Engineer Maintenance
Resume:
WILLIAM B. CONTI
Boardman, OH 44512
acb873@r.postjobfree.com
PROFESSIONAL OVERVIEW
. Ten (10) years overall experience in Help
Desk/Troubleshooting, Infrastructure including Systems,
Networks, Assist administration, Windows Server 2003/2008,
Antivirus Software, Security Software, Cabling and cable
management, Secure Network Infrastructure, Troubleshooting,
Repair, Ping, Trace Route, DHCP, SMTP, VPN's,
internal/External Networks, Switches, Routers, Security
Software (Symantec, Trend, AVG), Servers, VLAN, LAN/WAN;
. Experience in Microsoft o/s XP/VISTA/7/8, MS Office Suite
2003/2007/2010; MS Exchange 2003/2007, Active Directory,
Backup Microsoft and NTI (Backup Software), production
systems support 24 x 7, maintenance, configuration,
monitoring, response to incidents, system notifications,
troubleshooting, server, installation, configuration,
upgrades, updates, and keeping current with industry
standards, including best practices
. Virtual Pc, Storage, security, redundancy and uptime & stability.
. Experience in design and planning of systems, networks,
redundancy, assist in selection of
switches/routers/security products and conducted research /
product evaluation for new products.
. Currently studying MCTS Windows 2008 Network Infrastructure
Configuration and MCTS Windows 2008 Active Directory
Configuration.
. Education: B.S.A.S. Degree, Computer Information Systems
(Systems and Networks) Youngstown State University
Youngstown, Ohio.
EDUCATION:
B.S.A.S Degree, 2004
Youngstown State University, Youngstown, Ohio.
Major: Computer Information Systems.
Youngstown State University
Cisco Networking Academy
CERTIFICATIONS:
CCNA Certification - June 2002
DCSE Certification - August 2007
TECHNICAL OVERVIEW:
MS Office Suite 2003/2007/2010; Microsoft o/s XP/VISTA/2007; Active
Directory; MS Exchange Server 2003/2007; WINDOWS N/2000/2003/2008 Servers;
LAN/WAN; Cisco Routers/Switches/Firewalls; CiscoWorks; VPNs; VLANs; Virtual
Pc; Network Security; DHCP; DNS; TCIP/IP; OSPF; DHCP; SAN storage; Tape and
NTI Back-up; RIP; BGP; VOIP; Wireless; Infrastructure; Netgear; Linksys;
Lotus notes 8.0; Outlook 2003/2007/2010
PROFESSIONAL WORK EXPERIENCE:
March 2013 - June 2013
Contract Position: Northern States Metals. Youngstown, Ohio
Help Desk Support
. Provide end-user remote Level 1 support.
. Experience with Windows Active Directory.
. Active Directory password resets and placing workstations
into and out of correct OU's.
. Experience with Microsoft Exchange.
. Network printer setup and troubleshooting.
. Installing, maintaining and troubleshooting Windows Xp, and
7 workstations.
. Configure network connectivity, including mobile computing.
. Experienced with software deployment (Quick Deployment or
Production Deployment).
. Windows Deployment Services imaging Pc installations.
. Break/Fix troubleshooting Dell Desktops and Laptops.
. Experienced with hardware inventory, asset tracking, and
project tracking.
. Transfer of clients files and documents from workstation to
workstation
June. 2012 - Nov. 2012
Contract First Energy, Youngstown, Ohio
Field Engineer and Help Desk
. Help Desk III for over 2,200 devices spread over 4 states.
. Provide end-user remote Level 1 support utilizing HP
Service Manager.
. Use of Symantec pcAnywhere for Remote Desktop Connections.
. Experienced with software deployment (Quick Deployment or
Production Deployment) utilizing Symantec Management
Console.
. Windows Deployment Services using PXE imaging server
installations.
. Active Directory password resets and placing workstations
into and out of correct OU's.
. Break/Fix troubleshooting HP Desktops and Laptops.
. Experienced with hardware inventory, asset tracking, and
project tracking.
. Experienced with certain troubleshooting and use of Lotus
Notes.
. Transfer of clients files and documents from workstation to
workstation.
. Ensuring adhering to company security policies, procedures, standards and
guidelines.
. Imaging, Implementation, configuration and deployment of Windows 7 for
over 2000 devices.
. Keeping current with industry standards, including best practices and
implementing necessary changes.
. Troubleshooting Microsoft Windows XP/VISTA/2007 and MS Office Suite
2003/2007/2010;
. Maintaining Vulnerability Management Program; Updating anti-virus
software, and developing and maintaining secure systems and applications.
. Responsible for 24/7 uptime of critical network components
. Implementation of best practices
Skills/Technologies used: DNS, TCIP/IP, LAN/WAN, HP Service
Manager, Symantec pcAnywhere for Remote Desktop
Connections, Altiris software deployment utilizing Symantec
Management Console, Windows Deployment PXE imaging server
installations, Active Directory, HP Desktops and Laptops,
Lotus Notes 8.0. Troubleshooting Microsoft Windows
XP/VISTA/2007, MS Office Suite 2003/2007/2010.
Jan. 2012 - May. 2012
Contract: Huntington Bank Youngstown, Ohio
Field Engineer and Help Desk
. Provide end-user desk side and remote Level 2 support utilizing Novell
ZenWorks Control Center remote access.
. Experienced with Novell ZenWorks Application Management console.
. Experienced Novell ZenWorks Control Center including remote access.
. Novell ZenWorks imaging installations.
. Break/Fix troubleshooting HP Desktops and Laptops.
. Microsoft Office 2010 installation and troubleshooting.
. Network printer Setup, Troubleshooting and Migration.
. Assist with internal IT support projects.
. Experienced with hardware and software ordering, product, and project
tracking.
. Experienced with Check Point PointSec and Check Point VPN - 1 Secure
Client.
. Breakdown and Inventory entire bank technical equipment to consolidate
branches.
Skills/Technologies used: Novell ZenWorks Control Center, Troubleshooting
HP Desktops, Laptops, and Printers Cisco Switches, Check Point PointSec
and Check Point VPN Security, Active Directory, MS OFFICE SUITE
2003/2007/2010, Symantec Antivirus, TrendMicro eSuite, Cabling Copper/ CAT-
5, Microsoft Windows XP
May. 2010 - Jan. 2012
Infinity logic I.T. Solutions Boardman, Ohio
Consultant
. Troubleshooting, maintenance & design of various network technologies
. Supervised staff of three technicians responsible for maintenance and
repair, PC repair and technical support
. Network design, maintenance, testing, validation & implementation
. Server design, maintenance, testing, validation & implementation
. Responsible for all network cabling & management including copper and CAT-
5.
. Evaluate, design, and implement full network configuration
and installation services for businesses and individuals.
. Develop and design web presence for businesses and
individuals to their specifications.
. Assist and instruct clients to use computer peripherals,
software applications, and multimedia technology.
. Provide technical communication solutions for businesses
and individuals relevant to their specifications.
. DCSE (Dell Certified Systems Expert )
. Dell Computer Warranty repair.
. Lead Webmaster - Designed and Administered customer web sites
. Maintained Wireless Infrastructure from various wireless vendors such as
Cisco, Netgear which provided service to customers
. Maintained QuickBooks Customer Accounting System
. Maintained Windows and Linux based e-mail servers which housed over
15,000 e-mail accounts.
. Maintained 10+ in-house Windows 98, 2000 & XP workstations
. Project Management
. PC Repair, Maintenance & Upgrade
. Laptop Troubleshooting, Repair & Upgrades
. Printer Repair, Maintenance & Upgrade
. Responsible for the 24x7 availability of network components
. Managed vendor relationships
. Research and assist in the selection of products and services from
various vendors
Skills/Technologies used: RIP, TCP/IP, STP, VPNs & VLANs, Cisco
Routers/Switches/Firewalls, WINDOWS 2003, Servers, Webmaster, HTML,
(Wireless Infrastructure Cisco, Netgear, Windows 98/2000/XP/Vista, MS
OFFICE SUITE 2003/2007
July 2009 - May. 2010
Contract: VXI Global Solutions Youngstown, Ohio
Help desk and Systems Administrator Assistant
. Installation, troubleshoot and documentation of hardware
and software.
. Configuration of Cisco Access Switches
. Provide end-user Level 2 support of 400+ end users
. Assist with internal IT support projects.
. Assist operation's team with projects as needed.
. LAN/WAN network knowledge (TCP/IP, WINS, DNS, DHCP)
. Symantec Anti-Virus software.
. Experience with Windows Active Directory Account setup,
password resets, locking of accounts and handling
terminations.
. Assign Active Directory security and procedures to clients
Account.
. PCI Compliance for 400+ employees
. Experience with Microsoft Exchange 2003/2007
. Experience with Setup of 400+ phone extensions within CTI
server environment.
. Network printer setup and troubleshooting
. Remote user phone support.
. Network Design, maintenance & implementation.
. Configured and Maintained 12 Cisco Switches
. Project Management
. Maintained Windows based e-mail servers which housed over 500 e-mail
accounts.
. PC Repair, Maintenance & Upgrade
. Printer Repair, Maintenance & Upgrade
Skills/Technologies used: Proprietary Help Desk software, Cisco 3600
switch, Server 2003, Microsoft Exchange Server 2003/2007 Windows
98/2000/XP, MS OFFICE SUITE 2003/2007, Cabling, Hardware/ Software, Active
Directory, CTI Server, Symantec Antivirus, TrendMicro eSuite, Cabling CAT-
5, Microsoft Windows XP,
installation/configuration/troubleshooting/maintenance. PCI procedures.
June 2008 - Oct. 2009
Contract: Go2it Group (Position IBM and Qualxserv), Lorain, Ohio
(Clients partial list includes Dean Foods, Best Buy, American General Finance, and
AirTran)
Field Engineer
Installation, troubleshoot and documentation of hardware and software.
Assist with internal IT support projects.
Assist operation's team with projects as needed.
Symantec Anti-Virus software.
Network printer setup and troubleshooting
Remote user phone support.
PC Repair, Maintenance & Upgrade
Printer Repair, Maintenance & Upgrade
POS register installation, setup and configuration.
Printer installation and configuration
Troubleshooting all issues arising during installation and configuration.
PC Technical Support
Skills/Technologies used: Windows 98/2000/XP, MS OFFICE SUITE 2003, Cabling,
Hardware/ Software, Symantec Antivirus, TrendMicro Antivirus, Cabling CAT-5,
Microsoft Windows XP, installation/configuration/troubleshooting/maintenance. IBM
POS equipment. Wireless scanning hardware.
June 2008 - Oct. 2009
Contract: Pomeroy I.T. Solutions Hebron, Kentucky
(Clients partial list includes Check n Go, Sears and Target Optical Centers)
Field Engineer
Installation, troubleshoot and documentation of hardware and software.
Assist with internal IT support projects.
Assist operation's team with projects as needed.
Symantec Anti-Virus software.
Network printer setup and troubleshooting
Project Management
PC Repair, Maintenance & Upgrade
Printer Repair, Maintenance & Upgrade
POS register installation, setup and configuration.
Printer installation and configuration
Troubleshooting all issues arising during installation and configuration.
Custom in-house Repair, Maintenance & Upgrade
PC Technical Support
Skills/Technologies used: Windows 98/2000/XP, MS OFFICE SUITE 2003/2007, Cabling,
Hardware/ Software, Symantec Antivirus, TrendMicro Antivirus, Cabling CAT-5,
Microsoft Windows XP, installation/configuration/troubleshooting/maintenance. IBM
POS equipment. Wireless scanning hardware.
May 2007 - Oct. 2008
Contract: The Computer Merchant I.T. Solutions Norwell, Massachusetts
(Clients partial list includes Check n Go, Sears and Target Optical Centers)
Field Engineer
Pickup and inventory equipment from local distributor.
Schedule and work with clients to coordinate optimal time to perform
troubleshooting and repair of Dell products.
Dell product PC and Laptop repair, installation and configuration.
Provide technical Warranty repairs for businesses and individuals relevant to
their specifications.
DCSE (Dell Certified Systems Expert )
Dell Computer Warranty repair.
PC and Laptop Repairs and Upgrades and Printer installation repairs, and
configuration
Troubleshooting all issues arising during installation and configuration.
Troubleshooting workstations and printers.
Skills/Technologies used: Windows 98/2000/XP, MS OFFICE SUITE 2003/2007, Cabling,
Hardware/ Software, Symantec Antivirus, TrendMicro Antivirus, Cabling CAT-5,
Microsoft Windows XP, installation/configuration/troubleshooting/maintenance.
Nov. 2006 - May 2007
Contract: Simon Roofing Boardman, Ohio
Help Desk Support and Network / System Administration Assistant
Installation, troubleshoot and documentation of hardware and software.
Provide end-user Level 2 support of 100+ end users
Assist with internal Systems Administrator with IT support projects.
Assist operation's team update projects as needed.
Anti-Virus software.
Experience with Windows Active Directory
Experience with Microsoft Exchange
Network printer setup and troubleshooting
Remote user phone support.
Skills/Technologies used: Proprietary Help Desk software, Cisco 3600 switch,
Server 2003, Microsoft Exchange Server 2003 Windows 98/2000/XP, MS OFFICE SUITE
2003, Cabling, Hardware/ Software, Active Directory, CTI Server, Symantec
Antivirus, TrendMicro eSuite, Cabling CAT-5, Microsoft Windows XP,
installation/configuration/troubleshooting/
maintenance.
Nov. 2005 - May 2006
Contract: Administrative Network Technologies Boardman, Ohio
Help Desk Support and Network / System Administration Assistant
Installation, troubleshoot and documentation of hardware and software.
Provide end-user Level 2 support of 100+ end users
Assist with internal Systems Administrator with IT support projects.
Assist operation's team update projects as needed.
Anti-Virus software.
Experience with Windows Active Directory
Experience with Microsoft Exchange
Network printer setup and troubleshooting
Skills/Technologies used: Proprietary Help Desk software, Cisco 3600 switch,
Server 2003, Microsoft Exchange Server 2003 Windows 98/2000/XP, MS OFFICE SUITE
2003, Cabling, Hardware/ Software, Active Directory, CTI Server, Symantec
Antivirus, TrendMicro eSuite, Cabling CAT-5, Microsoft Windows XP,
installation/configuration/troubleshooting/
maintenance.
Contact this candidate