Customer Service Representative
Resume:
-Lisa Kraus
Round Lake Beach, IL 60073
224-***-**** (cellular)
**********@*****.***
Work Experience
Smalley Steel Corp., Lake Zurich, IL (March, 2013 – Present)
Machine Operator
*Responsible for general operation of a machine that produces wave springs. Monitor
quality of wave springs. Adjust machine to maintain specifications determined by
customer requirement for wave springs.
Medela for Kelly Temporary Services (January, 2013 – March, 2013)
Production – Kit Room
*Responsible for assembly of breast pump supplies in a sterile production / line
environment meeting and/or exceeding quality control requirements as well as
production/rate requirements
CVS Caremark Specialty Pharmacy for Bridge Personnel, Lincolnshire,
IL (September, 2012 – January, 2013)
Customer Service Representative – Call Center
*Responsibilities include but not limited to collecting enrollment information from
patients for specialty medications in a high-volume call center environment
*Searching multiple databases to verify/determine if new enrollment or currently
receiving medication from CVS or a CVS owned pharmacy
*Determining customer need and transferring them to appropriate department or
pharmacy
Mangrove Employee Resources, Vernon Hills, IL (February 3, 2010 –
April, 2012)
Operations/Enrollment Processor
*Responsibilities include but not limited to processing terminations and enrollments of
member benefits in compliance with Federal/State Cobra regulations and with insurance
carriers in compliance with their termination/reinstatement policies
*Provide verification that terminations were processed within the time-frames allotted by
insurance carriers / dispute claims from carriers
*Enter payments
*Contact clients when necessary to verify termination/reinstatement dates
*Process terminations/reinstatements online with various insurance carriers
*Scanning/Indexing of documents
Jasco Uniform Company, Vernon Hills, IL (September 15, 2008 - January
23, 2009)
Customer Service Representative
* Responsibilities include customer service/order entry in a high volume call center
environment and processing of customer orders
* Handling exchanges and processing of credits
* Tracking shipments via FedEx Smart Post and USPS
* Answering of customer questions re: exchanges, shipping, refunds and products
*Up selling of products
Accurate Enterprise, Ingleside, IL (November 2002 - September 2008)
Secretary
*Responsibilities include but not limited to preparing invoices, estimates and contracts
for snowplowing/landscaping jobs
* Recording payments into QuickBooks and contacting on past due invoices
* Payroll distribution, job scheduling, ordering supplies and miscellaneous errand
running
Follett Software Co., McHenry, IL (February, 1994 - April, 2001)
Technical Support Analyst – Call Center
* Responsibilities include answering customers’ questions regarding Library Automation
Software in a high volume call center environment, troubleshooting and solving customer
issues with the software…re: installation, usage, networking, etc., on multiple platforms
(Win 95, Win98, Macintosh, Windows NT and Novell)
* Documenting customer calls and contacts, their issues and the steps taken towards
resolving those issues or any other questions had by the customer
* Testing of new versions of the software prior to release to the sales force and current
customer base
* Responding to incoming e-mail from customers with questions regarding the software
* Worked MARC Entry department entering MARC bibliographic and authority records
following AACRII rules
Business/Personal References Available Upon Request
Education
McHenry High School, 1990
McHenry County College
Completed Courses: Network Essentials, Windows 95, Windows 98, PC Operating
Systems and Hardware
4.0 G.P.A.
Personal References
Cathy Cartwright 847-***-****
Julie Bariamis – Account Manager, Mangrove Employee Resources
847-***-****, email: *********@*****.***
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