Customer Service Manager

TERESA D.WYNN

** * ******** *******, **. ***** 832-***-****

SUMMARY

* *****’ experience in the apartment industry, administration and customer service. I’ve had to meet time critical

deadlines on monthly reports. Combined dynamic organizational and communication skills with the ability to

independently multitask, hardworking, goal oriented, highly competent, team player oriented, trusted advisor and

assistant.

WORK EXPERIENCE

BG Staffing, Houston, TX.

Leasing Agent, 2013--2013

Answer phones

Show units

Enter work orders

Palais Royal, Houston, TX.

Supervisor, 2011--2013

Customer service

Supervise and train employees

Conference calls

Weekly schedule

Merchandise store

Set weekly sales

McCord Development, Houston, TX.

Compliance Manager, 2007-- 2009

Customer service

Performed tenant credit checks

Maintained over 500 units on tax exempt property in compliance standard

Audited onsite files & records in compliance standard

Worked with resident applications and rental agreements

Arranged property maintenance tasks as required

Worked effectively with clients including ability to identify needs and tactfully answer questions

Dalcor, Houston, Tx

Leasing Manager 2004 -- 2007

Customer service

Supervised renovation with occupied and unoccupied units

Conducted property condition evaluations upon lease termination

Trained leasing agents

Implemented marketing strategies

Dalcor, Houston,Tx.

Leasing Agent 2003 -- 2004

Customer Service

Opened models daily

Assisted in implementing marketing strategies as directed by Property Manager

Prepare all scopes of work for vacant units and assign to make ready team

Show and rent apartments

Al's Formal Wear, Houston, TX.

Sales Auditor 1999--2003

Supervised auditing of stores

Determined scope of investgations required

Conferred w/store officials and regulatory matters

Reported to management about asset utilization and audit results

Reccomended charges in operations and financial activities

SKILLS AND LANGUAGES

Sofeware: Internet, Microsoft word, Excel, Power point and Clip art

Computer literate, Communication skills, problem solving skills, excellent human relation skills

And wonderful team player.

Language: Advance use of sign language

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