, and hand soldering PC boards.
Working under constant magnification visually inspecting all parts,
apply adhesive to chips, using proper equipment, installing specs of
crystals, working under occasional projection magnification. Heating
and labeling final process. Steady hand and a keen eye sight a must.
All products visually inspecting before shipping, And always averaging
or exceeding rate, extreme attention to detail and a dexterity.
Machine operator & Assembler/ Inspector 1998
Polar Twin Advance, Malaysia
•Operated pin machine and Epoxy machine and also final & mechanical
assembly of PCB. Prepping parts & making wire bonding.
Wire Bonding Machine Operator 1997
Polar Twin Advance, Malaysia
• Operate Wire Bonding Machines.
• Use IBM Continuity Tester to test after wires are bonded.
Education Background
Cathedral College, 4 Years
College Degree in Economics
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