Audio Visual Technician, Computer Tech support, Customer Service
Resume:
If given an opportunity, I will enhance your
business and add value to your company.
As a self-motivated individual, I am constantly striving toward the timely completion of team goals. I
excelled in outside sales and sales support early in my career before becoming an I.T. professional as a
contractor for the Federal Government. Excellent customer service has always been the cornerstone of my
business development skillset. In my nearly 11 years of dedicated service as a contractor for the Federal
Government, I was able to increase productivity and maximize efficiency in a number of key areas:
In 2001, I joined the Graphics Division of the CDC’s National Center for HIV/AIDS, Viral Hepatitis,
STD, and TB Prevention (NCHHSTP) branch as a technology consultant. My recommendations of
both hardware and software solutions allowed the Federal Graphics Division to be extremely
productive.
In 2003, I began working with the CDC’s Global Aids Program. I was responsible for the production
of important documents for the President’s Emergency Plan for AIDS Relief (PEPFAR). These were
viewed by high ranking members of the Department of Health and Human Services, including
former President George W. Bush. I worked with time critical deadlines, and never failed to deliver
the client’s product with both accuracy and efficiency. I was personally commended by the
Director of the Global AIDS program, Dr. Eugene McCray for my dedicated service.
In 2006, I began working for the National Center for Health Marketing as a Visual Information
Specialist. I was responsible for converting scientific data into multimedia presentations and online
web symposiums. During this time, I created a digital slideshow that was presented at the
International AIDS conference in Bangkok, Thailand. It received critical acclaim internationally
and I was formally commended by the United States Global AIDS Coordinator, Ambassador
Randall Tobias.
In 2012, I became a CTS Certified A/V Technician overseeing strategic meetings for the CDC’s
Director, Dr. Thomas Frieden, along with other high ranking federal employees at the CDC’s Global
Communication Center. I was responsible for maintaining the critical technical components
which contributed to the success of these important meetings, along with providing world class
customer service to all of those in attendance.
I am always visualizing solutions to overcome obstacles during a project’s completion and I understand
the importance of proper client communications. I recognize the value of being task oriented as I work
independently, yet I am able to make contributions toward the goals of team projects. Having both a
strong sales and technical background, I am able to position myself as an asset to a wide array of
businesses that require excellent customer service.
5970 WILMINGTON CT
DAN HAZELWOOD CUMMING, GA 30040
**************@*****.***
Software
Adobe CS5 Suite
QUALIFICATIONS SUMMARY Adobe Audition
Sony Acid 7.0
Cisco WebEx
As a CTS Certified Professional (Cert#1325026), I possess a strong work ethic and provide
MS Live Meeting
exceptional customer service skills in client relations. I am team oriented, think conceptually,
MS Office 2010
and am always looking to both mentor to and learn from colleagues. I am proficient in both Windows XP Pro
technical situations, as well as those that require a high level of customer service needs. I MS Win7 Ultimate
perform prudently under time critical situations and work well both within a team structure
and without direct supervision to provide for client needs.
Skills
Graphic Design
EXPERIENCE Narration & Voice
Talent
Web Conference
Technical Advisor/Maintenance Service Sales June 2013 – September 2013
Facilitation
Best Buy, Inc.
Hardware
Implementation
Served as a Computer Agent and a member of Best Buy’s renowned Geek Squad. My duties
Desktop Support
included diagnosing computers and peripherals, recommending a course of action, and
Database
assisting clients in deciding how best to protect repaired equipment going forward. Being a
Management
Geek Squad Computer Agent took more than just the skills to replace a motherboard or install
Network Install &
a secure wireless network. The position required respect, humility and someone who cared
Configuration
about giving clients the highest level of service possible, while educating them in the process.
Audio / Video
Client communication was the keystone of my success with each and every customer that I
Engineering
served. Although a management position was my original goal, I realized that my true passion
Remote Desktop
was serving the professional technology industry.
Technical Support
Digital Content
Audio Video Technician/Engineer March 2012 – May 2013 Creation
Centers for Disease Control and Prevention (CTS Certified Contractor) Teleconference
Facilitation
Set up, operated, and tested a wide variety of A/V equipment including mixers, distributed Sales and Sales
amplifiers, matrix switchers, integrated microphone systems, Cisco teleconferencing Support
equipment, and various other devices needed for video conferences, voice communication, and
broadcasted multimedia presentations for clients at the CDC’s Global Communication
Center. Served as escalation contact and provided specific customer assistance for high level Hardware
meetings to domestic and international destinations. Extremely proficient with A/V equipment
Cisco Systems
including but not limited to: Cisco Telepresence Systems, Crestron control touch panels and
interface equipment, Sennheiser microphone systems, ClearOne digital amplification Crestron
equipment, Extron routers and matrix switchers, Yamaha mixing boards, Shure digital Extron Routers
amplification systems, along with various other hardware solutions. Yamaha Mixing
Equipment
Shure Digital
Microphones
Sennheiser
Tandberg
Certifications
Visual Information Specialist January 2007 – April 2010
CTS Certified
Dell / Perot Systems, Inc.
Professional
Microsoft
Developed and produced graphical representations of public health communication data
Certified
belonging to the Centers for Disease Control and Prevention. My work was both viewed by, and
Professional
used for briefings to high ranking State and Federal government officials. These included the
Secretary of Health and Human Services, state and local health offices, educational entities,
Awards
various Federal agencies and medical resource sites throughout the world. My work has been
seen on the web, in print and has been displayed and reviewed at international conferences, Appreciation
Letter
meetings, and symposiums throughout the world.
Dr. Eugene McCray
Director, Global
Graphic Support Analyst September 2003 – January 2007
AIDS Program
QSS, Inc.
ertificate of Appreciation Ambassador Randal Tobias
Certificate of
Provided support for digital video content which was distributed to CDC locations, including Appreciation
global resource sites in other countries around the world. Responsible for maintaining the Randall Tobias
Division of HIV/AIDS Prevention’s graphics center which included multiple workstations,
media servers, various digital hardware, and wide format plotting equipment. Scanned large US Ambassador
format documents and maintained a repository of converted digital images. Provided PEPFAR
(The President’s
duplication of pre-recorded health based tapes and DVDs. Filmed CDC sponsored events,
Emergency Plan
converted digital video, and uploaded edited content to CDC's web based video servers. Was
for Aids Relief)
responsible for video conference facilitation and provided extensive A/V support. Utilized
media streaming servers to push digital content to end user sites around the world.
Computer Support Technician May 2001 – September 2003
CHM, Inc.
Installed software, integrated hardware, and maintained desktop computer systems. Provided
computer help desk support and technical solutions on hardware and software to end users
on-site. Documented help desk ticket resolutions and provided assistance in the setup of client
workstations and networked servers. Performed the set-up, break-down, and transport of
agency equipment on an as-needed basis. Edited and produced DVD content using recorded
digital footage of CDC sponsored events. Installed, configured and maintained Audio/Video
workstations which included proprietary video capture equipment. Worked as a team member
for video conference facilitation.
Product Specialist / Sales Coordinator June 2000 – May 2001
Leading Technologies, Inc.
Maintained client relations through the sales and integration of proprietary video editing
solutions to Fortune 500 companies, various government entities, and sole proprietorships
throughout the country. I was responsible for the proper assessment of client needs, and the
recommendation of high end A/V systems through the proper use of sales and marketing
techniques. As a direct liaison to various divisions of production firms throughout the country,
I was tasked with ensuring client satisfaction, as well as discovering and nurturing new
business opportunities.
Reprographic Sales / Equipment & Software Sales May 1994 – June 2000
QRS, Inc.
Provided reprographic service sales to Atlanta architectural, engineering and interior design
firms. I was responsible for finding new business opportunities, educating clients on
company offerings and maintaining exceptional customer service. I established and helped
launch an Océ Engineering equipment dealership, and was responsible for the selling of both
hardware and software solutions. With a background in facilities management, I was able to
provide my clients with a complete and total solution to their in-house production needs. I
was able to boost sales in both equipment, and the service contract revenue to maintain
equipment in our install base. My efforts were directly responsible for QRS being purchased
outright by a larger regional reprographic company.
SKILLS
A/V Technician
Audio Production and Voice Over Talent
Conference Facilitation
World Class Customer Service
Digital Video Editing
Information Technology Integration
Graphic Design
Website Administration
Proposal Writing and Public Speaking
Outside Sales and Sales Support
Hardware Installation & Configuration
Project Management
SALES EXPERIENCE
IKON Office Solutions (Full Line of Equipment)
Mita Engineering Copiers
Xerox Digital Systems
Océ Wide Format Digital Equipment
Hewlett Packard Wide Format Inkjet Printers
Autodesk Software (AutoCAD, 3D Studio Pro)
nVidia Graphics Hardware
High End Video Editing Systems
Adobe Systems Software
Digital Voicemail Systems and Equipment
Polycom Teleconferencing Equipment
Proprietary Front End Hardware and Software Systems for K&E Digital Copiers
Digital Plan Room Sales and Support
*References provided upon request.
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