Customer Service Management

MIOSOTIS COLON

BONILLA

***** ***** ****** **. ******* FL 32828

*** ***

4720

***.****@*****.***

Obtain a position where I can maximize my customer service skills, quality

OBJECTIVE

assurance and training experience.

SKILLS SUMMARY Excellent ability to adapt to difficult situations.

Detail oriented.

Capable problem solver.

Good organization skills.

Mastery of Microsoft Office programs.

Affluent in communicating in English/Spanish both verbally and written.

EXPERIENCE Coverage Verifier I 05/10 to 11/12

Integrand Assurance Company, San Juan, PR

Expedited claims origination.

Generated monthly department reports for upper management.

Assisted customers with claims process and required paperwork.

Developed new staff for claims positions and reception duties.

General Clerk I

Monitored claims from beginning to end.

.

Performed filling and data management of new claims.

Managed claims in corporate computer system.

Receptionist

Greeted visitors and answered busy multi

line phone systems.

Provided comprehensive administrative support to management and staff by

reviewing check request and distribution of checks.

Scheduled streamlined call center staff.

Accomplishment

Increased the effectiveness of the Claims department by efficiently managing

workloads and helping supervisors make claim adjustments quicker and

efficiently with no errors.

06/05 to 07/06

Bayamon City Hall, Bayamon, PR

Assisted clientele as they enter office and via phone.

Scheduling appointments and assisting staff with daily errands.

EDUCATION University of Puerto Rico May 2010

Criminal Justice

Concentration: Law and Society

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