Customer Service Sales

Dante G. Albero

Bronx, NY ***** ● 845-***-**** ● ***********@*****.***

Employment

*/**** – 12/2013

New York City Council, New York, NY

Internship with Councilmember Gale A. Brewer, District 6

Pro-actively attended council committee hearings on behalf of Councilmember Gale A. Brewer

and accurately drafted memorandums of the proceedings

Resolved constituent issues by drafting letters to various governmental and non-profit organizations reflecting their concerns

Constructively worked with constituents on all land use issues and applications

Meticulously performed clerical duties such as Microsoft office, fielding calls and scheduling meetings

5/2013 – 8/2013

NYC Department of Parks and Recreation, New York, NY

Forest Restoration Internship

Mapped areas using ArcPad GPS to identify invasive species and potential forest restoration concerns

Used ArcGIS for basic mapping of collected data and geo-referencing

Helped solicit and analyze contractor bids and awarded contracts

Used daily and weekly reports of reforestation work performed by contractors to input into the Natural

Resource Group Tracking Database in Microsoft Access

Created a field guide manual with Microsoft Publisher outlining invasive species identification and

treatment methods for the New York City area

Vail Resorts, Breckenridge, CO 11/2011 - 4/2012

Scanning Department Team Lead

Professionally greeted international guests in a warm and welcoming manner

Oversaw daily activity of ticket scanning staff and assisted with resolutions of guest complaints and pass issues

Ensured that all positions were properly staffed and employees were adhering to company guidelines

Created staff schedules to ensure proper break rotation and shift coverage

Star of Honolulu 5-Star Restaurant, Honolulu, HI 3/2011 - 8/2011

Server

● Increased sales by expressing ext reme customer service

● Established rapport with international guests by embracing cultural differences

● Top sales person by consistently earning 30% of the weekly liquor sales

● Consistently increased sales by suggestively up selling daily special items

● Complied with all closing duties and safety inspections

EDUCATION

1/2013 – 12/2013

Empire State College

Bachelor of Arts

Concentration: Urban Planning and Environmental Science

Cumulative GPA: 3.88

University at Albany 8/2007 - 8/2010

Major: Urban Planning Minor: Geography

Volunteer Work

Member of New York Cares which is a community outreach program based in New York City

Member of St. Rose’s Garden, Fordham University’s community garden and food co -op

Skills/Certifications

● Microsoft Office programs

● ArcPad GPS, ArcGIS

● Interpersonal, communication, creative thinking, organization, analytical, people management, leadership

● Certified by the American Red Cross in First Aid, CPR and AED

● Certified diver from Scuba Schools International

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