Customer Service Human Resources
Resume:
Lisa M Hernandez, SPHR
Carrollton, TX *****
**********@*******.***
SUMMARY OF QUALIFICATIONS
VP/Director Human Resource with demonstrated ability to translate business
needs into employee outcomes through strategic planning and employee
relations. Strong leader dedicated to serving the purposes of the company
while enhancing the experience of the employees. Over 15 years of
experience in top Human Resource positions with employers of up to 800
employees. Key Skills and competencies in the following areas:
Employee Relations/ Executive Change Management
Relations Performance Management
Training/Development Mergers & Acquisitions
Policy Development Financial Reporting
HR Legal Compliance HRIS
Strategic Planning
EXPERIENCE
PrimaMed Management, LP, Dallas, Texas 2003-2013
PrimaMed Management, LP is the Corporate Office for PrimaMed P.A. dba
PrimaCare Medical Centers. PrimaCare has 11 Urgent Care locations. In
addition to those locations, the management company is also over the other
partner owned entities as well. The Corporate Office functions as a shared
service for all of the individual sites.
Corporate Director Human Resources
Significant accomplishments include:
. Top HR position in the company (head of HR).
. Implementation of company-wide salary structure changes to
reduce overall cost and align the business more with competitors
while managing turnover through attrition.
. Implemented improved hiring system that was centralized to
deliver only the best candidates to managers.
. Implementation of employee educational system to allow
participants to receive free CEUs for company mandated training.
. Implementation of HRIS (Ceridian and ADP) and creation of
intercompany portal through the ADP system, allowing employees
to make change themselves and enroll for benefits
electronically, as well as keeping up with company information
and news.
. Creation, implementation and oversight of review process within
the company. This included creating a custom appraisal with
automated scoring to ensure consistent scoring for all employees
based on merit.
. Creation of customized forms and reports as needed for all HR
and Payroll needs.
. Critical member of company's Management Council, 401(k)
Committee, Employee Health Committee, Employee Benefits
Committee, Customer Service Committee, Employee Events
Committee, Safety Committee and Disaster Preparation Committee.
. Reduced turnover by 50% and created custom turnover reports
. Reduced UI rate to less than half the rate.
. Utilized knowledge of Mergers and Acquisitions to guide positive
and successful transition of employees throughout the sale of
all PrimaCare locations to NextCare.
Primary responsibilities include:
. Directed staff of 7 location managers, 4 department directors
and 1 administrative assistant in all HR areas. Employee
headcount range between 280 and 230 due to periodic
reorganizations in the business.
. Direct responsibility for recruitment and retention efforts;
employee relations; employee recognition program; management,
financial analysis, and funding of all benefit programs;
assessment and analysis of effectiveness of HR programs and
efforts; to provide superior customer service to owners,
directors, managers, and clinic employees; and for the employee
human relations standards within the worksite every day.
. Compliance and reporting to all necessary government entities
and other governing bodies.
. Provide expertise to the Board of Directors, President, COO and
other Directors on any requested HR laws, procedures, best
practices, and management of human resources in company,
. Investigation, reporting, response and resolve any claims or
claims regarding employees in the workplace (either employee
initiated or patient related). Work with legal resource on any
issue that requires legal action or reaction, to ensure company
is protected from any claims.
. Vendor selection for systems and products that enhance
effectiveness of the company's people processes or satisfaction.
. Onboarding of all new employees. All new employees spend the
first day with the HR Director to go over all necessary
paperwork, policies, questions, benefits, introduction to
department directors, and general introduction of the company
values and ethics.
. Education and training in all functional areas of HR for all
location managers to ensure knowledge to run locations daily.
. OSHA reporting for company and individual locations.
. Oversight of educational systems used to train and update
employees.
. Assist with direction of payroll.
Sulphur River Energy, LP, Dallas, Texas 2000-2005
Sulphur River Energy, LP is the employee management company for all Sulphur
River entities. Sulphur River is an Oil & Gas company with 11multi-state
plant locations with additional exploration employees based out of the
Corporate Office.
Corporate Manager Human Resources (2000 - 2002)
Contract HR (2002 - 2005)
Significant accomplishments included:
. Top HR position in the company (Head of HR).
. Implementation of communications network to increase employee
awareness of key goals, needs, and changes as well as for
employees to share other information.
. Creation and implementation of forms and procedures for
personnel information flow from plants to corporate and the
reverse.
. Implementation of new personnel record retention system.
. Reduction of turnover rate largely due to morale.
. Managed all HR related due diligence and employee transition for
all company buy/sale/acquisitions.
Primary responsibilities included:
. Direct 2 Corporate Office administrative assistants, 6 site
contacts, 4 other department heads and the President in all
areas of managing the human resources of the company to ensure
legal compliance and effective employee relations.
. Maximum employee headcount 250.
. Management, analysis, and funding payroll and all benefits.
. Recruitment, hiring, employment actions, compliance,
administration of all benefit programs, DOT DS Testing
oversight, WC administration and UI claim management.
SCCI Health Services Corporation, Dallas, 1997-2000
Texas
SCCI Health Service Corporation is the employing company for all of the
long term acute care SCCI Hospitals. SCCI had 14 hospitals in 7 states
throughout the US and employed 800 employees.
Corporate Coordinator Human Resources
Significant accomplishments included:
. Assisted Corporate HR Director in starting the HR Department.
Responsible for leading transition of employment of 600
employees from PEO to SCCI employment (included implementation
of payroll {using ADP}, benefits, and policies).
. Assigned by Board of Directors as liaison between Finance and HR
Departments. Successful financial management and reporting for
employee payroll and benefits programs.
. Utilize change management skills in company-wide downsize and
leadership change
. Assist IT in HRIS implementation and maintenance.
Primary responsibilities included:
. Second highest position in the HR Department.
. Management and financial oversight of payroll and benefits for
all employees.
. Direction of 13 HR Representatives in payroll, benefits, and
everyday HR issues.
. Manage taxable expense reimbursement.
. Oversight of WC, Wage and Hour Compliance, DS, and FMLA
EDUCATION/CERTIFICATION
Kansas State University, Manhattan, KS 1996
Bachelor of Science, Psychology
SPHR 2003
Human Resource Certification Institute
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