Manager Service

Please find below my resume, this has all the information that you will need. I am an experienced manager and believe I have the skills you are looking for. I live in Renton and commuting will not be an issue.

Thank You

James Vance

James Vance

Cell: 253-***-**** Email: *********@*****.***

Service Manager

Leadership Skills – Dedicated Worker – Experienced

Problem Solver

Solution oriented manager possessing valuable hands

on experience in mechanic supervision, assignment dispatching, and logistics

management. Proven track record of

production results and efficiency metrics, respected for sound judgment in high

pressure situations. Commercial Driver’s

License (CDL) with driving experience.

Key Skills

Class A CDL

Paccar MX/MX-13 Engine Service Tech Certification

Paccar MX/MX-13 On-Board Diagnostics Certification

Peterbilt Essentials – Original / New Certification

Peterbilt Anti-Lock Braking System Certification

Peterbilt Supplemental Restraint Certification

Peterbilt Starting & Charging Systems Certification

Peterbilt Model 379 Heating and Air Conditioning Certification

ASE:Medium / Heavy Diesel Engine Repair Front-Desk Reception

Executive Support

Travel Coordination

Experience

Western Peterbilt – Seattle, WA Shop Foreman July 2012- Present

Here at Western Peterbilt our customers are our number one priority. While we may operate the largest network of Peterbilt Class 8 truck dealerships in the Pacific Northwest, we make sure to put you first. Our goal is to ensure that you have a great experience from start to finish and that you get the attention you deserve.

Highlights:

Direct Report 14 staff (Service Advisors, Technicians)

Improve productivity and warranty issues when necessary

Manage Service Department while supervising Service Advisors, addressing client issues and

ensuring customer satisfaction during evening shift.

Perform repair order analysis, and monitor team efficiency improving shop utilization and

work in progress ratios.

Swift Transport Sumner, WA Shop Foreman Oct. 2011 – July 2012

As the brokerage division of North America’s largest trucking company, Swift logistics capitalizes on our 40-year history as a transportation leader to provide our customers with a customized transportation solution anywhere.

Highlights:

Direct Report 20 staff (Service Advisors, Technicians)

Oversaw entire Service Department ensuring complete driver satisfaction during evening shift.

Conducted repair order and service department analysis

Heavy Duty Truck Repair Ozark, MO Maintenance Manager – May 2007 – Sept .2011

Companies like Heavy Duty Truck Repair LLC usually offer: Commercial Truck Repair, Car Truck Repair,

International Trucks, Service Trucks and Trucks.

Highlights:

Direct Reports 16 staff (Technicians, Maintenance workers, office personnel)

Handled and wrote service orders

Coordinated service orders with technical staff ensuring quality control

Hands on Supervisor

Oversaw budget of entire shop and maintenance departments (including billing, performance, receiving,

and inventory control).

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