Customer Service Representative

Location:

Posted:

January 20, 2014

Victoria Dalrymple

***** * *** ***, ****** Grove, il 60081, 515-***-****, ***********@*****.***

OBJECTIVE

I am looking for an entry level position with opportunities for advancement. I am also seeking experience with a

reputable company so as to better my knowledge of the professional environment.

EXPERIENCE

10/28/2013 to present Windy City Call Center Spring Grove, IL

customer service representative

• Answered inbound/outbound calls on a dialer

• Helped callers find schools that best fit their needs

• Completed and exceeded daily goals

12/1/2011 to 10/25/2013 Giggles N Grins Lindenhurst, IL

day care teacher

• Skilled in teaching infants, toddlers and preschoolers

• Interacted with parents, children and co-workers in a professional and nurturing manner

• Performed job independently and work well in a team setting

4/1/2010 to 11/1/2011 NCO Group DesMoines, IA

revenue collector

• Collected on back taxes, court fines, and child support

• Answer phone calls in regards to past due accounts and debts owed

• Work commission based and worked towards specific goals

10/1/2007 to 2/1/2010 Iowa Landscape Supply DesMoines, IA

secretary/laborer

• Filed papers, answered phones, and completed daily tasks throughout the office

• Met goals for sales of company product

• Manual labor including building retaining walls and other landscaping duties

EDUCATION

Grayslake Community High School Grayslake, IL

AUGUST 2000-MAY 2004

highschool diploma

•

• January 2014-Present DeVry University Gurnee, IL

• Network Administration

SKILLS

• Professional telephone manner and etiquette

• Working knowledge of federal and state compliance policies

• Excellent communication and organizational skills

• Proven ability to work in a stressful environment

REFERENCES

References are available on request.