Customer Service Representative

Brandon Hitchins

*** *** ******

Cumberland, MD 21502

301-***-**** • ************@*****.***

Education:

Frostburg State University (December, 2013) Frostburg, MD

• Bachelor of Science – Information Technology, Focus in Business Administration

• Minor- Business Administration

Employment:

Frostburg State University Residence Life Frostburg, MD

Maintenance, Summer 2012 & Summer 2013

Affiliated Computer Services (ACS) Frostburg, MD

Customer Service Representative, 2009-2010

• Assisted Customers with issues involving web pages

• Used a variety of computer based applications to assist customers

Martins Food Market Cumberland, MD

Bagger, (2008-2009)

Project Background:

Network Implementation

• Implemented a network using virtualization. Included the setup of the following

functions: DHCP, DNS, RRA, ADS, Web/FTP Server and VPN. Gained experience with

LANs and WANs, Packets, Hubs, Switches, Internet protocols, and other necessary roles

including Active Directory.

Structured Systems & Analysis

• Analyzed and designed information processing systems (System Development Life

Cycle)

PHP and HTML applications

• Syntax and Semantics; Object Oriented Programming; Algorithms and problem solving;

Event-driven programming

Business Projects (proposals, design, plan, etc.)

• Marketing, Management and Leadership experience.

Human-Computer Interaction

• Developed effective interfaces. Experience with cognitive processing, usability studies,

accessibility, and emerging technologies.

Database Systems

• Experience with database planning, database models, database design, and database

applications.

Security and Risk Management

• Risk Analysis, Security Planning, Contingency Plans, Incidence Handling and Response,

and Security Standards.

Programming Languages: Platforms and Technologies:

Visual Basic Windows

HTML Linux

PHP mySQL

JAVA Oracle

TCP/IP

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