Customer Service Administrative Assistant

Summary of Qualifications A highly organized and detail-oriented Executive Assistant with over 5 years' experience providing thorough and skillful administrative support to senior executives. Dedicated and focused; able to prioritize and complete multiple tasks and follow through to achieve project goals. An independent and self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels. Computer skills include: MS Word, Excel, PowerPoint and Internet. Education High School Diploma (June, 2001) } East Leyden High School, Franklin Park, IL Licenses: IL State Producers License to sell Health and Life Insurance Effective: 10/2013 Expires 10/2014 Professional Experience Cigna-HealthSpring (2/2008 - 12/2013) Executive Administrative Assistant to: CEO, CFO, VP of Sales, Senior VP of Regional Operations, & Senior Medical Director (9701 W Higgins Rd, Suite 360, Rosemont, IL 60018) Administration & Organization Updated and maintained Executives calendars, completely re-organized the Executive and Finance libraries, and assisted managers with special projects as needed, including building renovations and office move. Coordinated and set up high-level conference calls, board and management meetings, special events and travel arrangements for top executives. Created highly effective organizational and filing systems, including quick and thorough indexing, filing and offsite storage, resulting in easy access to critical information and streamlined office functioning. Created an inventory list and was responsible of ordering all office supplies and coffee. Communication & Client Relations Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; treated each person with respect and provided information as requested. Acted as liaison and maintained open lines of communication among senior executives, board members, middle management and administrative staff. Wrote correspondence; proofed and edited press releases and other documents to ensure accuracy and consistency. Coordinated preparation and timely dissemination of company reports and slide presentations for board meetings. Charter One Bank (4/2006-9/2007) Teller Manager (118 Euclid Ave, Park Ridge, IL) Responsible for the efficient operation of the teller line, assuring quality customer service was provided to new and existing customers. Trained and coached tellers for the efficient processing of Teller work and to offer the most appropriate service for the Bank's customers. Managed the cash flow within the branch by verifying cash and checks that were being deposited. Performed the Teller functions regulary. Accurately balanced a cash drawer and showed ultimate responsibility in handling cash and bank securities on a daily basis. Assisted other Tellers with questions and problems and made decisions and approvals pertaining to more complex transactions Skills } Excellent Communication Skills } Results-oriented } Event Planning } 54 WPM typing speed } Dedicated team player } Multi-line phone proficiency } Conference planning } Schedule Management } Critical thinker } Project planning } Employee training and development References Available Upon Request