Customer Service Manager
Resume:
Michael P Jackson
PO Box **
Coeburn, VA *****
Phone: 276-***-****
Cell Phone: 276-***-****
*************@*****.***
Ability Summary
Forklift
Assistant Manager Retail
Managed Meat Department
Factory and Production work
Route Sales ( Schwan’s)
EMPLOYMENT HISTORY
Security Guard
A & A ENTERPRISES Norton, VA 08/2013 – Current
Write reports of daily activities and irregularities such as equipment or property damage, theft,
presence of unauthorized persons, or unusual occurrences
Warn persons of rule infractions or violations and apprehend or evict violators from premises
using force when necessary
Inspect and adjust security systems, equipment or machinery to ensure operational use to detect
evidence of tampering
Food Service Supervisor
RED ONION STATE PRISON Pound, VA 08/2012 – 08/2013
Oversee 28 kitchen workers
Prepare meals for staff and offender population
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to
ensure that food is prepared and presented in an acceptable manner
Investigate and resolve complaints regarding food quality
Train workers in food preparation and in service, sanitation, and safety procedures
Supervise and participate in kitchen cleaning activities
Estimate ingredients and supplies required to prepare a recipe
Resolve offender complaints regarding food quality
Observe and evaluate workers and work procedures to ensure quality standards and service, and
complete disciplinary write ups
Specify food portions and courses, production and time sequences, and work station and
equipment arrangements
Assign duties, responsibilities, and work stations to employees in accordance with work
requirements
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate
these problems
Recommend measures for improving work procedures and performance to increase service
quality and enhance job safety
Record production, operational, and personnel data on specified forms
Security Guard
A & A ENTERPRISES Norton, VA 02/2012 07/2012
Write reports of daily activities and irregularities such as equipment or property damage, theft,
presence of unauthorized persons, or unusual occurrences
Warn persons of rule infractions or violations and apprehend or evict violators from premises
using force when necessary
Inspect and adjust security systems, equipment or machinery to ensure operational use to detect
evidence of tampering
Meat Manager
FOOD CITY St. Paul, VA 03/1999 11/2011
Wrap, weigh, label and price cuts of meat
Prepare and place meat cuts and products in display counter, so they will appear attractive and
catch the shopper's eye
Prepare special cuts of meat ordered by customers
Receive, inspect, and store meat upon deliver, to ensure meat quality
Shape, lace, and tie roasts, using boning knife, skewer, and twine
Estimate requirements and order or requisition meat supplies to maintain inventories
Supervise other butchers or meat cutters
Record quality of meat received and issued to cooks and/or keep records of meat sales
LINEMAN
LEAR OPERATIONS CORP Lebanon, VA 09/1997 05/1998
Cleaned the line and kept it moving.
Worked the press.
Moved materials with a forklift.
Conveyor Worker
Louisiana Pacific Corp. Dungannon, VA 03/1996 09/1997
Worked on belt line kept it running. Kept area clean free of product.
Driver, Sales Route
Schwan’s Lebanon, VA 06/1994 03/1996
Responsible for door to door sales of frozen food products. Inventory control .Responsible for
company vehicle.
Assistant Manager, Retail
Magic Mart Norton, VA 04/1986 06/1994
Oversee 30 employees. Scheduling. Inventory control. Made deposits. Helped with
unloading trucks and stocking shelves. Customer service rep. Open and close store. Run
registers. Set up displays.
Education and Training
Issuing Institution Location Qualification Course of Study
Coeburn High School Coeburn, VA High School Diploma
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Expiration Date
ServSafe Certification National Restaurant 05/2013 05/2018
Emergency Management Institute FEMA 06/2012
Private Security Services Registration, Commonwealth of VA Dept. of Criminal Services 06/2012
06/2014
References
Roy Couch, previous co worker
RL Crawford, pastor
Brett Hamilton, previous co worker
Contact this candidate