Customer Service High School

LAKEESHIA SWAN

*** ****** *****, ******, ********* 71202 H: 318-***-**** C : 225-***-****

*******@*****.***

PROFESSIONAL SUMMARY

Customer service and sales professional successful at improving customer retention rates

and growing revenue. Organized, motivated and hardworking with proficiency in Microsoft

Word, PowerPoint, and Excel.

Professionally trained Direct Support Worker with experience ensuring high standards of

culturally competent care for a wide variety of patients with diverse needs.

SKILLS

Cash handling and management Professional bedside manner

Goal-oriented Adept at prioritizing/managing deadlines

Positive and friendly CPR certification

People-oriented Dedicated hospice care provider

Retail merchandising experience Dedicated hospice care provider

Detail-oriented Competent in physical assessments

Exceptional time management skills Competent in physical assessments

Excellent work ethic Healthy meal preparation

Strong interpersonal skills Healthy meal preparation

Mobility assistance aptitude

Mobility assistance aptitude

Tracheotomy care comprehension

Tracheotomy care comprehension

Insulin medication assistance

understanding

WORK HISTORY

Direct Support Staff, 0 3/2010 to C urrent

GB Cooley – 2 11 North Third Street Monroe, L ouisiana 71201

Interviewed patients to obtain medical information, weight and height measurements

and vital signs.

Documented patient information obtained from interviews.

Responsible for primary care, case management, and medication management.

Trained new staff on quality control procedures.

Evaluated patient care needs, prioritized treatment, and maintained patient flow.

Cashier/ Customer Service, 11/2008 t o 0 1/2009

Super Target (Seasonal) – 2001 Millerville Rd. Baton Rouge, L ouisiana 70816

Processed cash and credit payments rapidly and accurately.

Responded to all customer inquiries thoroughly and professionally.

Referred unresolved customer grievances to designated departments for further

investigation.

P laced special merchandise orders for customers.

Greeted customers in a timely fashion, while quickly determining their needs.

Customer Service Representative, 0 2/2007 to 11/2008

AT&T (TEMP) – 7 539 Corporate Boulevard suite 145 Baton Rouge, L ouisiana 70809

Documented all customer inquiries and comments thoroughly and quickly.

Coordinated between billing department and customers to resolve problems.

Processed cash and credit payments rapidly and accurately.

Responded to all customer inquiries thoroughly and professionally.

EDUCATION

High School Diploma : General studies, 2 001

Carroll Magnet High School - 2 939 Renwick St. Monroe, L ouisiana 71201

24 hours in Business Management : Business Management,

Baton Rouge Community College - 2 01 Community College Dr. Baton Rouge,

Louisiana 70806

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