Customer Service co ordinator- Data Engineer/Technician
Resume:
STEPHEN WINTER
Oakwood
Leeds
LS8 2NJ
Telephone: 079********
Email: *************@*******.**.**
PROFILE:
I am a qualified Data and Telecommunications Engineer with experience of
working in high pressure and demanding environments. Over the last 3 years
I have been working in a customer service team within the facilities
management sector, and am now looking for the opportunity to work for a
forward thinking company that places a high value in its employees, where
hard work and effort are valued.
With my experience of both customer care and technical service delivery,
along with a strong work ethic and enthusiastic personality, I can offer
your organisation a well-rounded set of skills.
Key Skills
3 years experience as a customer service co-ordinator, covering all aspects of
customer service for the company's various facilities contracts including
maintenance contracts for Morrisons, South-Eastern Rail and Land-Securities as well
as telephony systems contracts for the MOD and Selfridges to name a few
4 years experience as an Installation Technician within the British Army (Royal
Signals), working across a wide range of disciplines and environments
4 years experience of all aspects of the telecommunications industry
Onsite installation of telecoms mediums including but not limited to Coaxial, CAT5,
CAT6, copper and Fibre
Installation of small to large telecommunications infrastructure
Testing & commissioning of Coaxial, CAT5, CAT6, copper and Fibre optic cables an
equipment
Security Clearance (SC Level), SC is for IT professionals who need substantial
access to secret, occasionally top secret, assets and information
Attributes
Strong customer service skills, negotiation/dispute resolution, ability to work
under pressure, experience of working on projects and meeting tight timescales
Reliable and flexible Data and Telecoms Engineer
Industrious, conscientious and motivated
Possession of good IT, organisational, communicative and problem solving skills
A team player ready to accept added responsibilities and extra training
Thrives on responsibility and challenges
Personable, friendly and able to quickly develop good working relationships with
colleagues at all levels
Have worked across the UK and the rest of the World, including: the Falkland
Islands, Afghanistan, Iraq, and the USA.
EMPLOYMENT HISTORY
NG BAILEY & CO LTD,
APRIL 2010- PRESENT
Customer service co-ordinator
Currently, I am employed as a Customer Service Co-ordinator within a 24/7
service team. This requires me to work a 2 day, 1 night on 3 day off shift
pattern. During normal working hours (0800-1700) my primary role is to take
fault calls for the IT Services systems that NG Bailey installs and
maintains for its customers. This involves management of the calls, from
logging the issues, assigning to the right section of engineers for
diagnosis, arranging site visits with customers and ordering parts if
needed. During this process we will be keeping the customer updated to what
stage the issue is at whilst ensuring the fault is resolved within strict
SLA'S.
On the out of hours (1700-0800) side of the role, the team provides an
emergency call out service for the Facilities Services customers including
Morrisons, Land-securities, South-Eastern Rail, Mears and Capita-Symonds.
This means taking calls for building maintenance faults such as leaks,
power outages, water stoppages, boiler breakdowns and other emergency
issues where customers' health and safety or building damage may be at
risk. These calls are our responsibility to log assign to relevant
engineers and make sure the SLA's are met in time (1, 2 or 4 hour response
dependant on contract)
This role can be very demanding at times and requires a high level of
professionalism and excellent customer service as we can take high volumes
of calls whilst having to delegate tasks to a small team of engineers which
sometimes means using our own initiative to prioritise the order in which
faults are attended.
BRITISH ARMY (ROYAL SIGNALS)
JULY 2005 - SEPT 2009
Telecommunications Mechanic/Installation Technician
A highly skilled, versatile and professional Telecommunications Engineer
with extensive experience in installation and maintenance of
telecommunications infrastructure. Proven leadership from being in charge
of a small team and problem solving skills, gained from experience in
challenging regional and global infrastructure projects.
Responsible for the installation repair and maintenance of all the Armed
forces fixed communication mediums including Fibre optic, Cat5/6, Voice and
Coaxial cable installations, I was also trained as an Aerial Rigger for
work on operations which included antennae installation.
Posted to 30th signal regiment as an Installation Technician with
responsibilities including but not limited to installation of telephone
lines to accommodation, installation and maintenance of PA equipment for
regimental activities, general fault finding and everyday maintenance.
March 2008-Sept 2008 Deployed as an Installation Technician (acting on
Operation Telic (Iraq) as a Lance Corporal in charge of a two man faults,
repair and installations team. This role involved working long hours in a
high pressure environment whilst working to strict time scales.
Oct 2007- Dec 2007 Deployed as an Installation Technician on Operation
Herrick (Afghanistan) as part of a
Surge team tasked with the flood wiring of a new hospital and new UAV
control building. During this time the team managed to complete all jobs on
time as well as undertaking other minor tasks including installing test
cabinets and new underground cable infrastructure.
OPTICA SECURITY SYSTEMS LTD
NOV 2003- APRIL 2005
Apprentice security system engineer: During the period between Nov 2003 and
April 2005 I was employed as an apprentice Security System Engineer, during
this time I was trained in all aspects of the industry, from the
installation of small domestic alarms, to the service and modification of
large commercial security and CCTV systems.
EDUCATION AND QUALIFICATIONS
SECONDARY EDUCATION
8 GCSE's in key academic subjects including Mathematics (B grade),
English Language(C grade) and English literature(C grade)
Also hold level 2 Key skills in Application of number, ICT and
communication.
RELEVENT QUALIFICATIONS
(NVQ level 3) Advanced Modern Apprenticeship in Telecommunications
Engineering
City & Guilds Structured Cabling (3466)
City & Guilds Communication Cabling (3666/02)
Fibre optic cabling in an internal environment
Fibre optic cabling in an external environment
Copper cabling in an internal environment
KRONE certification
Class 2 Installation technician (Royal School of Signals)
SC clearance
Personal Details
DOB: 24/01/1985
Single
Full clean UK driving licence
UK Security Clearance to SC level
Hobbies and interests:
Whilst I am currently undertaking MMA training, as well a fairly strict
weights training regime, I am very interested in all aspects of health and
fitness as I believe being physically fit and healthy is an important part
of general life as well as an asset in the workplace.
References:
Capt. (T.O.T) A.Aimes
TM Troop
30th Signal Regt
Game cock barracks
Bramcote
CV11 6QN
Angela Fox (customer service manager)
NG Bailey & co ltd
7 brown lane west
Leeds
LS12 6EH
******.***@********.**.**
3
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