Project Manager Management

SHABBIR DEHGAMWALA

Contact No.: +31-649****** E-Mail:

************@**********.***

In quest of senior to top level assignments in Telecommunications & Network

Infrastructure Project Execution & Operations with an organization of high

repute.

Location Preference: Netherlands

Professional Profile

< A technocrat with nearly 10 years of extensive experience in Operations

Management, Project Management, Technical Support, Business Planning,

Transition Management & Team Operations.

< Expertise in managing complete TELUS operations for 4 Line of Businesses

under CMMIv1.3 environment and new business transition.

< Proficient in identifying areas of improvement in current deliveries and

driving the Improvement plan to ensure desired results.

< CCNA (expired - Apr 2012), PRINCE2 and ITIL V3 certified professional.

< ITILv3 Service Operations Tech Mahindra internal certified.

< Experienced in handling routines of all infrastructure management and

Switching Equipment according to an agreed schedule and maintaining the

delivery of X25 network services within a team environment to QoS

targets, with regards to Fault Investigation, Localization & Repair.

< Adept at analysing chronic fault in customer circuits and working on the

restoration and generating chronic fault reports & reducing the faults

remarkably.

< An excellent communicator with strong interpersonal, organizational,

analytical & problem solving skills.

Technical Purview

Network Protocols/Technologies : ADSL, X.25, Frame Relay, TCP/IP,

Lease Lines and Dial-up.

Network Equipment's : Cisco 2600/3500/5500, Alcatel

7300/7350/7330/7302/7450 switches, Lucent Stingers, UMC 1000.

< Expertise in preparing & presenting the monthly Governance report &

Weekly Service Report to client.

< Good experience in preparing Project Plans

< In-depth knowledge about sharing responsibilities as per the feedback

from client.

< High level knowledge of Data Centre migration

< Possesses knowledge about Cisco 3500/5500 Switches, Juniper ERX 1440 &

Alcatel/Nokia/Stinger DSLAM's.

< Adroit in maintenance and troubleshooting of X.25, Frame Relay, IP/VPN &

ATMIF connections.

< Adept in providing digital lease circuits ISDN PRI/BRI and R2 lines.

Broadband connections and normal POTS.

< Experience in managing technical environments like Lucent, Tejas,

Siemens, XDM.

< Relevant exposure in providing IT Solutions ranging from Desktop

Computers to Servers, Storage, Networking and Power Devices.

< Well versed in handling technologies like Alcatel, Nortel, Cisco &

Controlware TAXI.

< Gained expertise in overall delivery of the entire TELUS operations for

Service Assurance

Career Scan

Since Jul'07 with Tech Mahindra, Pune

The Growth Path:

Jul'07 to May'09 Senior Technical Associate (Subject Matter

Expert)

Jun'09 to Sep'10 Senior Technical Associate (Team Lead)

Oct'10 to Dec'11 Tech Lead (role was of Project Manager)

Since Jan'12 Project Manager

Key Result Areas:

< Facilitating in managing and executing telecom infrastructure projects

and developing technical resources & solutions for greater value addition

& increased margins.

< Good exposure in migration of Applications

< Carrying out advance planning for resource mobilisation, manpower

deployment & rendering technical support and ensuring the execution of

projects within time, cost & budgetary parameters.

< Holding review meetings to monitor progress of the project as per

schedule and ensuring timely completion and delivery of the project to

the client.

< Administering Billing & Resource Utilization Structure and ensuring all

SLAs are met and suggesting improvement plans to mitigate any lapses.

< Identifying new business from the same customer and sharing the brief

plan with Sales & Higher management and preparing request for Proposals

for any new Business opportunity.

< Anchoring on-site installation and commissioning activities to ensure

completion of project within the time and cost parameters and effective

resource utilisation to maximise the output.

< Creating and sustaining a dynamic environment that fosters the

development opportunities and motivates the high performance amongst the

team members.

Noteworthy Accomplishments:

< Managed a team of 40+ Members.

< Instrumental in managing daily operations of pilot project of Tier 2

operations client's DSL & PSTN network.

< Played a key role in preparing & presenting the Monthly Governance

reports & Weekly Service Report to client and also reviewing quality for

all deliveries, etc.

< Instrumental in preparing Proposals and Transition plans for new business

opportunities.

< Identified a major Billing glitch due to which all Billing for TechM was

getting affected for over 2years.

< Independently handled the 24*7 maintenance of BT Global Solutions, X25

Core Infrastructures at agreed QOS targets.

< Successfully handled complex Network issues using a high degree of

diagnostic skill work.

< Honoured with Star Performer Award in Tech Mahindra Ltd. during 3rd

quarter of 2007-08, again in the 3rd quarter of 2008-09 and finally in

4th quarter of 2009-10.

Oct'05 to Jul'07 Orange Business Services, Mumbai

Network Controller

Noteworthy Accomplishments:

< Maintenance & Troubleshooting X.25, Frame Relay, IP/VPN & ATM circuits

< Successfully coordinated with the local Telco to get the lease connection

up and error free.

< Honoured with Excellent Achievers award in Orange Business Services in

Feb'07.

Dec'04 to Oct'05 Tata Teleservices (Maharashtra) Ltd., Mumbai

Apprenticeship Trainee

Aug'03 to Nov'04 Sunrise Computers & Networks, Mumbai

Support Engineer

Academic Credentials

< B.E. (Electronics & Telecommunications Engineering) from Konkan Gyanpeeth

College of Engineering Mumbai University in 2003

Professional Trainings Attended

< Successfully attended trainings like:

< Trained on handling Projects as per PMP guidelines in Jun'10.

< Six Sigma classroom training in Feb'10.

< Managerial Effectiveness Curriculum Programme from Nov'08 to Jun'09.

< Agile Methodology Overview training in April'09.

< Prince2 training cum certification in Nov'08.

Other Accolades

< Under the current Project, the team under my leadership has twice been

awarded as "Best Team" (once in Q4 2009-10 and again in Q2 2011-12)

within the entire department

< Awarded 2nd prize in Elocution in school in 1994.

< Secured 2nd position in Engineering College for giving seminar on DECT

(Digital Enhanced Cordless Telecommunication).

< Merit of receiving securing 3rd position in Engineering College for

giving seminar on INSAT (Indian National Satellites) series.

Personal Vitae

Date of Birth : 22-Dec-1980

Address : Pinksterbloemplein 63, 2555ER Den Haag

Languages Known : English, Hindi, Marathi and Gujarati

Passport : H-1389832

Netherlands WP : NLD83997216

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