Customer Service Project Manager

James Scott Linn

Phone: 801-***-**** Email: ********@*****.***

Salt Lake City, UT http://www.linkedin.com/pub/scott-

linn/56/6b0/639

Summary of Qualifications

Results-driven and highly accomplished Fulfillment & Logistics Manager with

extensive experience in overseeing both domestic and international freight

distribution operations. Adept at interacting with domestic and foreign

business units to improve bottom-line and conduct analysis to determine

long and short-term contingency requirements. Currently seeking a position

in Fulfillment/Logistics Management, bringing several years of related

professional experience and qualifications as follows:

Logistics Management Order Processing Distribution Operations

Freight/Carrier Inventory Control Risk/Liability Reduction

Partnering Customer Service Shipping & Receiving

Rate/Price Negotiation Big Box Distribution Problem Solving

Database Administration Quality Assurance Customs Regulations

Account Management NMFC/Harmonized Tariff Importing/Exporting

Domestic Fuel Surcharge Preventive Maintenance Field Service Engineering

Information Technology

Professional Profile

Select Staffing @ Nellson Nutraceutical, Salt Lake City, UT Sept 2013 -

Jan 2014

Warehouse / Fulfillment Supervisor / Project Manager- Contract

Set up fulfillment center, inbound receiving in three warehouses, domestic

distribution, managed inventory, production scheduling, in house order

fulfillment, supported outbound shipping departments, supervised two

personnel teams, fulfillment center consolidation.

LG WAREHOUSING @ R+L CARRIERS, Salt Lake City, UT Nov 2012 - Aug 2013

International Service Specialist / Fulfillment Distribution

Responsible for managing domestic and international accounts while ensuring

the highest quality and on-time delivery of project milestones and

deliverables. Set up product fulfillment in multi state 3PL centers for

inbound international shipments for domestic distribution including

inventory control. Duties also included new account setup, account billing

and customs clearance of import shipments.

Zagg, Inc., Salt Lake City, UT Feb. 2008 - Aug. 2012

Logistics/Fulfillment Manager

Responsible for managing domestic and international accounts while ensuring

the highest quality and on-time delivery of project milestones and

deliverables. Collaborated with executive leadership on resource planning,

rate negotiation, shipment routing, asset recovery, project management, and

distribution channeling. Provided leadership in the development and

configuration of freight solutions by handling cargo claims, product

quality evaluation, and issue resolution.

Selected Accomplishments:

o Successfully built several freight forwarding partnerships that led to

new account setups and increased revenue.

o Setup and managed overflow fulfillment center to process large volumes

of Big Box orders, including inventory control and distribution out of

the fulfillment center.

o Designed, implemented, and managed fulfillment database systems and

increased customer service through effective support of domestic and

international departments on fulfillment issues.

o Consistently maintained affluence with domestic fuel surcharge and

NMFC/Harmonized tariff schedule for imports to the United States.

o Developed and implemented the Canadian NAFTA Compliance Program.

Other Experience

Convergys, Murray, UT Phone Technician Aug. 2006 - Feb. 2008

Page Brake Warehouse, Salt Lake City, UT Facility Maintenance Engineer

Nov. 2003 - Aug. 2006

Storagetek, Inc., Hayward, CA Field Service Engineer Jul. 2001 - Nov.

2002

Data Broadcasting Corp, Salt Lake City, UT Network Technician Oct.

1997 - Mar. 2001

Data Broadcasting Corp, Hayward, CA Technical Support-New Accounts

Representative Feb. 1996 - Oct. 1997

Education

Heald Institute of Technology, San Francisco, CA 1986 - 1989

Associates Degree in Applied Electronics & PC Repair

San Francisco State, San Francisco, CA

1989 - 1992

Business Managementt

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