Project Engineer

Darrick Dunk; *******@*****.***; 973-***-****

Technology and business visionary with executive management and strong hands-on experience in

automating multi-billion dollar enterprises, strong record of success in creating robust Global IT

architectures and infrastructures, proven ability to bring the benefits of IT to solve business issues while

managing costs and reducing risks, led development and deployment of custom applications, provided

strategic direction to senior management on technology..

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Global IT Project Management Global Vendor Mgmt.

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Global LAN/Wan Design Capex/Opex Budgeting

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EMC Storage/VMware IT Compliance (SOX/PCI/HIPPA)

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Organization & Staff Development Disaster Recovery/Cloud Solution

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IBM SNA Experience Global IP Telephony/Video Conferencing

New York City Department of Health and Mental Hygiene, New York, NY

Nation’s leading local health department

6/2012 – Present

Assistant Commissioner of Network Technology Services

In my current role as Assistant Commissioner of Network Technology (hands-on), I am the single point of

accountability for delivering all Infrastructure technology services solutions. I am in charge of a staff of

70+ IT professionals with 5 direct reports, overall responsibility for Enterprise Server Group

(Wintel/VMware/Email, Storage, Database), Desktop Engineering (Citrix, VDI), Mobile Engineering

(BES10, Airwatch, iOS, Android, Tablets, BYOD), Network Engineering (Wan/Lan, VOIP, Video),

Applications support (Change mgmt., ERP deployment/upgrades), Telecommunications (PBX, PRIs) and

Security Administration (Websense, Palo Alto, firewalls, Nitro). My teams support over 6,000 internal

users, millions of external users (City of New York) hosting and supporting over 300 applications.

Reporting to the CIO, I am a key member of the senior IT management team. I work with senior

management to identify and implement a technology vision that is aligned with the interests of the

agency. I oversee all Infrastructure projects to ensure we provide the right architecture, design,

implementation, operation and support of infrastructure services that serve as best practice for the agency

and the city of New York, I also ensure all infrastructure projects are of high quality, cost effective and are

strategically aligned with all business and technology objectives of the agency. I am also in charge of all

Infrastructure Disaster Recovery and Business Continuity efforts for the agency, leading the design,

development, maintenance, and testing of the overall DR/BC plans for the agency.

• Created an IT Operations team, that will use tools such as Microsoft SCOM/SCCM (Server,

Desktop), SolarWinds (Network), Nitro/Websense (Security) to provide proactive monitoring of

all agency’s applications and infrastructure.

• With multiple versions of VMware ESX and ESXi in my environment, I am leading my server

team to migrate all hosts to ESX 4.1 and ESXi 5.0 (windows 8/Server2012 support). Also leading

a project to become 90% virtualize by 2014.

• Migration of our EMC SAN environment from the DMX platform to 2 VMAX 10K with Cisco

MDS9509 SAN switches. In addition, I am migrating all NAS and secondary storage to EMC

VNX 7600 platform.

• Server refresh project, Data Center servers are end of life, working with IBM (Pure Systems) and

Cisco(UCS) to plan, design and purchase new servers.

• Upgrading legacy VRMS/Documentum to Documentum 7.X designing new Cluster environment

for primary and DR.

• Leading a project to upgrade our current clustered Microsoft SQL environment from

2000/2005/2008 to 2012.

• Tested multiple MDM platforms, settled with BES10 (Q/Z devices) and Airwatch (iOS/Android

devices) to provide end to end mobile mgmt. of all agency devices (tablets) and BYOD users.

• Led a project to replace our end of life Cisco CSS content Load Balancers with F5 BIG-IP to

provide Load balancing and SSL services in our Tier 1 environment.

• Migration of multiple locations from legacy voice (PBX) to Cisco VOIP, about 50% (3500 users)

done.

• Managing legacy voice for over 1000 school nurses throughout NYC, creating plan to migrate

users to Cisco soft phones.

• Network refresh project, core infrastructure (Cisco 6500/4500 switches) are end of life, designing

solution using Nexus 7K, Nexus 5K and Cisco 6500 platform.

• Redesigning the WAN, reducing the number of redundant links (T1s), consolidating sites with

private EPLs(10MB/50MB) Wan Connections, designing DWDM 1 GIG/10GIG connections to

connect core buildings.

• Leading a project to move the agency’s core data center, working with multiple vendors to design,

plan and migrate the data center due to end 2016.

• In charge of managing a 15- 20 million dollar Infrastructure budget, preparing capital requests,

managing our the budget by tracking and controlling our capital, operating and staffing budgets

and preparing grant requests for IT equipment and services purchases.

• Currently leading a project to migrate over 500 desktops from Windows XP to Windows 7

• Leading a project to replace our current ticketing system from CA Service Desk to Microsoft

System Service Manager.

• Built trust and rapport very quickly with my 70+ employees, sharing information in an open and

transparent fashion, listen actively and responsively to my teams, leading their development,

training, coaching and addressing conflicts constructively.

• Ensuring my teams strive for a flawless execution of day to day operations, as well as providing

continuous improvements in client service experiences and management of critical projects and

programs.

• Led the creation of all policies and procedures in regards to IT Infrastructure SLAs, Run Books,

Standard Operating procedures, User Acceptance policies and IT Standards following ITIL best

practices.

Screenvision, New York, NY

Worldwide leader in Cinema Advertising/Marketing

9/2009 – 11/2011

Director of Information Technology

During my time at Screenvision, I was an hands on Director of Information Technology; I was

responsible for providing strategic direction in regards to all IT related projects and activities. I also

managed the day to day operations and support of Screenvision’s IT systems and technology

infrastructure. I am responsible for technology strategy, architecture, planning and operations standards in

the following IT infrastructure areas, LAN/WAN networks (Cisco), Service Desk (Altiris), servers

(Windows/Solaris/Linux), SAN (EMC/Sun), email (Exchange), messaging (OCS/Lync), database

administration (SQL/Oracle), desktops (Windows/MAC/Virtual), ecommerce/mobile applications,

application development/support/hosting, disaster recovery, business continuity, voice/video networks

(Nortel/Polycom), asset management, security, and remote and External user connectivity, internal and

external interface with business units. I am also in charge of vendor management, data center planning,

change control and creating policies and procedures.

• Responsible for turning around the troubled Infrastructure/Service Desk, putting in place the

proper ITIL processes and procedures to correctly run the department and put corporate faith back

in IT. Creating a Level 1 and Level 2 help desk support structure for all IT related issues.

• Improved user support by implementing polices for users to contact the help desk using ticket

tracking system (Altiris), email and phone. I also created 24/7/365 on call emergency support for

all users.

• Improved IT project delivery time by prioritizing and allocating work for team members.

• Accountable for establishing, maintaining and enforcing policies, procedures and for desktop,

network, servers, mobile and other IT related hardware and software.

• Redesigned multiple nationwide sites with multiple networks, servers and SAN services down to

two central sites.

• Accountable for all licensing compliance, maintenance agreements and vendor negotiations.

• In charge of department team members performance reviews, salary changes, hiring and

motivating staff.

• Built strong teams by identifying key people with complementary skills to meet performance

goals successfully and to motivate other staff members, provided innovative ideas and solutions,

and promoted the corporate vision for improvement within the department and throughout the

organization.

• Led weekly staff meetings to discuss projects and any change mgmt. requests. Also met with

different departments to discuss new IT projects and IT issues.

• Created a strategic IT services roadmap, describing recommended solutions, transition strategies

and high live milestones.

• Single point of contact for data centers operations across the corporation. (Including Co-

location/Cloud environment). Deployed best practices in regards to data center operations in

regards to implementing new racks and data center equipment (Power, cabling, HVAC)

• In charge of operations and maintenance of technologies such as Databases (Oracle/SQL),

Windows desktop/Servers, Red Hat Linux Servers/Sun UNIX Servers/SANs, VMware ESXi

Servers, EMC SANs.

• Led all projects related to AD, DFS design and deployment, SharePoint migration from 2007 to

2010 portal and forefront deployment.

• Developed and implemented standards for server and storage management for HQ and remote

sites. Also managed Data Centers at remote locations.

• Led project to consolidate all SAN vendors and migrate legacy SANs to EMC VNX platform.

• Designed, hands on configuration and deployment of a nationwide Cisco MPLS/VPLS network

(EIGRP/OSPF/BGP). Designed, configured and deployed a new Cisco 6500/Nexus 5K/2K

core/data center network.

• Designed, configured and deployed security operations, policies and procedures, including VPN

access for remote sales force, external vendors and mobile users (ipads/laptops, Cisco ASA).

• In charge of all voice services (Nortel/Avaya), led case study to migrate from legacy voice to IP

Telephony, build business case showing ROI and comparison of different IP Telephony vendors.

• In charge of preparing all business cases (SAN migrations, Data Center build outs, colocations)

and also forecasts future projects.

• Led processes to reduce costs by reducing the number of physical servers and implementing

virtualization using VMware ESXi. Implemented Data Domain backup solution, EMC VNX

deployment.

• Partnered with multiple vendors to create a cloud/DR environment in a Colocation facility. Using

EMC/VMware/Dell/Sun/Cisco technologies.

• Management of a nationwide DSL/Cable modem/Satellite digital theater network, over 900

locations.

• Traveled to remote offices nationwide to ensure technology needs were being met.

• Staying abreast of emerging technologies and trends in infrastructure best-practices to make

informed recommendations for new tools and technologies.

• In charge creating the IT budget (Capex/Opex) process by reviewing long term strategic

technology plans and business growth expectations, and translating these into high-level system

requirements and deployment strategies.

• Responsible for systems design and development process, requirement gathering, UAT testing,

Data migration and training users, deployment and operational support of new ERP application.

• Responsible for high-level Web hardware and software planning using LAMP technology, design

and optimization for mobile ecommerce application, using Hosted and Cloud companies and

technologies.

• Created Disaster Recovery and Business Continuity plans that are aligned and meet the business

need of the company in line with planned and unplanned interruptions to business operations.

• Single point of contact for all vendor management, researching, making purchasing decisions,

negotiating with all services providers, hardware and software vendors.

Chelsea Property Group, Roseland, NJ

A division of Simon Property Group serving the Retail/Real Estate property mgmt. markets worldwide,

with operations in over seven countries & revenue in excess of four billion annually.

1/2004 – 4/2009

Senior Director of Information Technology

I provided technology leadership as Sr. Director of Information Technology, responsible for all aspects of

global strategic IT planning, implementation and support worldwide, dynamic management career with

strong leadership, problem-solving, planning, team building and project management skills, recruited,

developed and motivated a diverse staff, structuring them in teams that deliver results and savings, full

responsibility for CAPEX and OPEX budgets. Created and led a Global POS deployment running over a

MCI/Verizon Global Cisco MPLS WAN, hands on configuration and troubleshooting POS machines in a

retail environment. In charge of all IT based projects related to heavy involvement with programs and

process management, provided leadership for strategic planning and delivery of all business systems,

including chairing the technology steering committee to ensure proper alignment of technology &

business objective, advised senior management on all strategic projects involving

Cisco/Microsoft/Tandberg, wireless (Blackberry, I phone) and business (PeopleSoft, JDE/AS400,SQL,

Web, Timberline, Dyna, Class) applications in support of business goals and objectives, I was also

responsible for the development and adherence of the overall IT policies and procedures in accordance

with regulatory requirements as well as general IT controls based on external audits and industry best

practices.

• Created and deployed a comprehensive enterprise wide technology strategy to support Chelsea’s

Global business plan. This included Network selection, Systems, Desktop Platforms, Internet and

Standard Software Configurations.

• Deployed and supported a global Citrix farm, providing access to applications globally.

• Created a global help desk providing “Follow the Sun” support to multiple global locations.

• Plan and led a multiple Data Center build outs and migrations from creating an RFP, picking a

vendor and leading a team. Managed global office moves and builds, managed data centers

around the world (Japan/South Korea/Hong Kong/Mexico).

• Deployed a PCI DSS standards based POS Network to over global 60 locations.

• Single point of contact dealing with Merchant services for POS connectivity design, deployment

and troubleshooting.

• International Infrastructure architecture, deployment and support.

• Research and recommend architectural designs/changes to existing systems.

• Led teams in the design and deployment of global WAN technologies (MPLS, Dark Fiber, Metro

Ethernet)

• Deployed Cisco wireless access points at over 60 global retail mall locations.

• Created, maintained and implemented worldwide technology standards of excellence and

compliance initiatives related to PCI/CISP and SOX

• Designed, deployed and managed a large Global MPLS/Cisco/Tandberg Voice/Video/Data

Network (6500 Sup32/720/3800/3500 series) using EIGRP, BGP and QOS protocols.

• Establish rapport and credibility with department heads. Reduced week-long average helpdesk

backlog to 90% responsiveness within same day

• Hired and manage staff of differing cultures and weave them in teams. Initiated and developed in-

house training that enabled timely and cost-effective delivery of end-user training.

• Administered all employee performance reviews and hiring

• Effectively introduced and integrated new technologies: Internet, Intranet and Extranet sites for

global customers and employees.

• Chief Architect on technology to the CEO and Executive team. Contributed to the definition of

key strategic business objectives leveraging Chelsea’s IT capability.

• Managed global relationships with key vendors, consultants, licenses and Chelsea affiliates.

Urban Net Technology 9/1997 – 8/2003

A world class Technology Management firm, providing IT services to various markets of the Fortune 50

in the Northeast region.

Senior IT Manager

New York, New York

Urban Net Technology/Unisys (Homeland Security/TSA) – 4/2003-8/2003

Reston, VA

As a Network Designer, I was responsible for network engineering designs for TSA airport security

checkpoints and TSA office networks, facility infrastructure equipment and connectivity. Communicated

with field engineers and utilized site surveys to identify design plans for new and existing LAN/WANS.

Responsible for managing the deployment of White Package designs and other products/applications for

TSA, thus insuring the successful deployment and installation of network security checkpoints at all TSA

controlled airports. Using Cisco routers/switches, Cisco Call mgr. and Unity voice services and Marconi

WAN switches to connect to the Data Centers over ATM and Frame relay, using QIP for IP addressing

management, creating network diagrams using Microsoft Visio products.

Urban Net Technology/ Court TV 12/2002 – 4/2003

New York, New York

Core responsibilities included Architecture, design, and deployment of a multiprotocol (EIGRP,

AppleTalk, IP Multicast (PIM) networks, utilizing Cisco 6500 switch technologies to include interior and

exterior (BGP) routing protocols, multicast routing protocols. Level III problem determination and

resolution of all data network infrastructure and advanced IP services. Coordinated and managed ongoing

maintenance and upgrades for all network communications facilities with internal teams and external

service providers. Providing consulting services to application development teams to understand Video

over IP network standards and infrastructure to optimize application performance attributes prior to

production implementation. Mentored network engineers in all aspects of management, trouble-shooting,

and problem resolution, team lead in all design, configure, test, document, train, and implement network

management automation to support business requirements and continuously maintain high-levels of

service delivery standards. Evaluated and recommended the acquisition of network solutions to meet

changing business needs and to continuously optimize the network environment. Design, configured and

implemented a Netscreen firewall solution.

Urban Net Technology/JP Morgan Chase 11/2000 – 12/2002

New York, New York

Worked on various technical projects such as:

• Identified and defined industry best technical, procedural and testing procedures and methods,

conducted gap analysis and resolution, developed effective standard operating procedures and

policies for JPMorgan Chase Network Operations Center using IP/SNMP, Netcool, HP Openview

and Cisco works globally.

• Extensive work with Cisco hardware (6500/7200/7500)/Software (IOS, VLAN, HSRP, DSLW+)

Microsoft products and SNA networking.

• Architect and design firewall networks using Cisco PIX, Checkpoint, Netscreen products. Design

B2B, VPN and extranets using GRE, IPSEC solutions. Automating procedures using UNIX

Scripts.

• Designed MAN and SAN environments using SONET Rings and DWDM over Dark Fiber using

Nortel and Marconi switches connecting into 6500 Cisco Core Switches.

• Partnered with my peers in the development of a cohesive network technology roadmap for the

company. (Standards based). Worked with security engineers to develop corporate security

policies, and ensure compliance.

• Documented IBM mainframe environment sitting in multiple data centers in the tri-state area.

• Designed, configured and implemented IBM mainframe migration to a client server environment

using IBM 3172 controllers and Cisco 7200 routers running DLSW+.

• Developed and formalized network technology evaluation and assessment process, ensured that

solutions implemented were those with measurable ROI to the business.

• Worked with Technical Project Managers to prioritize projects and help sequence network

engineering components accordingly.

• Communicated within project teams to set corporate telecom deliverables and expectations

(time/resource requirements). Effectively identified and communicated risks during course of

projects.

• Coordinated with Network Operations Center to ensure appropriate monitoring of new solutions

is included as part of roll out with detailed solution documentation

• Participated in cost/benefit analysis processes, responsible for Network Projects Operating Plan

and actual budget.

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Urban Net Technology/Merrill Lynch 3/2000 – 10/2000

New York, New York

• Managed the International Private Bank technical team, as well as client personnel, provided

project management throughout all phases of the design architecture, and performed development

activities including design, architecture, evaluation, and test for product solutions.

• Estimated whole-project effort and schedule, identifying an appropriate lifecycle model for the

project. Created budgets for the project’s cost, schedule and quality constraints, using tracking

indicators that provided a clear cost status throughout the project.

• Responsible for understanding the customer requirements, by using high-level designs and

solutions built around Networking, Open Systems, Network security, e-commerce and mainframe

services. Performed analysis and definition of challenges and opportunities, documenting them in

such a manner that other application architects and developers can implement technical solutions.

• Required to design leading edge solutions that contain a wide variety of technologies, including

software, databases network (WAN/LAN, SNA), hardware, and applications. Worked with all

Cisco products (Routers, Switches, Firewalls, and Load Balancers).

• Estimated the resources required and schedules needed to complete projects, and assist in

managing the deliverables, whether through our own employees or subcontractors.

• Required to present and convey complex technical concepts to clients or other team members, as

well as direct the efforts of others toward a common goal.

• Evaluated alternate designs solutions Direct and assist in the design, development, testing, and

implementation activities.

Urban Net Technology/MCI WorldCom 11/98 – 3/2000

Piscataway, New Jersey

• Managed all designs, hands on configuration and implementation of ANX (Automotive Big 3

network) networks (SNA/IP connectivity) for WorldCom. Member of the ANX committee

representing WorldCom on a design and engineering level. Attended monthly meetings with the

Big 3 in Detroit and Tampa.

• Responsible for creation, design and implementation of a Global NOC using HP Openview and

Cisco Works for Network management along with creating detailed instructions and procedures

for managing the ANX global network. Managed hiring and training operations technicians to

provide 24/7 support for the ANX global network.

• Provided custom or non-standard WAN engineering for global customer networks, performed

high level post-sale work, such as: the development of network architectures, evolutionary

recommendations, network sizing and technical migration plans pertaining to the design.

• Responsible for specification of: equipment to be ordered, detailed assembly/optioning

instructions, custom site survey criteria, site installation instructions, and detailed engineering

considerations for customer migration plans for global NOC.

• Provided life-cycle-engineering support for customer networks. This work includes change order

quotation requests, change management engineering support, design work for out-of-scope bids,

financial engineering reviews, and fourth level engineering support for Operations.

Urban Net Technology/ Broadview Associates

Fort Lee, NJ

9/97 - 11/98

• Designed and implemented a global network management solution using Cisco works and

Microsoft SMS products.

• Designed WAN (Voice) and LAN topologies that fit into Broadview global environment.

Configure and operate WAN/LAN equipment, Determine capacity and performance needs for

LAN/WAN networks (Frame Relay/MPLS).

• Planned and implemented hardware upgrades, and software releases, Develop network

operations and control center, analyzed, evaluated, and recommended. Developed network

prototypes using new technologies that may provide strategic benefits to Broadview.

• Preparation of broad studies and proposals for voice and data networks including creating and

develop plans, project schedules, prepared project cost projections and business justifications (as

necessary) for Outsourcing Voice/Data global network. Working closely with all levels of

management and client staff, determining needs, reporting and advising for voice, data, video and

Internet technology.

• Responsible for project management associated with the specification, development and

implementation for all Network Management tools, including reporting tools, monitoring

systems, and network event agents.

Cisco Systems

New York City, NY

Sr. Systems Engineer 9/96 - 9/97

As a Senior Systems Engineer I partnered with sales account executives in a pre-sales technical role,

showcasing Cisco product solutions, setting up demonstrations and explaining features and benefits to

customers and designing and configuring products to meet specific customer needs. I had direct account

responsibilities for Bankers Trust (now known as Deutsche Bank). I partnered with BT Network

engineering group and assisted with migrating from Cisco core routers to a Catalyst 5K (Switched

Ethernet) and a Lightstream 10K core (ATM/SONET). I also aided with a migration from routing

protocol IGRP to EIGRP; as well as assisted with a migration from a SNA 3174 front end to 72XX

DLSW+, along with performing network performance tuning and troubleshooting for IBM (SNA)

mainframe environment to support IP connectivity. I also aided with various VPN, security and other

Cisco related projects and troubleshooting. I also kept up-to-date on relevant competitive solutions,

products and services, product strengths, weaknesses, opportunities and threats. Provided technical and

sales support for assigned accounts, performed technical presentations for customers, partners and

prospects. Assisted with the development of formal sales plans and proposals for assigned opportunities,

actively participated as a specialist on assigned Virtual Teams and provided consultative support to other

Systems Engineers

Citicorp Inc.

Long Island City, NY

LAN Design Engineer/Project Leader 2/94 - 9/96

As a Lan Design Engineer I was responsible for various areas in the group, one area was designing and

implementing large scale enterprise networks (IP, IPX, Decnet, SNA), working within corporate global

standards to ensure consistent world class network services for the business. As a Design Engineer, I had

to operate at all levels of the organization, communicating effectively to both business and technical

audiences. I also had to ensure that I effectively balance priorities to optimize resources and meet design

targets and budgets. I provided business units with cost benefits analysis of network solutions as they

applied to business objectives. I participated and presented network design reviews to get buy in from

peers, I was also with creating corporate standards. My area of specialization was in Network mgmt.

(desktop, network) and emerging technologies (Video conferencing – desktop/conference room Isdn/Lan).

I was also responsible for the supervision of the global LAN resource center lab, which provided an area

for peer designers to come in and test products and services before deployment.

Paine Webber, Inc. 2/93-2/94

Network Engineer

Responsible for hands on configuration, implementation, installation, maintenance, testing and 3rd level

support of a nationwide Frame Relay, IBM SNA, Cisco and Cabletron LAN/Wan environment.

Accountable for testing all new Frame relay, router and hub configurations, implementing and installing

any new Cisco router, Cabletron Hub and Frame Relay connection, accountable for troubleshooting all

connectivity problems via Netview/6000 and mainframe NetView.

Dun & Bradstreet Corporation 6/90-2/93

Sr. Network Technician

Responsible for monitoring, maintenance, testing and support of a global SNA and client/server

LAN/WAN environment, managed all maintenance, testing and supporting 32 CICS regions DB2 and

IDMS connectivity, NCP loads and changes, configuration changes to all level 1 and level 2 Decnet

routers and bridges, responsible for testing connectivity to all new applications, via scripts. Planned and

implemented project for automating startup and shutdown of all CICS regions and IDMS databases.

Responsible for monitoring, maintenance and configuration of an SMDS, OSPF, Decnet, Source Route

and TCP/IP campus network of Wellfleet routers and synoptics hubs via NetView 6000 and Dec Mcc.

Also, trained junior technicians on all procedures, new products, troubleshooting and NOC directions.

Supermarket General Corporation 3/87-6/90

Network Technician /Computer Operator

Responsible for monitoring, maintenance and support of Pathmark’s SNA WAN environment,

accountable for keeping a 24hr presence and availability of the SNA network, via IBM NetView. Also

responsible for maintenance, support and monitoring of 7 CICS production regions using JCL coding and

Omegamon. Accountable for the troubleshooting and maintenance of all T1WAN circuits and Satellites

connectivity, managed all IBM 3725/45 NCP GEN loads and changes, responsible for supporting the IBM

MVS and VM mainframes, loading system IPL’s . Also, responsible for making JCL changes to CICS

regions, ensuring DB2 sub-system startup and connectivity to each CICS region. Ensuring all backups ran

each night via IBM tape drive systems.

Education: Devry Technical School 88-89

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