Sales Customer Service

RESUME - James J. Dillingham

***** ***** ***** ****, ****, TX 77450

Cell – 806-***-****

***********@***.***

OBJECTIVE: SUCCESSFUL BUSINESS BUILDER

Seeking part time position. Open to all opportunities.

EMPLOYMENT EXPERIENCE:

April, 2011 – Present – Retired in April 2011, since have stayed busy doing some social work

services for Houston Hospice, a brief stint with Home Depot and for the past 14 months working at

the KCM resell store on Mason Rd. in Katy, TX. Duties included sales, customer service and

stocking. Store closed on 10/24/13.

October, 2007 – April, 2011 – Executive Director, Canyonview Estates Retirement and Assisted

Living, Emeritus Senior Living, 7404 Wallace Blvd., Amarillo, Texas 79106, 806-***-****,

Responsible for accomplishing team rebuild and returning this property to profitability.

Responsible for day to day operations of 133 unit retirement/assisted living operation, P&L, AR,

EBITDA, sales and marketing, maintenance, dietary, housekeeping and life engagement

functions, met all 2009 financial goals and ended the year with positive net numbers. Currently #1

property for YTD move ins company wide.

June, 2002 – October, 2007 – Executive Director, VistaCare, home hospice services, 7116 I-40

West, Bldg. C, Suite B, Amarillo, Texas 79106, responsible for overall operation of agency

providing home hospice services, P&L, A/R, A/P, EBITDA, sales & marketing, staff development.

Did start from scratch business startup of this location. Achieved all financial goals and grew the

average daily census to 98 patients.

January 2002 – June, 2002 - Retail Sales Manager, Gowdy Flooring Inc., 6801 Bell St., Amarillo,

Texas 79109, 806-***-****, responsible for development and implementation of retail sales plan

for new business startup. Create marketing/advertising strategies for print, radio and television

media campaign. Develop walk-in and referral customer base. Develop appropriate customer

service strategies. Perform sales, purchasing estimating and product selection duties.

November 2000 - December 2001 - Regional Director, Chartwell Community Services, 1600

East Pioneer Parkway, Arlington, Texas 76010, 817-***-****, responsible for overall operation of

bi-regional agencies providing home care services for the elderly and disabled. Complete "rebuild"

of Arlington operations and new business startup in Tyler, Texas. Current combined census of

2000 clients and 1200 employees. Responsible for all financials AR and AP, development and

implementation of budgets, business development/marketing strategies, responsible for Medicaid

and private pay billing, receivables, and collection strategies contracting and dispute resolution,

staff recruitment and training, HR activities.

May, 1996 - November 2000 - Administrator, Outreach Health Services, 724 S. Polk Street,

Amarillo, Texas 79101, 806-***-****, responsible for overall regional operation of an agency

providing Community Care, Medicare and private pay services to the elderly and disabled.

Responsible for business development, sales/marketing, AR/AP, billing, collections, human

resources functions, dispute resolution and contract negotiations. Also served as Divisional Trainer

for Community Care Services Division (10 sites). Developed and presented in-service training

programs on a wide variety of business and health care related topics.

February, 1995 - January, 1996 - Executive Director, The Children's Cottage, 1645 NW 10th

Ave., Amarillo, Texas 79107,806-***-****, responsible for the overall operation of a 30 bed

residential program for children ranging in age form 5 years to 18 years old. Responsible for fund

raising, marketing, staff recruitment, training and team building. Handled Medicaid billing and

collections.

February, 1994 - February, 1995 - Program Director, Chemical Dependency Treatment Services,

Palo Duro Hospital, 2 Hospital Dr., Canyon, Texas 79115, 806-***-****, responsible for overall

operation of a 16 bed, in-patient chemical dependency treatment program. Responsible for all

financial functions, billing private pay, Medicare/Medicaid, contract negotiation, collections, census

development sales and marketing, conducted group and individual therapy sessions human

resources functions, and dispute resolution. Staff recruitment, training and team building.

February, 1992 - September, 1993 - Assistant Administrator, Cedar Creek Hospital, Amarillo,

Texas - Responsible for all aspects of planning, development and startup of 28 bed adolescent

residential treatment program. Recruitment and training of professional staff, sales/marketing

strategies, AR/AP, contract negotiation, billing, collections, dispute resolution for

Medicare/Medicaid and private pay accounts. On going staff training and team building.

EDUCATION:

B.A. Degree - Sociology, University of California at Santa Barbara, Dean's List Scholar, Honors

Graduate

A.A. Degree - Business Administration, Santa Barbara City College, Santa Barbara, California

CERTIFICATIONS:

State of Texas - Licensed Master Social Worker - #09747 ( Lic. Retired 2/19/12)

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