Customer Service Manager

Sukhpreet Atwal

*** ***** ****** *****, *********** Ontario E-mail: *********.*****@****.**

Phone: 647-***-****

OBJECTIVE:

To obtain a position, where I will gain experience and maximize my current knowledge, skills and abilities.

PROFILE:

• Strong analytical and communications skills

• Proven ability to take initiative

• Leadership and time management skills with ability to meet all deadlines

• Problem solving and organizational skills

• Proficiency with Word, Excel and Powerpoint

• High attention to detail

• Years of growing customer service experience

PROFESSIONAL WORK EXPERIENCE:

Lowes Home improvement – Scarborough, Ontario Current

Customer Service Manager

Provide training, direction, coaching and support to employees on a day to day basis

Support senior management with administrative functions

Respond to customer inquiries and escalated issues promptly to provide excellent customer service

Strive to minimize front-end employee turnover rate

Complete administration procedures to comply with company policy

Create all departments schedule on a weekly basis

Conduct business efficiency and policy control audits

Lowes Home improvement – Toronto, Ontario March 2011 to March 2012

Administrative Office Clerk/ Cash Office Clerk

Conducted register and safe counts, as well as arrange loans, pick-ups and deposits.

Support Customer Service manager

Completed cash office duties in a limited time frame.

Prepared and evaluate company business reports on a daily, weekly, and monthly basis.

Prepared business folder and complete necessary administration procedures

MgGregor and Martin Law Firm – Toronto, Ontario April 2010 to October 2012

Law Clerk

Organizing appointments, and meetings while preparing agendas and taking minutes

Conducted necessary legal research and prepared documentation for clients

Fulfilled administrative and clerical duties.

Prepared necessary client paperwork

Created a new and more efficient organizing system to improve efficiently

York is U- York University, North York, ON September 2008 to June 2011

Special Events Director

• Organized school events and managed a team of coordinators and volunteers

• Recruited skilled and responsible coordinators to take on event responsibilities

• Oversaw operations to assure that the team are representing the University goals and objectives when it

comes to community outreach

• Prepared and evaluated financial reports and worked with a budget to carry out all events

• Organized school spirit and charity events

BMG Columbia House/Double Day – Toronto, Ontario October 2007 to March 2010

Administration Assistant

Answered and directed calls in order to address various customer inquires

Book appointments and manage office

Take minutes during conferences calls, and board meetings

Assisted senior executives in the completion of administrative work

Completed various data entry procedures and related paperwork

Remax Reality – Markham, Ontario November 2006 to September 2007

Administration Assistant

Planned appointments

Built databases

Produced efficient and quick service

Support senior staff in the office

Oversaw possible clients

Worked as a brand ambassador for the company

EDUCATION:

Bachelor of Arts (Honours) – Business and Society Graduated

York University, Toronto, ON

References Available Upon Request

Contact this candidate