Customer Service School
Resume:
MELVIN ZAPATOS
*************@*****.***
CAREER SUMMARY
Transportation Specialist Experienced with driving commercial vehicles. I work well with others,
maintaining great customer service. I possess an active attention to detail when it comes to safety
and the customers’ needs and go out of my way to help with even the small details. This is what
brings me pleasure and satisfaction when I see the customer smile.
PROFESSIONAL EXPERIENCE
Dallas ISD 2013-
Current
School Bus Driver
Maintained a regular schedule of transporting children from bus stop to school and back.
Ensured safety to children while properly navigating vehicle.
Kept a strict schedule while navigating any road changes due to much construction on roads in
area.
Took on extra runs doing field trips.
Helped, on occasion, with special needs students, strapping in wheel chairs and other needs,
according to protocol. Fully trained in evacuation practices, keeping a calm, in charge
demeanor.
ABM Parking, DFW Airport 2012-
2013
Economy Parking Shuttle Driver
Greet customers and provide customer service with luggage and general overall positive
attitude.
Provide safe transport to customers from parking to terminal meeting a strict schedule
deadline.
Help with fueling buses.
Help with giving breaks to fellow employees.
Hurst-Euless-Bedford Ind. School District, Bedford, TX
2010-2012
School Bus Driver
Maintained a regular schedule of transporting children from bus stop to school and back.
Ensured safety to children while properly navigating vehicle.
Kept a strict schedule while navigating any road changes due to much construction on roads in
area.
Took on extra runs doing field trips.
Helped, on occasion, with special needs students, strapping in wheel chairs and other needs,
according to protocol. Fully trained in evacuation practices, keeping a calm, in charge
demeanor.
LSG Sky Chef, DFW Airport 2008-2010
Driver/Stocker
Stocked trucks with inventory.
Transported food and drinks to airplanes.
Stocked airplane under a strict deadline following all safety protocol
Followed all FAA and AOA regulations.
City of San Antonio – Aviation Parking 2005-
2007
Shuttle Bus Driver
Transported passengers safely from parking lot to airport terminals.
Provided customer service by helping with luggage and bags.
Maintained a smile and positive attitude with everyone, even the grumpy public.
Grapevine ISD 2001-2003
School Bus Driver
Participated in “Texas State Bus Roadeo”.
Maintained a regular schedule of transporting children from bus stop to school and back.
Ensured safety to children while properly navigating vehicle.
Kept a strict schedule.
Took on extra runs doing field trips.
Drive special needs.
Trained and assisted as a monitor on special needs.
Trained in CPR.
Fully trained in evacuation practices, keeping a calm, in charge demeanor.
EDUCATION
High School Diploma, John F. Kennedy HS, Guam
References provided upon request
Contact this candidate