Customer Service Sales

April L. Breeze

*** **** *********

Minerva, Ohio, 44657

330-***-**** mobile

***********@*****.***

Summary of Qualifications

- Profit and Loss

Accountability -

Customer Service

-

Staff Supervision and Training -

Microsoft Programs Word, Excel and Outlook

-

Inventory Control -

Notary Public

-

In-Store Promotions

*

Innovative, decisive, effective problem-solver and team-builder. Able to

motivate and focus employees on individual and team goals.

Professional Experience

Cashland

Canton, Ohio

Manager

November 2009 - Present

* Manage

staff, preparing work schedules and assigning specific duties.

* Determine

staffing requirements, and interview, hire and train new employees, or oversee

those personnel processes.

* Review

financial statements, sales and activity reports, and other performance data to

measure productivity and goal achievement and to determine areas needing cost

reduction and program improvement.

* Manage

sales, cash control, expense controls, unit appearance, loss prevention, safety

and security; resolves customer service issues.

* Analyze sales and product reports on monthly basis

to review trends, successes and opportunities

* Full

p and l responsibility

* Managing

gross profit %, inventory control and product

* Ability

to build relationships with customers, resulting in customer satisfaction,

retention and increased sales

* Establish

and manage regulatory documentation standards to ensure regulatory daily compliance

* Compile

figures from multiple reports on a weekly, bi weekly and monthly basis to

market Manager and/or Operations Director

* Able

to identify areas of strengths and opportunities and implement company

policies, standards, change, and strategies that increase productivity and

bottom line

Danville

Elem. Danville, Ohio

Teacher

Aide August 2008 - September 2009

* Confer

with parents, guardians, teachers, counselors, or administrators to resolve

students' behavioral or academic problems

Helios

Coatings Canton, Ohio

Receptionist

February 2006 - August 2008

* Transmit

information or documents to customers, using computer, mail, or facsimile

machine.

* File

and maintain records.

* Collect,

sort, distribute, or prepare mail, messages, or courier deliveries.

* Answer

all phone calls, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

Education

Minerva

High School Minerva, Ohio

High

School Diploma, May 1994

Contact this candidate