Customer Service Engineer

Carleen Megaro

*** ******* **** **. **** #61-914-***-****

Danbury, Connecticut, 06810 *******@*******.***

Summary

Dedicated, self-motivated and highly organized with proven hardware/software procurement and

customer service experience. Expertise with IBM forecasting, capital acquisition and

procurement processes for expense and capital requirements. I am a highly effective facilitator

and negotiator. My PC experience includes Microsoft Office Professional(All versions),

Microsoft OS Window 3.1, 95, 98 2000, XP, Vista, Windows 7, Minitab, Visual BASIC version

5.0, Wordperfect, Astound, Peachtree Accounting, Lotus Notes and all Smartsuite applications,

IBM client for e-Business applications, BRIO Query, Ariba, SAP and VMware.

Professional Experience

Siemens Tarrytown, N.Y. 10591, Contract Position 02/2013-present

Healthcare Diagnostics

Material Support Associate

• Source engineer components, stock components and material to support the Tarrytown

Global Engineering Organization.

• Initiate the purchase orders of Engineering R&D through the Supplier Relationship

Management system.

• Track and report on the progress of procured components throughout the engineering

procurement process.

• Make sure invoices get paid.

• Experience with contacting international suppliers.

Northrop Grumman Norwalk, CT 06855 01/2006-12/2012

Defense Contractor

Procurement Assistant

• Performs very complex procurement and parts distribution duties for Electronic Systems

and Government Programs.

• Responsible for getting best pricing from vendors to procure hardware and software.

• Prepares purchase requisitions and material releases for parts procurement on all

emergency and non-emergency items.

• Assists in ensuring the provisioning scheduled and time frames are met.

• In charge of keeping track of vendor agreements and when maintenance contracts need to

be renewed.

• In charge of disposing aged assets.

Hipotronics Brewster, N.Y. 10509, Temporary Position 12/2005-01/2006

High Voltage Test Solutions

Assistant Buyer

• Procured parts from buy cards and requisitions on a daily basis and made sure dates could

be met so that the engineers could test the high voltage equipment.

Carleen Megaro Page 2

• Called vendors and got quote prices and delivery on the parts I was ordering.

• Updated Customer Shortage and Utility reports twice a week so that the purchasing

department knew what they needed to order more of.

• Dealt with returns for incorrect parts that had arrived.

IBM Corporation Somers, N.Y. 10589 09/1998-05/2005

Software Group - I/T Systems Management-Advisory

Hardware Coordinator

• Supported U.S. based Software Group Employees.

• Coordinated and managed $1,500,000 of hardware inventory in conjunction with

allocation of the physical workstation to the individual.

• Responsible for forecasting hardware needs during Fall plan process so that I knew

exactly how many systems to order and provided associated budget for Fall plan keeping

IBM’s expenditures down.

• Drove higher customer satisfaction, stream-lined support processes, resulting in

substantial reduction in I/T support costs.

State Office of the Auditor General, Pawtucket, R.I., Internship 01/1998-05/1998

Auditing firm

I/T Specialist

• Assisted in various operational projects

• Upgraded Laptops and Computers (software & hardware)

• Troubleshooting of Windows 95/NT

Education

Bachelor of Science, Computer Information Systems

Graduated May 1998

Bryant College, Smithfield, R.I.

Professional Development

Procurement Customer Service

Asset Management Security Management

Master Planner and Buyer Rapid Product Deployment

Documentation Standards Laptop/desktop upgrades

Getting started with Windows 7 Administrative Duties

Microsoft Windows 7: First look for End Users SAP

Employee of the month 02/2011

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