forklift operator
Resume:
Jeremy O. Culp
Pomona, CA ***68
********@*****.***
Objective
Maximize my talents, build my skills, in addition to strengthening sales and profits to ensure great guest service and team
member satisfaction. Create a fast paced, energetic environment that delivers a consistent experience for team members.
Abilities
- 8 years of customer service
Forklifting license
Life and Health insurance license
Supervisor level experience
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
Able to continuously move around all areas of the store on a daily basis, as well as ability to lift 40lbs
Ability to work flexible hours including nights and weekends
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of Microsoft Excel and Mac desktops
Self starter with a can do attitude
Employment History
JULY 2013 CURRENT/ CON WAY FREIGHT
DOCKWORKER
Available to work a variety of shifts, including days, evenings, nights and weekends due to varying freight volumes. Efficiently
sort, handle, load and unload palletized and non palletized freight using appropriate motorized and manual equipment,
including pallet jack, forklift and by hand as needed. Utilize mobile hand held devices for tracking shipments.
Safely climb in and out of trailers. Lift freight and other objects of various shapes, sizes and weights (up to 50 lbs frequently
and greater than 75 lbs occasionally).
Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope).
Safely walk and stand for extended periods of time on a loading dock that is not climate controlled and may be slippery.
Safely walk, reach (including above your head), bend, climb, push, pull, twist, squat and kneel as necessary to perform the
job duties.
Verify and complete required documentation and reports. Ability to handle hazardous materials. Adhere to company safety
policies.
Frequent contact with service center personnel; fast pace and deadline oriented.
Safely work in adverse weather conditions. Perform other duties as assigned. Prompt, daily attendance at assigned work
location.
JAN 2013 JUNE 2013/ AMERICAN INCOME LIFE
UNION LIFE INSURANCE AGENT
Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical
assistance in developing new accounts. Calculate premiums and establish payment method. Call on policyholders to deliver
and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries. Confer with
clients to obtain and provide information when claims are made on a policy. Contact underwriter and submit forms to obtain
binder coverage. Customize insurance programs to suit individual customers, often covering a variety of risks. Develop
marketing strategies to compete with other individuals or companies who sell insurance. Ensure that policy requirements are
fulfilled, including any necessary medical examinations and the completion of appropriate forms. Explain features,
advantages and disadvantages of various policies to promote sale of insurance plans. Explain necessary bookkeeping
requirements for customer to implement and provide group insurance program. Inspect property, examining its general
condition, type of construction, age, and other characteristics, to decide if it is a good insurance risk. Install bookkeeping
systems and resolve system problems. Interview prospective clients to obtain data about their financial resources and
needs, the physical condition of the person or property to be insured, and to discuss any existing coverage. Monitor
insurance claims to ensure they are settled equitably for both the client and the insurer. Perform administrative tasks, such
as maintaining records and handling policy renewals. Plan and oversee incorporation of insurance program into bookkeeping
system of company. Seek out new clients and develop clientele by networking to find new customers and generate lists of
prospective clients. Select company that offers type of coverage requested by client to underwrite policy. Sell various types
of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life,
property, medical and dental insurance or specialized policies such as marine, farm/crop, and medical malpractice.
DEC 2012 – MAR 2013 / RGIS
INVENTORY TAKER
Proficient with the RGIS hand held computer and other inventory equipment. Achieve established average per hour (APH)
counting goals while ensuring accuracy and integrity of the data collected in all inventories worked. Ability to work assigned
shifts and adhere to a flexible schedule with varying hours to include working an extreme schedule, resulting in long hours
on occasion. Ability to work in various work environments, such as stores, warehouses, outside industries, etc., with potential
exposure to cold and heat. Ability to maintain a high level of confidentiality in all duties. Ability to complete other duties as
assigned by Management. Places community before self, engages and works effectively with and assists other Team
Members. Ability to relate information clearly and accurately, verbally and in written form, in a positive manner that yields
cooperation. Creates partnerships and instills trust and confidence in one's abilities, based upon demonstrated expertise.
Takes initiative to explore and suggest new approaches that can impact quality and/or quantity of job performance and
organizational effectiveness, innovative. Demonstrates a positive presence and energy. Is optimistic, maintains a positive
view of life. Is respectful and honest with others. Maintains a can do attitude, attacks job with passion, demonstrates a sense
of urgency and delivers excellent output.
JAN 2012 – OCT 2012 / Target, Boynton Beach, FL
Backroom Storage Logistics
Collaborative and energetic. I deliver engaging, innovative and on trend experiences for my team members and our guests. I
invest in my team members' futures by developing leaders and providing a breadth of opportunities for professional
development. Collaborated with the product development department in unloading 2900 piece receiving truck, operating a
pallet Jack. Answered an average of one hundred customer calls in a day through the call center queue. Worked as a
accounts payable Representative in the Promise to pay department to ensure customers where given assistance in bringing
their over limit and/or pass due account current Performed duties in the Retention department retaining customers who
wanted to cancel their accounts.
OCT 2011 – JULY 2012 / Saxon Archives, West Palm Beach, FL
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve
application issues. Reviewed, Index and issued audits on account information and processes. Performed queries in multiple
databases. Adhered to government monetary regulations. Assisted in the creation and development of the banks customer
relationship management system.
JAN 2010 – OCT 2011 / IHOP, Hampton, VA
Server
Develop and maintain professional functional working relationships with IHOP employees and guests. Execute the "Service
Success Steps: per the IHOP Standard Operating Procedures to ensure a high quality guest experience. Handle guest
complaints using L.A.A.F. procedures in a timely manner, inquire about the quality of the dining experience, thank guests,
and invite them to return. Communicate guests' food orders and service requests to appropriate team members to meet
guests' expectations. Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu
knowledge. Stock and rotate all needed supplies in the service areas and dining room. Comply with all local and SOP health,
sanitation, and safety guidelines. Clear, clean, re set tables, clean chairs, booths, and floors after guests leave. Perform all
cleaning duties assigned by the General Manager, Assistant Manager, acting supervisor and Crew Chief.
Education
Ganesha H igh School: Pomona, CA
H igh School Diploma
Hampton University: Hampton, VA
September 2004 – September 2010
C redits completed (95)
Community Organizations
(YAM) Young Adult M inistry for Holy T rini ty AME Church in Long Beach, CA
-I am Vice President of this group
Prince Hall Free & Accepted Mason
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