Customer Service Sales

Ricardo Alcema

West Palm Beach, FL

**************@*****.*** - 678-***-****

WORK EXPERIENCE

Warehouse Associate

CSA - Riviera Beach, FL - June 2013 to Present

Responsibilities

• Pick, pack and transport orders in a suitable manner

• Maintain record controls and stock counts

• Stock up merchandise to the sales floor

• Help customers and perform carry-in-out

• Accumulate floor displays and re-sets

1) Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of

incoming or outgoing shipment.

2) Prepare documents, such as work orders, bills of lading, and shipping orders to route materials.

3) Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.

4) Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for

reporting, accounting, and recordkeeping purposes.

5) Contact carrier representative to make arrangements and to issue instructions for shipping and delivery

of materials.

6) Confer and correspond with establishment representatives to rectify problems, such as damages, shortages,

and nonconformance to specifications.

Skills Used

INVENTORY MANAGEMENT SOFTWARE (UPS WORLD SHIP), QUICKBOOKS, MICROSOFT OFFICE

SUITE

Line Supervisor

Waste Eliminators - Norcross, GA - February 2011 to April 2013

Operating small heavy equipment including but not limited to paper balers, front-end loaders, bobcats, can

densifiers and forklifts to transport or bind paper or loose materials to facilitate handling as well as load or

unload materials into or out of trailers and railcars. Small Equipment Operators must be able to sort and grade

recyclable material by type and quality. Performing routine maintenance and daily inspection on equipment

such as lubricating, fueling, and cleaning is part of the job duties. Operates heavy construction equipment at

various worksites. Performs more than one of the following units: backhoe, heavy duty crane, heavy duty forklift,

track-hoe, Excavator, yard tractor and a roll-off truck and frame. Operates a forklift when necessary.People

Management, Planning, Foster Teamwork, Giving Feedback, Customer Service, Developing Budgets, Self-

Motivated, Energy Level, Multi-tasking, Resolving Conflict, Verbal Communication

Manager

Burger King - West Palm Beach, FL - March 2009 to November 2010

Accomplish objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling,

and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing

job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

preparing and completing action plans; implementing production, productivity, quality, and customer-service

standards; resolving problems; completing audits; identifying trends; determining system improvements;

implementing change

People Management, Planning, Foster Teamwork, Giving Feedback, Customer Service, Developing Budgets,

Self-Motivated, Energy Level, Multi-tasking, Resolving Conflict, Verbal Communication

Installer

Sunshine Aluminum - Magnolia Park, FL - April 2006 to June 2009

Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints;

conducting tests; resolving problems. Establishes service by studying system requirements; ordering and

gathering components and parts; completing installation; performing acceptance tests. Maintains rapport with

customers by examining complaints; identifying solutions; suggesting improved methods and techniques;

recommending system improvements.Documents service and installation actions by completing forms,

reports, logs, and records.Updates job knowledge by participating in educational opportunities,Electronics

Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting

Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Other

EDUCATION

AS in Computer Science

Florida Career College - West Palm Beach, FL

2004 to 2006

H.S.Diploma in H.S. Diploma

John I.Leonard High School - Greenarces

2000 to 2004

SKILLS

CRITICAL THINKING,Using logic and reasoning to identify the strengths and weaknesses of alternative

solutions, conclusions or approaches to problems. Judgment and Decision-Making,Active Listening,

Mathematics, Programming,Sales and Marketing

Contact this candidate