Manager Customer Service

PRESENTATION OF QUALIFICATIONS

OF

KENNETH L. LAND

Multi-Unit Retail Operations Management

Corporate Training

Turnaround Specialist

Business Development

Confidentiality Requested

405 Stone gate Way

Suffolk, Virginia 23435

757-***-**** Cell

********@*****.***

Kenneth L. Land

PROFESSIONAL OBJECTIVE

Seeking a challenging position in Multi-Unit Operations Management with a progressive organization

which will fully utilize acquired skills, expertise and experience. Desire incentive opportunities that reward

performance with personal growth and career advancement.

SUMMARY OF QUALIFICATIONS

Offering an extensive background based on 25+ years experience in retail and food store management

demonstrating superior leadership initiative, operations engineering expertise, market development creativity

and consistent contribution to a better bottom line.

• Operations – Consummate operations management professional with in-depth experience in all facets

of sales, merchandising, administration, inventory, staffing and human resource development, shrink

control, production, security, customer service, and P&L control.

• Marketing – Effectively develop and implement strategies to increase market penetration and client

base. Plan and execute initiatives to generate improved revenues, decrease overhead and manpower

costs, and increase profitability. Appeal to local economies by addressing consumer and product-line

issues in merchandising, advertising and mix.

• Facilities Control – Proven expertise in facilities management, inventory control, product

demonstration and display, cleaning, waxing, sanitation, and neatness techniques, backroom order,

subcontractor negotiation, regulatory compliance, signage, and aesthetic appeal.

• Personnel Management – Superior team building and staff motivation acumen, Developed numerous

personnel that advanced into management roles. Monitor workflow activities; ensure compliance with

established performance criteria. Highly skilled in man-power and resource utilization. Consistently

men and/or exceeded all production, profitability and quality goals throughout career. Solid history of

rapid advancement as well as turnaround assignments.

• Office management – Oversee administrative, cash handling, accounting/payroll, payables,

advertising, service desk, statistical/financial reporting, accounts payable, and customer relations

functions. Accustomed to senior level liaison with executive corporate management. PC literate in a

variety of proprietary and off-the-shelf software programs.

• Troubleshooting – Experienced in analysis of troubled units and implementation of new processes

and procedures to address problems. Also experienced with new business start-up operations and

management. Skilled in facilities renovation, equipage, and new floor sets.

EDUCATION AND TRAINING

UNIVERSITY OF SOUTH CAROLINA – Coastal Carolina Campus

Bachelor of Science Degree in Business (1985)

Honors / Awards: Recipient of the Burroughs-Chapin Scholastic Achievement Scholarship, Employed

throughout college career, holding various positions with Grand Union / Big Star as well as with family-owned

clothing store and motel business.

CAREER DEVELOPMENT COURSE WORK (Employer Sponsored)

• Toys “R” Us Fast Track Management Training Program (3 Months, 1991)

• Completed various additional management training programs and professional skill

development seminars covering topics in Operations Management; Effective Cost Control; Total

Quality Customer Service; Loss Prevention & Shrink Control; Floor Planning and Display

Merchandising; Financial Administration; Computer Information Systems; and Employee

Relations. Certified Food Service Manager.

MYRTLE BEACH HIGH SCHOOL – Myrtle Beach, South Carolina

College Preparatory Diploma (1981)

Kenneth L. Land

HIGHLIGHTS OF PROFESSIONAL EXPERIENCE

1/2007-Present Retail Management Operations and Training Consultant

Self employed

3/2013-Present Tuesday Morning

District Operations Manager: Operational responsibility for stores in Va./N.C.

and the Washington D.C. market areas.

5/2011-3/2013 Farm Fresh/A Supervalu Company

Store Director/Mentor: Tasked with the training and development of specific

individuals identified for store leadership positions as well as operational

responsibility for various high volume ($30 million+) locations.

3/2009-5/2011 The Fresh Market

Store Manager Trainer: Tasked with the identification, development/training of

High potential candidates at the store manager and department manager levels,

Store openings/set-up, merchandise presentation as well as gross margin metric

Improvement and shrink reduction.

1/2007-11/2008 SCHEWEL FURNITURE INC.

Corporate Regional Director: Total operational responsibility of Southside Division (18 stores); staffing, training,

P&L/Cost control, inventory discipline, merchandising and customer satisfaction. Additional corporate

responsibilities include: Safety Committee, Buyer, Store Planning well as Corporate Planning Committee.

8/1993-1/2007 BIG LOTS STORES, INC

District Operations Manager: Employed for 13+ years with a rapidly growing retail chain specializing in big-box,

warehouse style merchandising and sales of household wares, clothing and furnishings. Recruited to the

organization due to seasoned expertise in the retail field and assigned immediately to a major turnaround

situation with a troubled store in suburban South Carolina. Advanced rapidly through the ranks for

outstanding results, being offered District Manager positions consistently since 1995. Gained Reputation

as a corporate troubleshooter called in to orchestrate store conversion process after numerous competitor

buyout scenarios.

Specific Positions and Highlights Include:

Multi-Unit Team Leader (District Manager) –Twenty-two Locations in Virginia & North Carolina

(1995-2007)

Assigned to consolidate two districts into one with a total of twenty-two stores. Rotate between all

locations from a base operation in Portsmouth at least twice monthly to audit performance, conduct

training sessions and conferences, recruit and develop management staff, and ensure conformity to

corporate strategies, policies and game plans. Implemented rolling out Big Lots new Plan-O-Gram

concept in store layout, merchandising and sales operations. Instrumental in the orchestration of furniture

department expansions in 18 stores regionally as well as the elimination of clothing lines in three other

stores. Took over current district in the aftermath of corporate initiative to split the region. Highlights:

District ranked #4 in volume in Company/nationwide.

Multi-Unit Team Leader (District Manager) – Seven Locations in South Carolina (1993-1995)

Assigned to assist the District Manager with a small South Carolina store group for a period. Applied

turnaround expertise in the building of profitability and nurturing of staff for multiple locations prior to

reassignment to the Virginia – North Carolina area.

EXPERIENCE continued, Kenneth L. Land

1991-1993 TOY “R” US – Memphis, Tennessee

Store Director: Aggressively recruited to a renowned national retail toy chain. Upon competition of the

company’s first-ever Fast Track Management Training Program, handpicked by the executive team to

orchestrate the opening of a new store in Memphis. Integrally involved in all aspects of the project

including design of a new store in Memphis. Integrally involved in logistics. Hired and trained over 90

cross-functional store personnel, set up and established all policies and procedures, stocked and equipped

facility, orchestrated area marketing, advertising and grand opening essentials, and fulfilled full-charge

store management duties upon successful opening of store. Highlights: Implemented a cost-effective

staffing plan using the learning disabled. Significantly improved stock control plan, streamlining data

accuracy and virtually eliminating out-of-stock problems. Program was subsequently implemented in all

stores in the region.

1988-1991 KROGER SAV-ON – Myrtle Beach and Surfside Beach, South Carolina

E-Manager/Group HR Manager/ Grand Opening Manager

Managed three different, full-service grocery stores with operations that included deli, bakery and floral,

employed up to 150 staff and produced up to $25M in annual sales. Personally selected to orchestrate the

planning and opening of a fourth store in the district. Gained personal proficiency in the unique

management requirements of stores that operated in a highly cyclical market due to vacationer influx.

Analyzed seasonal shifts and altered display, merchandising, and product mix selections to maximize sales

and profitability. Highlight: Handpicked to travel to Texas during union strike in that region. Gained

reputation as the corporate “special needs manager” called in to orchestrate store conversion process after

numerous competitor buyout scenarios.

1978-1988 GRAND UNION / BIG STAR STORES, INC. – Myrtle Beach & Walterboro, South Carolina

Store Manager/Trainer

Overview: Started professional retail career while in high school employed through progressively responsible positions

in stock control, cashiering service, department management, section management and ultimately full

charge store management capacities. Worked in multiple stores for a renowned regional grocery chain

gaining personal expertise in all facets of store operations and advancing to turn around manager for

various troubled operations.

Additional Highlights:

• Directed, mentored, motivated and evaluated the efforts of assistant managers and department

heads and up to 110 support staff.

• Responsible for sales forecasting and inventory control.

• Developed and monitored multi-million dollar operating budgets.

• Handled multi-store hiring responsibilities and subsequent training and development of support

and management level personnel.

• Recipient of numerous performance awards and incentive bonuses for outstanding performance

and contribution to bottom-line corporate profitability.

• Frequently called in by name to turn around trouble operations.

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